You ever try to help out (IT telated)randomly on a night out?
Posted by Abject_Serve_1269@reddit | sysadmin | View on Reddit | 186 comments
Bars/ retail store internet is down. Noone knows jack about it. Credit cards dont work type scenario.
Do you jump in to offer? If so do they take it? If they reject the offer and still are down do you feel mad?
tndsd@reddit
Honestly, I usually don’t jump in unless they ask for help.
Jazzlike-Vacation230@reddit
Never do that, you could get a lawsuit on your hands that way
EEU884@reddit
nope. not my circus not my monkeys
fanatic26@reddit
feel mad that a company wouldnt let some random person work on their payment network? I think you are going a lil overboard.
Also no, I dont work for free.
raffey_goode@reddit
Depends, most likely not. This would be similar to trying to help someone outside with DMARC/SPF/DKIM and then they want to ask you when something breaks or an email doesn't come in.
BrokenPickle7@reddit
This happened to me at a restaurant, their kitchen printer stopped working. I fixed it and I was the hero of the night. Got my meal and drinks comped.
desmond_koh@reddit
And you thought you got a deal?!?!
Or they could pay you what it was worth and you could buy your own drinks and meal.
BrokenPickle7@reddit
It was one of them funky zebra printers. I just had to recalibrate it. 5 minute fix, my wife and I both had dinner, desert and she got a margarita called "the fishbowl" which is literally a bowl of margarita. On top of that the manager came to our table and thanked me and the women in the boths on either side we're all whispering about how jealous they were. Made my wife beam.. so 100% worth it.
toddtimes@reddit
Love these stories, this is exactly what I’m talking about. The overall outcome is basically priceless all around.
Jawb0nz@reddit
What Zebra printer isn't funky? Epson too, for that matter
Icy_Conference9095@reddit
Depends how much work was involved. A quick rj45 termination? Man dinner is expensive these days, I'll terminate AB whenever drop for a quick $20. 😂
Lv_InSaNe_vL@reddit
I used to live next to a little sushi joint and we had this deal. I'd go over and fix their IT/handyman issues and id get free sushi.
I ended up moving like 2 years ago but went back a few months ago and they remembered me! They still tried to give me my meal for free haha
toddtimes@reddit
This. If you’ve got the skills to try and they’re willing there’s no harm in trying to help out. And often a reward.
TokoMajuLaku@reddit
She said "ew".
slonk_ma_dink@reddit
Literally this. I’m not above helping out a mom and pop for some grub and drinks. Especially when you’re playing hero ball because they’re busy and need their shit fixed asap. Not everything has to be billable hours at knifepoint.
AbraxxasHardPickle@reddit
There's this taco joint I go to often where one night they somehow managed to break the rj45 connector plugging into their Epson printer in the kitchen.
This was a cable drop, nowhere near the router, so after a quick chat with the manager I went out to my car, grabbed a spare connector and my crimper, and had that cable good as new in about 10 minutes.
$100 gift card, bam. Coered dinner for everyone at the table before spending the difference on drinks. That was a good night.
TemperatureHuman1311@reddit
I actually was able to get a higher wage by agreeing to be the guy that calls into tech support. I was only A+ at the time but the sigh of relief when I knew what a rj11 was always made me laugh. (They used rj11 to rj45 for cash drawers.(
Visible_Spare2251@reddit
I've been asked a few times in my local social club to help out, but I used to be on the committee so don't mind really. The first day of opening after COVID the till didn't work and they had a lot of people there. I managed to swap it out for an old one they had in a shed outside and ended up getting a lot of free drinks out of it haha.
I also play in a darts league where the scoring is done from Windows laptops. I regularly get a few jokey comments as there are issues most weeks and I never let on that I work in IT. The only time I did was when our game was delayed for over an hour due to Windows updates running - I suggested they unplug the HDMI to the TV and it worked instantly. Instead of being grateful I was asked why I didn't say that an hour earlier lol.
Empty-Lingonberry133@reddit
Do electricians see a light out and offer to fix it for free?
peoplepersonmanguy@reddit
No one gives away more free work than the IT guy. We seem so worried about people finding out how easy it is to google.
