Sorry to hear that, however, on the flipside I have been running Steiner optics for over a decade. Everything from m7xi and T6xi to several mps and so far their warranty has been flawless because im very rough on my gear and have never had to use it once as most their optics including the mps are built like tanks. I have called them for lost lense and turret covers and have been sent replacements free of charge and a lot of aspects. Their warranty is similar to vortex, It’s no questions to asked. I can’t speak on their lasers however this is not a laser. It is an optic so although you had an unsatisfactory experience with your LAM, it has nothing to do with what was posted.