The spa itself had a good range of rooms and the massage was amazing but it was looking a bit tired with cracked tiles, no towels by the pool and when I arrived it took me ages to get a locker as the only ones free were broken. Various things in our room didn’t work. The main issue was the service around the weekend though, we were there on an overnight stay and the food service at dinner was atrociously slow, we had to flag down a staff member to take drink orders, then the same for food, then after waiting an hour and a half the food then came wrong, they gave us 50% off the bill. Then as we were leaving to go back to our room at 9pm I checked my phone and had loads of missed calls from the spa because we hadn’t realised we owed £11 from the spa lunch and when I called back the woman was insisting that even though she knew we were staying in the hotel and we had a card on file she needed payment that moment and I needed to go back to my room to get my payment card and take it to the spa. The hotel receptionist ended up calling the spa to tell them to stop and sort it out. It just felt like a catalogue of annoyances that added up overall, and just not worth the price paid. I won’t go again.