Empty-Lingonberry133@reddit
You can google and use AI to find anything these days. If someone wants to google basic troubleshooting steps it makes my life easier to be honest
neoh4x0r@reddit
Except when your AI answer is nothing but hallucinations causing you to waste what time you had before you needed to open for the day; also maybe follow that advice and you don't open at all because you fried everything.
moral: sometimes you need real advice from actual people with experience.
Empty-Lingonberry133@reddit
I agree, back to my original comment, if you're a professional don't work for free
neoh4x0r@reddit
Your original comment...."Do electricians see a light out and offer to fix it for free?"
As to whether they choose to do it for free or of they negotiate some quid-pro-quo, It would really depend on the situation, what mood they are in, if they happen to have a spare bulb on hand, and they have the time to do it.
BeagleBackRibs@reddit
If I really like the place. Normally it's not worth the liability
BlockBannington@reddit
What the fuck's this commenter below's problem, oddball or something. There absolutely is liability involved haha, I can't believe their comments. First week junior desktop support is my guess.
toddtimes@reddit
The liability? Hahaha
Ihavefourknees@reddit
Yes. The liability. If you you can it, you own it.
toddtimes@reddit
What kind of equipment do you think we’re talking about here? Maybe your neighborhood restaurants have a data center in back, mine just run off the shelf super cheap hardware and no one is lawyering up to sue and try to prove that you broke something that was already not working.
Enough_Pattern8875@reddit
You don’t have much experience in the real world if you haven’t been inadvertently blamed for something breaking that you were only trying to help fix.
toddtimes@reddit
Blamed? Sure. Having liability for it? Never after having jumped in countless times to help when it wasn’t my lane
Enough_Pattern8875@reddit
Alright, good luck explaining that to the angry, frustrated business owner who didn’t realize it was a bad idea to keep the only copy of all their financial and tax data on the same office computer running the CCTV system, especially now that the hard drive is failing. In the end, they’ll just blame the last person who touched it.
toddtimes@reddit
Blaming someone and establishing civil liability are two very different things
centpourcentuno@reddit
Don't bother arguing. Its the type that won't get it
Enough_Pattern8875@reddit
And for the record, where I live in California you absolutely can be sued into oblivion.
toddtimes@reddit
You can be sued anywhere in America for literally anything. The person suing actually winning said lawsuit is a whole other question.
Enough_Pattern8875@reddit
There’s no shame in admitting when you’re wrong bro
toddtimes@reddit
Haha, I'm going to try to stick to rule number 2 and not respond to that the way it deserves to be responded to.
HotPieFactory@reddit
Most people here don't respond to you in the way you deserve it.
Enough_Pattern8875@reddit
“Short answer: yes, you can be civilly liable in California, even if you were “just helping” and not getting paid.
Here’s how it typically breaks down:
⸻
Even as an unpaid volunteer, once you start working on someone else’s equipment, California law generally expects you to act with reasonable care and skill.
⸻
California does have protections for people who help others—but those apply mostly to emergency medical or rescue situations, not IT work.
So:
⸻
Being unpaid might affect how a court views expectations, but it does not eliminate liability.
⸻
If the business owner asked you to help, that helps your position—but it doesn’t fully protect you.
⸻
If your actions go beyond a simple mistake—like:
Then liability becomes much more likely.
⸻
Real-world example
If you try to “fix” a CCTV system and:
toddtimes@reddit
Thanks ChatGPT. No one is claiming it's impossible to hold you liable if you fuck up something bad enough, but we're talking about fixing an internet connection or a broken printer, not going in and wiping drives. You're missing the point completely with this unhelpful, though I imagine correct, analysis of the unlikely potential risk.
Enough_Pattern8875@reddit
This you?
relentlesshack@reddit
Insufferable for 1500 Alex
Enough_Pattern8875@reddit
I’m insufferable for defending myself when these clowns told me I was wrong?
relentlesshack@reddit
You're incapable of having any perspective on how you present yourself. Touch grass. Get obsessed with something better.
