I found a few posts here with folks having issues using secure print on the Canon ImageRunner Printers. We have the iR 5540 and iR 249IF ADV printers on site. If set up correctly, the user will select "Secure Print" in the printer preferences for "Output Method" (instead of Print) and then enter a PIN. The printer should then store the print job under the "Secure Print" icon on the device control panel which the user would then release by selected their job and entering their PIN. Here are some issues that caused hours of grief to resolve. If a secure print job fails, there is typically no error log entry on the printer, and the print job simply disappears for the client making it somewhat hard to diagnose!

I wasted a lot of time trying to figure out to enable "Secure Print" via the Canon Printer's remote GUI, as there was not a check box anywhere to enable it. It seems to be enabled by default on these printers and the user guide/manual can be very confusing on this point.

1. Install the lastest PCL6 driver, not the UFR as for us, the secure print option was not available in the UFR driver.

2. We have the print queues hosted on Windows 2019 servers, with the drivers pushed out via group policy. The printer port configuration on the server for the Canon Imagerunner is setup up a standard TCP/IP port. You need to have "Enable bidirectional support" toggled ON for the port, and when configuring the port, you need to have "SNMP Status enabled" toggled OFF. That SNMP checkbox is easy to miss!

3. On the print server, you need to go to the printer driver properties, and then the "Device Settings" tab, then make sure "Secure Printing of Device" checkbox is ON. Users may need this driver refreshed on their workstations depending on your Group Policy etc. settings (gpudate /force) if they do not see the Secure Print option.

4. Accessing the printer home screen (at the printer) you may need to enable the secure print icon for users, and make sure it is displayed on the home screen. The icon looks like a 3 pieces of paper with padlock at the corner.

5. Secure print jobs will NOT show up in the normal job log/status on the printer. Users need to access the Secure print icon you enable in step 3, select their job, and enter the PIN to print. If a user has set their printer default output method to "Secure Print" they may forget to look for subsequent jobs in that Secure Print area...

Hope that helps folks 😄