Please tell us about your experience.

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Global_Friend5300@reddit

In the 90’s, I got a lot of phone calls (landline) from people doing surveys. My opinion is mine and mine alone. No one else is entitled to it, especially if they’re going to use it to try to sell me something (shake me down for every penny they can extract). I would tell the caller I don’t answer surveys, and the dumb fucks would argue with me. Yeah, that really makes me want to give you what you want. 🙄

These days, it’s excessive spam calls to my cell phone, even though I registered my # on the do not call list. In fact, I swear the spam calls increased right after I registered.

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Sad-Look-3687@reddit

About the only one I will do is Chick-Fil-A because they give me a free sandwich for my time.

The one that annoys me most is Sam’s with their “give us the scoop on your purchase”. Ok my Reese’s Cups were tasty. NO! That should be friggin’ obvious.

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Mr-Snarky@reddit

I usually respond “ Knee numbingly orgasmic”.

I usually don’t get a second one.

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giraffe-zackeffron@reddit

I traveled out of town over the weekend. Hit a local restaurant for dinner. I was tired and didn’t feel like eating at the restaurant so I just ordered online and picked it up myself. By the time I returned to my hotel, I had a text message asking me to rate my experience picking my food up.

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1questions@reddit

Get those every time I return something to target or do an order pick up. Pretty dumb. Dentist also sent one out. I hate going to the dentist, not sure what to say.

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sitewolf@reddit

One of my 'favorites' is getting a 'write a review' request on an Amazon purchase I just got that same day. What am I reviewing, the box it came in, I haven't even had a chance to open it yet!

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wakattawakaranai@reddit

Or how about the begging for a review of the purchase I just made, but haven't recieved yet? Not only have I not received it, I haven't even gotten the site's auto-notif that a mailing label has been printed yet, so wtf am I reviewing already here.

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skatoulaki@reddit

Not to mention..."dude, I bought a 6-pack of pen refills"...do I really need to review that?

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kanakamaoli@reddit

Hate those things. I always criticize the policies in them-waiting 45 min for a 8am doctors appointment (how can you be running behind schedule when im your first patient of the day?) My experience was 'meh' until this survey wanted me to take 15 min of my day to evaluate parts of the service I haven't been able to experience yet. I also put false information in them to hopefully skew the database-im a 75 year old grandma with 25 children, $10k income and 5 ex-husbands.

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Spiritual_Sail_8969@reddit

gif

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strangedazey@reddit

Agreed. Do your fucking job and leave me alone.

Also, don't make people rely on commissions from feedback. Pay them a living wage

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alienfaktor@reddit

isn’t it ironic we constantly have to deliver more and more feedback so they can mine data but the service level we get gets worse and more expensive ?

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CSILalaAnn@reddit

OMG I hate it so much!!

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trivialempire@reddit

Marriott, every week on the road…at 9 pm. “How is your stay going?”

I have not responded…but internally I’m thinking “ I’m bored…but I don’t feel like going out drinking”

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Odd_Policy_3009@reddit

I’ve stayed at a couple Graduates and I get a “how is your stay” 5 minutes after I’ve checked in lol

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darkon@reddit

"My stay was starting out okay until you annoyed me by asking how it is 5 minutes after I checked in. Bugger off."

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CharleyLH@reddit

The tabletop self pay unit always has the evaluation at the end. They don’t get credit for those unless everything is the highest ranking. One lower rank and the entire thing is nil.

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CaliJaneBeyotch@reddit

One of my favorite phone features: block

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Awkward-Actuator-596@reddit

What I find most annoying is the companies that need feedback don't actually give a f$&@
Ups here is the absolute worst-

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IdyllwildGal@reddit

I do them occasionally. I travel quite a bit for work and if something is hosed on a flight I’ll fill out the survey, and more often than not United will throw some miles or flight credits at me.

Other than that I only do them occasionally. We recently had our house painted and we used a local outfit that did a fantastic job and for about half what a larger company quoted, and my husband gave them a good review before I got to it.

