My old phone number was one easily transposable digit different from the pharmacy inside the Boots in town. We got a lot. Always worst just before a bank holiday or Xmas.

Most people were ok, would accept my advice to replace the final number with the correct one, they'd then apologise and move on.

One person, however, wouldn't accept that I didn't work for Boots. During the FIRST phone call I stated twice, very gently and politely, that my phone number isn't for Boots but that I could give her the right number. She was adamant that she'd called the right number. I said something along the lines of "well I'm going to go now so check and dial again please, bye" and put the phone down.

A few moments later, another call. She's angrier this time. I suggested, again politely, that rather than pressing redial, she should physically dial the number again. She demanded that I put her through. I stated, again, that I couldn't physically do that as she'd phoned a private residence and I'm not connected to Boots's internal phone network. She demanded to speak to my manager. I stated that (at the time) a dentist was not likely to be of any more help than I was, that he was also not in my house, and I hung up.

A few moments later she called once again. I made a probably bad snap judgement. I put on a different accent than my own, answered, she was sweetness and light saying she wished to make a complaint about an employee to the manager of the pharmacy. I said I would put her through. Gave it a moment. Answered in my normal voice with "hi, me again, this is still not a branch of Boots. It is still a private house like it has been for the last few calls, and if you call again, don't expect it to be answered. Please for the love of everything holy, dial the number again manually but check you've got the right one this time." And I hung up before she could yell at me again.

Anyway, I'm pretty sure this review is my fault.