What’s something about on call that actually got better at your company?
Posted by steadwing_official@reddit | sysadmin | View on Reddit | 1 comments
For us it was turn by turn handoffs
We've added a 10-minute sync between outgoing and incoming on call. Here’s what’s flaky now, here’s what to watch for this week
Small thing but it killed the anxiety of going into a rotation completely blind
Most on-call posts here feel horrible
Anyone got a real win they can share? Curious
mancmagic@reddit
For me the only time i've seen on call work fine was a well staffed department and call's only coming from a well staffed helpdesk not users/customers directly.
We had 24/7 coverage 365 days a year. Customers would ring in to a helpdesk on shift (not on call) and then more senior staff were available on call. That means calls were only coming from night shift staff for example if they were really stuck or shit had really hit the fan. We worked with our staff and not the customer direct and calls were rare as helpdesk could handle the vast majority of out of hours work as they had the 24/7 shift.