Whenever drive near that place and see the different names on the road signs I always imagine some english dude 100s of years ago learning about Yr Wyddgrug, pausing to think about that for a second, and then saying, "No. That won't do. We'll just call it 'Mold'"
Im sure that isn't how it happened but you can just imagine it can't you!
>Edit: the irony of correcting others and not being able to handle being corrected.
What? I'm not sure what you're on about. I haven't said anything about your correction.
That's the final stage of mould which means it's embedded (accidental puns ftw) and you won't get it out. Get it out of your home ASAP and sanitise any rooms it's been in.
I use to work complaints in a furniture company.
You'd be surprised tbf these tend to be 1 off cases where it got damp during transit from supplier etc so rest of batch not affected.
Although that isn't to say the company don't need to complete some thorough checks to be sure.
To op raise it as a health concern, they will have to treat it as a safety case which can make the turn around a priority for them.
If the customer service team are friendly and helpful I’d give them the benefit of the doubt and give them the chance to make it right. At the very least this will have made two journeys before it arrived with the customer and could have become damp anywhere along the line.
Bensons are bloody awful. I waited what seemed like an eternity for a bed to be delivered. I ended up cancelling, went to Dusk and my bed was delivered in 5 days!
Yep, mould.
I won't name names, but there was a manufacturer who once had a divan returned because it had a bad smell coming from it. Turned out to be mouldy sandwiches stapled inside the divan. lol
Send it back. I took an expensive mattress delivery once and it had some marks on the material. A year later and it turned out that it was infested with clothes moths. The moths lived inside and the grubs ate their way out. Had to bin the mattress. Too late to return.
Looks like mould. I hope Benson's allows you to return it and don't argue it. If you have any problems check out the FB page Benson's for beds= Benson's for crap. They're not a particularly great company to deal with.
My mam ordered a new mattress from Bensons a few years ago, when it came it was absolutely soaking wet (delivery driver didn't know how??) and asked if she still wanted it. Of course she said no and rang customer services who couldn't have been any more unhelpful and basically told her tough shit they'll refund her. Unfortunately the mattress it was replacing had been took to the tip so my poor frail nana had no where to sleep for the night
Definitely mould. They should have mould prevention in the packaging such as silica gel or micropac.
100% this is grounds for a full replacement or refund.
Source: I'm a quality engineer
*f you bought a bed from bensons run ,,,,, Fast!, Thry are shocking. My 4 month old bed devloped a fault and they actually tried to tell me iot wasnt covered by warranty! i got it fixed but had to threaten them repeatedly, The "independant" inspection is total BS too. When the chaps finally came to replace parts they said it was clearly a fault!*
Most definitely mould (in the British English spelling). It may be surface level only and able to be removed and dried out or it might be deeper and will leave a stubborn smell and / or continue to grow. Either way it isn’t your issue. Get a replacement or refund.
Had exactly the same issue with a bed from them a couple of years ago. It arrived damp and mouldy, much like the one in your photo.
They collected it and then delivered the exact same bed 2 weeks later. Ended up getting a refund and buying elsewhere.
Hopefully you won't experience the same issue, just making you aware!
Definitely mould, I had the same experience recently from Dreams. Delivery crew noticed it when unboxing it and decided not to install as it had mould. Gotta credit their honesty and professionalism that they shared it with me even though I wasn’t in the bedroom. Raise a complaint, it’s a health hazard and do mention that to Bensons customer care
Looks like those "mould" from damp. Best thing to do get portable heater and switch it on in the room as bed for many hours.
Cleaning with a rag may also help.
Like everyone else is saying, that is definitely mould, get in contact with them immediately and hopefully they'll issue either a refund or a new non mouldy bed
Better to raise it as a health concern than request a manager call back as they tend to add time to the resolution, reporting a health concern around the product would have it handled by a safety trained advisor.
As someone who worked in a warehouse where stock often gets wet, left to dry and then stored for a long time, I would definitely be returning on the base this is probably mould
Wherever they are storing their beds is damp and cold. Probably hundreds of beds are affected. If Benson's have multiple units from the same batch, it would be reasonable for them to check that stock and possibly quarantine it.
As others have said, mould that will just spread. Wrap it back up in the massive plastic sheet if you can, they can really upset your lungs if you breathe it in a lot over a few days.
As someone that lived in poverty all throughout their childhood in rented houses filled with mould. I only needed a second to recognise it.
Get rid of this bed before it fucks up all your furniture and walls
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