A few years ago I got a detached retina that took two surgeries to correct, and the ophthalmologist I went to caught it just in the nick of time. I came very close to losing the vision in that eye but thankfully I didn’t. The doctor is kind of a gruff, crusty, grumpy guy but he really knows his shit. They asked me to do an online review of the practice and I was happy to do it. A lot of the reviews were critical of his bedside manner (and to be fair, but once you get past it, you realize that he’s really just mostly very direct with zero sugarcoating of anything, which I put in my review.

Although it is off putting. He once told me to not blink while he was shining this super bright light in my eye, and said “If you don’t stop blinking it’s just going to take longer.” Well, you’re shining the sun directly into the back of my eye, I’m doing my best. He did a cataract procedure on me and had to mark my cornea with a pen, and said “Your eye is numb, there’s no reason to blink.” Dude, you’re poking me in the eye with a freaking Sharpie. How bout I jab it into your eye and we’ll see if you blink? 🤣

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CaliJaneBeyotch@reddit

Lol - I'm so sick of phony friendliness that I kind of enjoy the grouchy ones at this point, assuming they are competent.

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Awkward-Actuator-596@reddit

I prefer the doctors with no bedside manner skills- they always seem to get the job done. Over the last few years I was treated by some really nice doctors for an orthopedic injury that wasn't healing properly...they were so nice but I wasn't getting any medical help we talked disney kids ect . Eventually flew home to NYU and the doctor actually said WTF - you can't walk around like this

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Chemical_Author7880@reddit

Yeah. My feeling is if I have a problem I don’t need a request for feedback. If you don’t hear from me, assume it was fine.

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mariace65@reddit

And to make it worse: every store, tele support etc wants a rating and the poor workers beg for a 10,, because that's the only thing that corporate considers good enough. We don't want to do your job evaluating your employees !

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mystery_biscotti@reddit

It's ITIL best practice. Think "continual improvement requires continual feedback."

In real practice, often if you don't give a five star review and say what so-and-so did well then someone might get let go in the next layoff.

You're not obligated to give feedback if you don't want to, though.

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Full-Friendship-7581@reddit

I get them after stopping at the pharmacy! Seriously? I went got meds, left. 🙄 I just delete them

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platypusandpibble@reddit

I’ve only answered a pharmacy survey once. The line to pick my completed prescription was over an hour!! I realize there’s a shortage of pharmacy techs and pharmacists, but it wouldn’t be near as bad if they actually paid decently. I left a scathing answer to the survey and reviews online. I also don’t go there any longer.

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TollyVonTheDruth@reddit

From a consumer standpoint, those notices are definitely annoying and I ignore them too, unless they did something out-of-this-world fantastic or burn-the-place-down horrific.

However, I can understand that the reviews and ratings of the customers are what help bring more business or helps businesses get an idea of how to do better.

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KimBrrr1975@reddit

So annoying. "You haven't even left the clinic yet and only saw the doctor for 4 minutes after waiting an hour, but please tell us what you thought!"

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meatwads_sweetie@reddit

I ignore them unless there is someone who went above and beyond for me.

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Substantial_Layer_79@reddit

I've been getting a disproportionate amount from the streaming service I've canceled lately. Some with offers of $1/month for a year to come back. Can't streaming services figure out they aren't worth my time or money on their own? Netflix and Starz have been relegated to my spam folder.

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Blankbetty11@reddit

I once got a survey from a hotel I spent 1 night at while traveling. I gave the rankings and made a comment at the end about my not so great stay. Just a few things that needed improvement, nothing dramatic. The manager sent me a scathing email about how my issues were my own fault, and how dare I rank them so low, blah blah blah. I wrote right back and told him I was asked for my opinion, I gave it and I explained it. Opinions are subjective and the facts speak for themselves, and the fact was that I was given a discount when I checked out because of some of the problems they were having. I may have also told him, diplomatically, to suck it. This was a chain hotel, not the cheapest but definitely not high-end, in Redding California. I wish I could remember which one.

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jaxbravesfan@reddit

I had the opposite experience with a hotel I stayed at in Charlotte while traveling. I never fill out the survey, but did this time, simply stating that I frequently stay at this chain while traveling (it’s one of the chains under the Marriott umbrella), and that the experience, while not bad, didn’t live up to the standards I was used to staying at that chain. The manager promptly called me, apologized and explained that the hotel was new to that chain, having previously been a different hotel, and were still training to bring the hotel up to standards people would expect from that particular chain. He actually thanked me for my feedback, and refunded the money I spent back to my credit card, which I didn’t even ask for. I was very impressed in how the manager handled it, have stayed there a couple of time since, and they have definitely raised their game since my first experience.

