Seconded. Samsung have very good customer service! My monitor once developed a fault, some weeks after the 2 years guarantee had expired. I phoned, more just to have a moan. The chap asked for my address (?) And whether I would be home later that afternoon (??). "We'll send a new one round, just ask the driver to wait and put the old one in the box"!!!!!! Admittedly I lived in Central London at the time.. but I was very impressed.. This was about fifteen years ago. I am still using the monitor, I am watching the golf on it right now!