Enough_Pattern8875@reddit
Lmfao okay buddy
Enough_Pattern8875@reddit
You assume that the person that isn’t rational enough to understand that their technical issues aren’t your fault is rational enough to not have their lawyer that’s already on retainer not jam you up?
I understand perfectly well and I don’t care for you assuming otherwise.
Like I said in my original comment - get some real world experience and maybe you’ll understand how shit actually plays out.
centpourcentuno@reddit
Even if they run off some pricey hardware... if the owner authorizes you to "touch" under an emergency, I don't even see how you can have any liability
Even then, people overestimate how civil liability work. Average sysadmin there aint getting pursued by high flying attorney because there is no "money" to chase
Delusions of glandeur
toddtimes@reddit
Couldn’t agree more. Anyone worried about liability on a restaurant POS system is very confused about how the world works.
Now that time I tried to jump in and help during a tour of a nuclear reactor facility was a different story… /s
centpourcentuno@reddit
are you a corporation with liability insurance or assets to go after? LOL
b3542@reddit
As someone who has been sued for helping, it’s not worth the liability. Lawsuits are expensive even if you did absolutely nothing wrong.
toddtimes@reddit
Can you tell the story? Because I’m guessing there’s some crazy extenuating circumstances and this wasn’t a restaurant POS system
centpourcentuno@reddit
Me too! I would like to know the circumstances of this lawsuit
Sabbest@reddit
Only at my favorite local pub. I can't be bothered by the rest.
No_Yesterday_3260@reddit
Nope, not my job, and risk of doing stuff wrong/messing it up for whoever is actually responsible could be big.
Don't pee on another mans territory, unless it's something super simple.
SirLoremIpsum@reddit
Hell no.
fdeyso@reddit
When they said “card machine doesn’t work” half drunk me fixed it by grabbing it from her hand and force rebooted it with holding down certain buttons and fixed it paid and left poor girl in shock 😅
Does this count?
doyouvoodoo@reddit
I've done this in the past for small businesses where they obviously don't have IT, generally turned into me getting services/stuff discounted.
I stopped after the accountant that owned an automotive repair place where I used to get my vehicles serviced/repaired started calling and asking me to head in to his shop anytime ANYTHING remotely IT related came in.
I ultimately quoted him $75 an hour with a two hour minimum and provided my hours of availabilty, he declined but then kept calling, so I took my business elsewhere and blocked his numbers.
Zer0CoolXI@reddit
Only back when I was young and stupid. Now I’m old and slightly less stupid.
A few reasons:
As a rule, I only let people know that I even know how to turn tech on if I have to or there’s a real benefit for me…otherwise ill straight up pretend I’ve got no clue how tech works.
prodders152@reddit
helped a small independent bar once, got a free pint 🤷♂️
excitedsolutions@reddit
This happened to me at a holiday inn express. Went to check in and there was a long line. Found out that no one was able to check in because their “server” was down. My wife socialized jokingly that I was in IT and could help. Next thing I know the front desk person is taking me to the 2nd floor to their server room. She said she already had tickets in, manager and regional manager called but expectation was that no one would be able to get there for another 4 hours.
The front desk person opened the server room and there was the cutest little quarter rack and a monitor and keyboard. I didn’t touch anything. The monitor was hooked to a hp 1 u server and on the monitor it showed “inaccessible boot device”. She asked if I knew what that meant and I said, “yeah…not good”. I asked if she ever was told to reboot the server and she said their IT had her do that before. She asked if she should reboot it and I said yes. Thankfully, upon reboot I saw splash screens for a raid controller and both drives detected and presented 1 logical mirrored volume. It then booted into windows.
We went back downstairs to the front desk and she checked on her front desk computer and everything was normal again. The rest of the line gave me a round of applause and the front desk person gave me a free bottle of water. It turns out that the server went down at noon and it was now 4:30. I told the front desk person to tell their IT that the servers disks are iffy and need to be looked into.
feidxeno@reddit
If it doesnt come back up after a reboot, there's a real chance of them blaming it on you.
Abject_Serve_1269@reddit (OP)
Not even half comp? Lol
MonoDede@reddit
I know right, what a rip off. A bottle of water... lmfao
SAugsburger@reddit
A lot of hotel loyalty programs will give free bottled water to even the base tier.
