Avoid Fiido eBikes – The "Warranty" is a Total Scam
Posted by zzady@reddit | ebikes | View on Reddit | 24 comments
Don’t be fooled by the slick branding or the "European" aesthetic. Fiido is a Chinese company selling low-quality bikes with a support system designed specifically to exhaust you until you give up.they knowing and willingly break local trading laws.
Fiido claims their bikes are UK-legal, but many models come with a full-speed throttle. In the UK, this makes them illegal for road use; the police can seize and destroy them. They hide the fact that you have to manually modify the bike to make it compliant in the small print.
If (and when) your bike breaks, you won’t get a repair. You will enter an endless game of "Support Tag":
24-Hour Delays: They wait exactly a day to reply to every email.
Endless Video Requests: They will ask for videos of you performing technical diagnostics. You'll even need to buy your own testing equipment.
Intentional Amnesia: Once you send a video, they’ll claim it’s "not clear enough" or ask for the same one again weeks later to reset the clock.
Zero Service Centers: They have no physical repair presence in Europe and their staff are seemingly forbidden from ever authorizing a return.
My Experience: 6 months of Limbo
Round 1: 6 weeks of "video games" before they sent a cheap part for me to fit myself. It took a month to arrive and didn't work.
Round 2: They "forgot" the previous 3 months of history and started the diagnostic requests from scratch.
Round 3: Another part arrived months later. Still broken.
The Result: They still refused to collect the bike or refund me, hiding behind "polite" emails that are just stalling tactics.
How to Fight Back (Section 75)
If you already bought one, stop wasting time with their support. If you paid by credit card, start a Section 75 claim immediately. Use these specific legal points under the UK Consumer Rights Act 2015:
The ‘One Repair’ Rule: You are only legally required to give a retailer one opportunity to repair or replace a faulty item. If they sent a part and it failed, you’ve done your bit.
Final Right to Reject: Since the repair failed, you are exercising your statutory right to a full refund.
Breach of Contract: The merchant is in breach by refusing to arrange the collection of a faulty, bulky item.
Bottom line: Don't engage with their "video scam" for more than one cycle. Cgaight to your bank.
Disastrous-Food8626@reddit
Tbh I had the total opposite happen. My display crapped out a while back, still under warranty. Hit up Fiido, sent them a short clip showing the problem, then they shipped a replacement part out. Just had a local shop fit it. Forwarded the repair invoice and they reimbursed the full amount, no drama. Was expecting a nightmare after reading all the rants but it was pretty painless for me. Maybe I just got lucky.🤐
Bob-at@reddit
just wanted to ask if this is real? did you get reimbursed? I am considering them and have seen some about some users can get reimbursement, but this is first time I can have a place to ask, hopefully I can get your answer, thank you.
zzady@reddit (OP)
Be careful, look at some of the history here, specifically the amount of bot account s that have bombarded this sub with positive reviews of Fiido.
Bob-at@reddit
i am more curiously to your case, i see you started to post avoid Fiido about 10+ hours ago, and at the same time replied other 2 posts which was posted 9 months ago about Fiido. On the other hand, I see some Fiido related comments are removed and Terns related are still here.
zzady@reddit (OP)
What's the question? Am I a rival manufacturer who needs to damage Fiido specifically? No.
I am incredibly frustrated by the way Fiido treated me and even more annoyed that I had 6 months of distress trying to talk to them before approaching my bank who fixed it immediately.
I want to share a warning for other people and some advice for other stuck in the scam that I was.
Searched the sub for Fiido, found the top two posts both described similar problems so I added my experience there then created a fresh post to hopefully help any poor bastard about to buy one of their bikes.
But go ahead, ignore the warning, sometimes pain is the only way to learn. Buy an illegal bike from a company that ignores consumer laws.
Even the positive posts on this thread all describe the bikes breaking in the first year.
Bob-at@reddit
i'm sorry to see how much pain you have had, even start finding history posts and reply, and tell other posts who tell a little "good" about Fiido, it must represent the painful feeling. I do research from user review, friends, other groups and other search engines and ai agents as well, I see your reply, and hope you can feel better. No offence.
zzady@reddit (OP)
Good luck!
Disastrous-Food8626@reddit
Yeah it’s real in my case.
I got the part replaced, had it installed at a local shop, then sent them the invoice and got fully reimbursed a few days later.
Bob-at@reddit
thanks bro.
zzady@reddit (OP)
I think you are just a more savvy consumer than me. If I'd had any idea that I could take the bike to a qualified repairer and cross charge to the company then perhaps this issue would have been resolved.