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Blankbetty11@reddit

That’s how it should be. I’m glad someone gets it.

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lukeskywalker008@reddit

Yeah, no. If they want my time they can compensate me. As others here have said, I don’t want to pay you to wear clothes with your logo and I’m not here to help you improve your business, which I am paying you for, without something in return. My time and my feedback are valuable, so treat them that way or get blocked.

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Eisernes@reddit

Yeah I’m tired of that but at least it’s easily ignored. What I hate more is trying to make people create an account for every damn thing. I just want to buy a pair of shoes. I don’t feel like I need to be on some registry to do that. Just take my fucking money and complete the transaction.

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Disastrous-Group3390@reddit

And it pops up ON THE FIRST FUCKING PAGE! Let me see what you sell first!! I’M JUST LOOKING GODDAMMIT!’

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tunaman808@reddit

No, I don’t want to tell you how my 10 minute Doctor visit was

That's fine, because I, in fact, DO want to tell you about my 10 minute doctor visit. Mostly, why do I have to drive an hour round-trip, to the other side of my metro area, to sit in a room and have a doctor say:

"I've looked at the numbers from your CPAP machine... and they look FANTASTIC! In fact, they're so good I don't want to see you again until next May! But you can always call me if you have any problems or if something changes!"

Couldn't that just have been a Zoom call?

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Disastrous-Group3390@reddit

They can’t bill your insurance for a Zoom call (or as much.)

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altairstarlite@reddit

I have one of those appointments tomorrow lol. Except they always want to see me again in 3 month$.

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blueberryheat@reddit

The company I work for (I'm a manager) requires me to get a certain number of reviews each month to get a bonus. Failure to get those numbes not only means I don't get my bonus, but indicates I'm underperforming and may get written up/fired.

I can bring in over a million and a half dollars in annual sales, but God forbid I don't get 30 reviews to boost our Google listing.

I'm so done with it.

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Disastrous-Group3390@reddit

Do you game the system then? Buy beer for buddies in exchange for glowing reviews? (I work for an organization that has performance metrics unrelated to the actual job. Yelled at because no one used the email coupon? No big deal-you get a coupon, and you get a coupon, and you get a coupon.’

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qrebekah@reddit

I work as a therapist for an online agency and every one of my clients gets a survey about my performance as a therapist after every session.

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Ok_Ad8249@reddit

That is ridiculous! For years I've always heard, even before the internet, that people are far more likely to issue a complaint then a compliment. Best case scenario is of the 30 reviews is 12 are negative.

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No-Stick8191@reddit

We're GenX. If we've got a problem we'll let you know. Consider our silence an "everything's good" 👌

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Disastrous-Group3390@reddit

And you’ll know ‘everything’s not good’ when I just don’t shop with you anymore.

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TheRabidBadger@reddit

I DO NOT want to sign up for your app, and I DO NOT want to log in for every damn thing!!!

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toboldlygo7777@reddit

This one, right here. No, I don't want to download your app. I don't want to spend 15 minutes downloading and setting it up so I can get 'rewards' at your coffee shop/store/whatever. It wastes my time, clutters my phone, and I have things to do. If it's not a physical punch card, get stuffed and leave me alone. Man yells at cloud.. lol.. Honestly, it's ridiculous how "smart" everything has to be now. I don't want to buy a toaster if it requires an app. I don't want to have to remind my fridge to make ice over Wi-Fi. It just doesn't need to be this complicated.

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wrldwdeu4ria@reddit

They're trying to set us up to pay subscriptions for add-ons on every appliance in the future. They'll use all the active login people create to justify building out the applications to do this. Looking at you, Adobe.

There are already car features which require paying subscriptions. It is yet another grift for money.

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toboldlygo7777@reddit

Yeah, that's the plan. Everything you own will eventually be subscription based. I'm personally, actively trying to not participate. Smart fridge? No thanks, I'll take a dumb one, so you can't make it brick at the touch of a button.