Abject_Serve_1269@reddit (OP)
F the hotel ut tou did a good deed for the less fortunate folks.
And that inept staff and it took the credit.
xSchizogenie@reddit
Depends. In some things I was the hero but on some things I dare to touch because if there is something out of protocol, I don’t want to be accountable outside of their own IT if major things don’t work afterwards because of something else.
Jealentuss@reddit
Yeah...I am guilty of very nosily tracking any IT related stuff, cables, WAP placement, what kinds of printers and computers they use, their network infrastructure, etc. I also am quick to help troubleshoot and give unsolicited advise which I know is annoying.
SysadminND@reddit
My wife volunteered me at a small clothing store once. Fixed their printer temporarily, told them what they needed to fix it, got a 20% discount on our purchase.
bit0n@reddit
I listened to a lady as old as my Mum struggling to reboot self service tills. Offered to help and ended up doing all six.
Unexpected_Cranberry@reddit
Depends. Retail chain? No. Call your support. I used to work that support. If some random guy tried to "fix" stuff he's probably making things worse.
A small mom and pop shop where they are renting a POS from some random company, they have a consumer internet line with functionally no support and I like them or the place? Sure, I'll take a look and even call support for them if I have the time.
Ihavenoideatall@reddit
No. Don't. It is a huge no. You might be sued for "causing" the issue.
Iwillcallyounoob@reddit
i have. gotten free food and drinks.
Training_Yak_4655@reddit
"Is there a doctor on this plane?"
jackass51@reddit
The store might have some kind of contract with some IT guy for that kind of situations. So, that means that they are paying them so to help them. I am not doing free labor.
foxfire1112@reddit
I can't even imagine wanting to do this
Zlav_@reddit
nooooooo. I don't tell people in in IT. when they ask; and I say IT. sometimes they insist on what type of IT. I hate getting called the IT guy.
SM_DEV@reddit
Nope. I don’t do anything for free.
StatementNext682@reddit
I helped a food truck pour gasoline into their generator, so I feel like it's not a big leap for me to restart their POS/rack to give it a good ol' try. Ofc would rather not.
renegade2k@reddit
I do every now and then, but the most memorable moment was during a vacation in Scotland.
At a campsite, the Wi‑Fi went down and around 30 people were standing at the office complaining.
The owner, an elderly lady, had no idea what to do.
I offered to help, and she gave me access to her system and passwords.
I fixed the Wi‑Fi and gave myself free access for the next 14 days. \^\^
GoWest1223@reddit
Oh good no. Learn to turn it off.
toddtimes@reddit
Being willing to help people who are struggling with something out of their depth isn’t about trying to be on the clock, it’s an inherent human train in some of us.
b3542@reddit
It’s the business’ problem.
toddtimes@reddit
Sure, but when you’re a customer and are unable to get your food, or enjoy your drinks, because the system is broken their problem is interfering with your evening, and probably everyone else’s. One of many reasons I’m always willing to jump in.
eatingmytoe@reddit
Dawg if you can't order food then it's the restaurants fault they can't upkeep their IT systems enough to keep their business running. I shouldn't try to fix their issues so I can order a big mac
toddtimes@reddit
No one said you had to. But if you're willing to it's often a huge win for everyone.
eatingmytoe@reddit
Might as well mop their floors and clean the toilets while youre at it since they're not always clean.
disclosure5@reddit
Except the IT they pay to deal with this are on the clock. All you're talking into is a whole lot of blame for the virus they get two months later.
toddtimes@reddit
You clearly have never been a small business owner. You often don't have IT you pay for. You just figure it out yourself or call whichever ISP or manufacturer you think is causing the problem to have their support help you fix it.
Vino84@reddit
Yeah, that's my wife's workplace. The owner has asked if I can have a look at some point and she said they can't afford me. I'd be happy to take a look, do quick fix, and quote some stuff but she's shielding me 😊
mithoron@reddit
I'd be tempted in the same way I run my home server. Only the stuff that I can do without thinking. The low level stuff like that also isn't anything I can turn off, it happens without effort.