I'm at fault because I didn't consider it and ask for it.
Fiido at fault because at no point did they give me any indication that their were any other options other than self diagnosis and repair. When I expressed discomfort and lack of confidence in my ability to do it they just sent me links to YouTube videos again so I could see how easy and simple what they were asking was. They did this for 6 months! Seemingly completely unbothered and unashamed, pretending they didn't have knowledge of the previous failed repair (even though everything was in the exact email trail we were using) and insisting that the problem would be very quickly remedied if I just did what they were asking - which was the exact thing they asked me to do, and I did 6 months previously.
You can't imagine my relief when the credit card company very quickly agreed they had 1) sold me an illegal bike 2) broken the law in refusing to inspect or replace the bike after 2 failed attempts to repair a fault that was present on delivery.
ThickWarthog2175@reddit
My fiido only been in for repair once, took about a week, and it’s been fine since. Had it over a year now. Honestly feels like we’re not even riding the same Fiido lol
zzady@reddit (OP)
How did you get it "in" for repair? They categorically refused to look at mine, I sitting self diagnosis and repair was my only option....
Yours is the second happy response I have seen on here and like the other one it appears your bike failed within the first year......
Unusual_Question9942@reddit
I am in the USA and both my Fiidos kick ass. Have 10,000 miles between the two. Motor went out and one of them within the first year and they sent me a new motor no questions asked and got it in 2 weeks in the states.
zzady@reddit (OP)
I'm pleased you had a good experience, the most positive I have seen....but even then your bike suffered a catastrophic failure within the first year......
InSoMn1aCzzz@reddit
This simply isn't true, I'm in Ireland and they have a repair shop on dublin. Very helpful when I visited last
zzady@reddit (OP)
Please share the address, they categorically refuse to give me any addresses I could return he bike to insisting that me running the diagnostic tests and completing the repairs myself was the only available option. (I can only make assumptions about why)
CHISMAY@reddit
After reading previous replies it might mainly be an issue of location for servicing and tbh can't really expect a company shipping globally can viably have a repair center or cross-service to everyones location locally..... I mean let's be honest have you ever seen a branded Xiaomi repair center, 🤣 but I am 100% with you on the whole "reply time reset" tactics. And I personally hate any company that would rather piss ball a customer around with expecting them to buy diagnostic equipment to determine the issue with they're product..... That's just not ethical. Also reminds me so much of the London local councils willing to spend thousands sourcing parts for outdated water boilers cost thousands over 6 months instead of just cutting the shit and replacing the boiler for a few hundred 🤣
zzady@reddit (OP)
A fair response. For the couple of months the bike worked I was very happy, I was also pretty happy with the support process and was grateful that they were attempting to help me with a fix, I cheerful went along with it and did as they requested, relieved that I wasn't being scammed.
My frustration is 6 months later, with a bike I still couldn't ride, over 50 emails, dozens of videos sent, pure gaslighting that the problem was my inability to properly conduct and film complex diagnostic tests rather than their lack of service infrastructure and no refund policy £1000 out of pocket
They are knowingly and willingly breaking UK consumer law, not just acting unethically but illegally.
Buyer beware
RevolutionaryCar8623@reddit
The replies here are kinda all over the place lol.
Some people are saying worst company ever, others have 10k+ miles with barely any issues. Makes me think the support experience probably depends heavily on region/service availability.
zzady@reddit (OP)
Yes, I have to agree, some people seem very happy and have experienced no issues.
My post is an honest account of my own highly frustrating experience. A bike that had catastrophic failure within a few months and a "support" process that left it rotting as scrap metal in my garage for over 6 months being stalled by a company who clearly had no capacity to fix it and a hard line that they must not accept a return or replacement.
I'm just grateful that my credit card company stepped in and put an end to it. I am giving the warning that I wish I had seen before going with what I thought was a reputable company.
Consistent_Debate637@reddit
This thread is kinda interesting because the experiences seem wildly inconsistent.
Some people are getting replacement parts in weeks and reimbursements for local repairs, while others are stuck in support limbo for months. That usually points to regional logistics/support bottlenecks more than some organized scam operation.
Ok_Motor4106@reddit
Huh… guess your Fiido is built different than mine lol
Ur-in-a-tor@reddit
Anyone European buying China ebikes is participating in unnecessary gambling to save a few euros or pounds. Buy an EU ebike and you are protected by capitalism's finest consumer protection laws. Also the rides we have manufactured locally in Europe kick ass in comparison.
EnsomAlien@reddit
I agree, except the few euro, ebikes are crazy expensive in Europa.