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TheRabidBadger@reddit

My brand new dishwasher is "smart". We don't use any of those features, but the damn thing talks to us, randomly throughout the day, ALL THE TIME. I would have gotten a different one if I had known.

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toboldlygo7777@reddit

It's absolutely everwhere now, and it's infuriating. I don't need my dishwasher to be ad-enabled, thanks much. Does it spray my dirty dishes clean? Neat. End of discussion.

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CaptainLollygag@reddit

Our microwave is wifi enabled. The microwave. What does it do better if I'm in another room and tell my phone to activate the microwave than it does when I just pressed the buttons right there on the machine?? I've never connected it to our wifi because why would I.

The. Microwave.

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Candleforce-9728@reddit

Even my pharmacy app, when you look at the fine print, is just a data mining tool. I did not download. Phone them for everything.

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TheJokersChild@reddit

I hate the phone. I prefer to get 'em in person.

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wrldwdeu4ria@reddit

I don't use my phone for any payments etc. I only use it for 2F authentication because it is for work.

Almost all those "helpful tools" are monetizng our information.

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wrldwdeu4ria@reddit

1000% this. No.

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sideways92@reddit

For the record, you asked:

- cliches like "in this day and age."
- "is" used as a plural instead of "are." Id est "There's plenty of reasons to visit our park this year." No, there should only be one reason as you used the singular "is." If there were multiple reasons we should say "There are," or simply "they're."
- confusing your/you're - ain't hard folks.
- "would of" ≠ "would've" It's "I would've (would HAVE) attended except I slept through my alarm."
- Literally and Actually - jumping jeebus on a flaming pogo stick.... I want to run screaming into the street.

I actually could literally actually go on, but I'm actually literally actually weeping into my actual desk literally right now, actually.

And wow did that hurt to write.

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wrldwdeu4ria@reddit

I barely ever use my phone to text because the applications write and correct at the level of third grade, if that.

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sideways92@reddit

I hate to admit, but I was typing. The auto-befuzzle function thought "they're" appropriate for some reason.

Same auto-befuzzler that constantly changes we're to were.

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froction@reddit

They're?

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sideways92@reddit

You're right. Another gripe - phones changing what I type. My apologies, and good catch.

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Choice-Ad2412@reddit

I try to do them and they turn into 47 questions including short answer and essays🫤 nope

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Neakhanie@reddit

Can you tell us more about this?

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wrldwdeu4ria@reddit

And then at the end they want you to "create an account" and offer some lame reward if you do so.

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Philosopher2670@reddit

I stopped doing surveys and reviews after I got a snarky reply to a review I posted for a product telling me my experience and opinion was not valid.

"Hey, store owner - you asked me for a review. I gave you a real one was not 100% positive. Go away."

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wrldwdeu4ria@reddit

For me it is the same as companies expecting me to give them free advertising by wearing brand names. Pay me and I'll consider it. Otherwise, no.

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automagicallycrazy@reddit

I have a no survey policy. 100% do not respond to any requests.

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suzeo99@reddit

The frequent requests for a review of the funeral home was the last straw. I finally chewed them out when they called me again after leaving lots of messages. I now ignore all requests from everyone. Don't even let it affect me. My time is worth $$ and I'm not giving it away for free and for sure not paying some emotional currency to review my parents' funeral home

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Longjumping-Age5436@reddit

I chewed out the Toyota dealership. I got emails, texts, and phone calls! PHONE CALLS?!?!? Every day multiple times a day. I told them to stop harassing me and my experience was awful because they won’t stop harassing me about giving them a review. Like, fuck off!

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Odd_Astronomer_8804@reddit

I got call after call from the salesman I bought my car from, saying that he needed to go through the survey from corporate with me "because it can be tricky". I told him I was sure I could handle answering it alone and he just would not stop. I did it when he wasn't aware and gave them a bad review for all the harassment.

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TheJokersChild@reddit

All 9s, because anything less than 10 is a failure and then corporate has to come out and reprimand the managers in person.

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DBC1974@reddit

So here are some even worse things to know about these surveys, from someone who was a retail manager for many many years.

Back in the day, a lot of places used “mystery shoppers” - these were people hired to be pretend customers who would go into stores, restaurants, businesses, etc. and then report back to the company - did the employee behave professionally and friendly? Greet the customer, offer to help them find what they were looking for, perform any of the company-specific metrics like offer the rewards card, etc. etc. etc.

The problem is, these mystery shoppers actually had to be PAID.

But of course good old late-stage capitalism and cost-cutting entered the picture. “How can we get customer feedback while spending a lot less money?” Hence, the email feedback surveys.

But it got worse.

You, as a customer, might go to a store, make your purchase, get one of those email surveys afterwards, and you actually fill it out. “On a scale of 1 to 10, how was your store shopping experience?” Your experience was fine. You found what you needed. The cashier who rang you through was pleasant enough. Nothing bad happened. It just wasn’t the ultimate happy experience in your life, so you think, “7 seems reasonable”, and rank them 7 in that survey.

And that cashier then gets a write-up or reprimand from their manager. Because the way many companies now interpret these surveys, 10 is the only acceptable answer. Anything 9 or below = failure.

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thisisnotnorman@reddit

I worked for Sears at the end of their run and they were obsessed with this shit. I still have nightmares

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TheJokersChild@reddit

And look where it got 'em.

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alinroc@reddit

Because the way many companies now interpret these surveys, 10 is the only acceptable answer. Anything 9 or below = failure.

Net Promoter Score is a scourge.

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Poultrygeist74@reddit

I bought a new vehicle almost 10 years ago, the last thing the sales guy said to me was to please email back the survey and “PLEASE give me 5 stars”, and he seemed kinda nervous about it. Of course I didn’t send it back.

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alinroc@reddit

20-odd years ago, when Dodge dealers had the "five star" program, I had a service manager tell me that it was really important that I give them all 5s on the survey Dodge was going to send me about the service I had done on my truck. And that if I felt that I couldn't do that, I needed to call him and he'd figure out how to make things right.

My dude, if we've gotten to the point of you handing my keys back to me and I'm not happy with the service, we're well past the point of you being able to convince me to bump that number up to perfection.

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copperfrog42@reddit

We still have mystery shops in grocery stores, l know because I work in one. They are still stupid.

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Affectionate-Map2583@reddit

I wouldn't actually mind if all they wanted was for me to click the appropriate number of stars or a number from 1-10. Occasionally, I'll do that, and it then wants me to write a whole review, so I just close the window.

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mmmmmarty@reddit

I give them the worst answers possible.

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alinroc@reddit

No, Lowe's, I really don't feel like rating and reviewing the three 2x4s I bought last weekend. Everyone knows your lumber is warped and wonky trash.

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maartenbadd@reddit

Fuck those.

Every time I have left a negative review for anything in the past 20 years, inevitably every time, some asshole asks me to reevaluate my review because it makes me look bad. No matter how bad I have been treated, they always make you feel like a c*nt for leaving a bad review. Every single time.

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Ok_Ad8249@reddit

I had a very bad experience at a hotel recently and left a scathing review about it's access for people with disabilities (I have a disability that requires a cane to walk and struggle with stairs) and mobility issues. I did point out several positive aspects but said it should be avoided by anyone with mobility issues or disabilities, citing the very specific issues.

The owner responded essentially blaming me for my issues and hoped they could accommodate me the next time.

I also was asked for a review on Trip Advisor which I gave a similar review but brought up even more detail to get ahead of the response. Once again the owner found a way to blame me but would accommodate me better next time.

Since I just happened to travel on business the following week, the first time in 10 years, I'm now being bombarded by Trip Advisor for more reviews to get points as a "frequent traveler".

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LadyNorbert@reddit

I get them every time I use the drive-up window at the bank! What am I supposed to say? "You forgot to give me a lollipop again"?

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Total_Employment_146@reddit

OMG, fond childhood memory unlocked of going through the bank drive-up with my mom and getting a lollipop. Thanks!

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WaterwingsDavid@reddit

Yes I agree! Just leave me alone! Does anyone even read those things?

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japajew26@reddit

gif

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Quirky_Ball_3519@reddit

I quit going to this nail salon that actually does great work because every time I would go they’d start badgering me about leaving a review and make me scan their QR code for it before I could leave. The first time I left a nice review. The next three times I scanned it and didn’t make any new reviews and then stopped going there. It was very uncomfortable and with as nice as the place looks and the good work they do, the fact that they were packed every time I went, I don’t know why they’re so pushy about the reviews! 🤷🏻‍♀️

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Grunge4U@reddit

Like they ever give a fuck.

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FormCheck655321@reddit

Just got one of those after an oil change 🙄

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EverythingScrolling@reddit

A pox on those marketing e-mails. I even get them from my phone and internet providers asking me how my experience was paying my bill online. Not the quality of their products. How was your experience paying your bill? 🙄

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HBJones1056@reddit

Ive stopped putting in my number at the Tractor Supply checkout because it enrages me that doing so triggers an immediate “tell us how we’re doing” email. (and yes, I know I could just set up a spam filter for them.) Fifteen questions about their quality of service when all I do is walk in, hoist a 40-pound bag of dog food into a cart, wheel it up to the cashier and pay for it, then wheel it to my car.

The worst one ever, though, came from my credit card provider, who wanted to hear about my recent experience of mailing in my payment.

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Organic_Mix2282@reddit

Ive put in "pay me I'll let you know my opinion" in some.

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PinkyLeopard2922@reddit

I'm with you. Pay me for my time.

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whiskeyanddildoes@reddit

I ignore the first one, if they email again I write a scathing review about them pestering me.

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SheriffBartholomew@reddit

Likewise

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QueenSlowBee@reddit

I received a printout of an AI chat I had from trying unsuccessfully to resolve an issue with a company that included a review request. I also hate the follow up emails basically demanding reviews if you don’t respond.

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SheriffBartholomew@reddit

If something prompts me to leave a review more than once, then I leave a one star review. Pestering me afterwards is part of the overall experience, and getting pestered is absolutely one star in my opinion.

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OhSusannah@reddit

I fill those out if I interacted with a specific person whose pay may be affected by what I do (or don't) say. But if it's a review for a product I bought then no.

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TheEvilOfTwoLessers@reddit

lol. If my stay at your hotel was horrible, I’d of told you before I left. If it was amazing, I would have told you that too. Consider my silence “telling” you that you did the bare minimum without pissing me off.

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yarn_slinger@reddit

The only time I fill those in is if I have worked with a customer service agent. These often reflect back on their performance reviews.

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KingPabloo@reddit

My experience = whatever

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Mistervimes65@reddit

I just unsubscribe and move on. If they want feedback I reply “pay me.”

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No_Conversation7564@reddit

Like they care

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dixiech1ck@reddit

I've actually had three situations where I've gotten phone calls for feedback from my questionnaire: once when I had a really bad interaction with the doctor I was there to see (I was sick and there to be seen BECAUSE I was sick and she refused to treat me BECAUSE I was sick), another from CVS when the pharmacy tech decided to chastise me in front of other customers for taking meds from other patients (backstory: my med is severely backordered and my typical cvs found it at another store, transferred my script and thy tech belittled me for this), and most recently with the Red Cross blood drive where the tech was severely rude, made me come back the next day, then shoved the needle so hard into my arm she caused me to have a massive hematoma in the crook of my arm that lasted 10 days. Never like to give bad feedback but these were necessary.

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SilverAgeSurfer@reddit

If I return my "Experience" was fine.

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canuckEnoch@reddit

Any organization that wants my input to refine their advertising message or customer service can pay me for that valuable information.

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skatoulaki@reddit

I'm done with this. Happens in games, apps, etc.

*Clicks Log Out*

"You're about log out. Are you sure you want to log out?"

*Clicks Yes*

"Are you SURE you want to log out?"

*Spews a line of cuss words at the game/app, stabbing the YES button repeatedly*

If I didn't want to log out, I WOULDN'T HAVE SELECTED LOG OUT!!!!

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Sufficient_Stop8381@reddit

Sometime I’ll do the surveys and make up crazy stories about aliens

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Poultrygeist74@reddit

https://youtu.be/PfPdYYsEfAE

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Netsirk_queen@reddit

I definitely thought it was a GenX thing. Either that or it's a cultural coincidence of people who see these as intrusive time wasters but it's not real and has no sociological studies demonstrating the same general personality traits and habits of people born during a particular range of years. I dunno.

Those same people will absolutely eventually respond "F OFF stop sending me this shit" if they see them one too many times, so maybe not a coincidence. 😆

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Deer-in-Motion@reddit

Spam spam spam spam spam....

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Poultrygeist74@reddit

gif

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Inkdman73@reddit

Over it. Over reviews. Star ratings. Comments on experience.

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Spiritual-Fruit8348@reddit

Not for free my dude, what do I get in return? Otherwise is delete or mark as spam

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ww_adh77@reddit

Same. If it didn't go well, I would have let you know by now.

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nixtarx@reddit

If you don't give them a perfect score on everything they'll take it out on minimum-wage serfs, too. For me it's better to ignore unless something went egregiously wrong or someone truly went above and beyond.

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Kianna9@reddit

I hate this! I don’t want to get an individual in trouble. I want to give feedback on your overall operation and business practices

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banedarthou812@reddit

Thank you for this comment. Everyone on this thread needs to realize that the front line employees pay the price. Just delete it if it bugs you.

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semper-gourmanda@reddit

Me too.

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BigFitMama@reddit

I'm a former tech employee who went through the adoption of a Sales force model for customer service ratings.

Those surveys can make or break someone's entire life by doing them either in a positive way or in a negative way.

Surveys save jobs and lives.

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thisisnotnorman@reddit

One star. Stop giving surveys is the write in. Enshitification

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Approximatelyequal@reddit

I fill them out to heavily skew demographic information. Typically I am a very tall, Trans, biracial or black gay man 85yo, making more than $100,000,000 a year.

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PDM_1969@reddit

I'm tired of Wendys sending me these, and when I take the time to fill it out because of an issue...they never respond

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flyboy_za@reddit

I found something weird in my yoghurt the other day and emailed the customer line. Nothing super serious, it looked like a piece of the foil seal had fallen in from another tub before mine was sealed, but I thought I'd let them know.

2 weeks later they wrote back just apologizing for the delay in response, and then sent another email asking me to rate how well they resolved my issue. I wrote back saying you didn't resolve it, you just apologized for the delay. I'm now waiting for their next response.

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Junior_Ad_3301@reddit

I made the mistake of filling out a survey after getting pissed off at a dealership service dept. They called me several times, i finally spoke to them, and it was is if they were taking a deposition, i was like, no, i said what i said on the survey and it's not my fucking job to fix your shit. They continued to give me to 'make things right' for weeks. My last words to them were "don't worry, i won't be giving anymore feedback" lol

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samypie@reddit

I have become a bit of an "angry survey lady". If they "want to hear from me" boy will they. I say things like: Do you pay every single one of your employees a living wage? Do you offer fair benefits and promote remote work, where possible? And I will throw in a line about any corruption or outrageous CEO bonuses if they have been in the news lately. Then I rave about how amazing the customer service was - because I will never, ever say that a super low paid worker did a shitty job. I realize this will likely not change anything, but it makes me feel better.

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Edward_the_Dog@reddit

Since the advent of this business practice, has ANYTHING gotten better because of it?

I think not.

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RoyalPuzzleheaded259@reddit

I will take the time and do those surveys if my experience was exceptionally bad. I never hear back from them though.

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Typical_Plankton_274@reddit

Same. Delete and ignore.

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Hot_Stranger_2563@reddit

Any phone call or customer service interaction that requests a survey.

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Fuzzteam7@reddit

I get these emails from people that I never gave my email address to. I had a garage door opener replaced, paid the guy and got a receipt. The next thing I know I’m getting emails to rate the company on google. WTF 😳

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Cranks_No_Start@reddit

I fill them out depending on what it is and if I feel I want to say something.

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Parker51MKII@reddit

Not to mention that if you say anything other than everything was perfect, you could get hounded/retaliated at that business from now on. Things significant enough to violate the law or professional standards have other more appropriate, and confidential, outlets to report, anyway.

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birdlord_d@reddit

It's crazy. I finished PT months ago.and they are still stalking me and no way to opt out.

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Sunshine2625@reddit (OP)

Omg. I had OT for some wrist issue last Summer and I got one after each weekly visit. I ignored them and at the end got six on one day because I didn’t respond to any of the six emails prior .

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