But I'd be more likely to laugh about it to my wife after than really offer anyway.
DotcomBillionaire@reddit
Generally no, however when I was younger I helped a fish'n'chip/video store with their POS and internet outage and got free video and fish'n'chips for a year. Was just the the thing for poor newlyweds to maximise date nights.
AlexHuntKenny@reddit
I reset a password on a Mac out at an after party and drank for free, but never in public for people I don't know.
Keep your powers hidden
frogadmin_prince@reddit
I helped my mechanic once. They had a pc die that handled their invoices and every shop they called was a week out or wanted a small fortune to look at it.
I looked at it and it was a failing hard drive. Told them it wasn’t a horrible fix and even had a hard drive at home and could have it back to them in the morning and we could work out a trade for services on the car. Ended up doing pc work on the side for about a year before I moved.
RansomStark78@reddit
Nope
Man-e-questions@reddit
Nah I pretend i can barely unlock my iphone
graph_worlok@reddit
No, but I’ve been on the opposite HJside - L3 after hours support on-call rotation for a company that provided back-end comms for an ATM transaction service. Got a call from an end-user site rather than the ATM management company - very rare. They tell me the ATM withdrawals are not working. Background noise is “crowded bar” levels, and this site is on an island somewhere
While telling me about the problem, I hear some shouting. A customers just let them know that the whole island has lost mobile service (They all obviously knew the drill, and didn’t bug me about the outage or ETA’s)
machacker89@reddit
Nope Cause you'd be opening up yourself for a lawsuit and be liability for anything that goes wrong.
Quietech@reddit
Not usually. That's somebody else's backyard and I'm not invited.
Chili_Clause@reddit
Absolutely not, that's just a disaster waiting to happen. Go to the ATM and get some cash.
ThimMerrilyn@reddit
What the fresh hell is this?
The_NorthernLight@reddit
I could, but do i ? Nope, im not taking liability for their network, and without knowing how its setup, you’ll likely break more stuff then you fix. Not a can of worms you want to get into.
Aggravating_Refuse89@reddit
Hell no.
jestermx6@reddit
I would go so far as to say I would lie directly to anyone's face when asked if I have any IT knowledge at all.
"Me? Oh heavens no. I can barely work my VCR!"
Mehere_64@reddit
No. When I am out, I am out to relax and not deal with things. I also am not going to put myself out there on a limb in the event I fuck up something further due to me being a bit inebriated.
SuperGoodSpam@reddit
Depends on how well I know the owner, and I'd advise them to restart some equipment and make some calls but that's about it.
TokkongIT@reddit
Well, there was that one time where I was giving a police statement for a ransomware incident and their VPN wasnt working, so they asked me to help troubleshoot their laptop since they know I am IT...
apple_tech_admin@reddit
Unless they want to officially engage me as a consultant and pay my hourly rate, it’s a no for me. Crate&Barrel and Restoration Hardware does not pay for itself..
CrapSandwich@reddit
I've helped my dentist and doc out a couple of times. Easy shit. I'm not touching hardware or digging into a system for them
Pr0fessionalAgitator@reddit
I’ve given advice, like ‘oh, the PoS system isn’t connecting? Check the usb cable/port.’
Never touched anything, nor will I.
justaguyonthebus@reddit
I have helped a hotel reset their modem to get wifi working.
RickyRat5005@reddit
No to the hell no. You can bet you are going to be blamed for anything at all that doesn't go right. 0 reward, 100% risk, walk away.
halford2069@reddit
hell no. if something unrelatedly doesn't work a week later they'll blame it on you as well.
MashPotatoQuant@reddit
You ever help the mcdonalds staff with mopping the bathroom just because you know how to do it? Me neither.
stephenph@reddit
Mom and pop taco shop, I came in 5 min till closing, grill already shut down... They did me a solid and fired it back up. I noticed one of the staff cleaning up , sweeping mopping. Volunteered to help out, ended up taking a few bags of trash out and washed a couple pots... Got the dinner for free. Fair deal, I got a late night meal for free and all it cost was the time I was waiting for my food.
eatingmytoe@reddit
Exactly lmao
ShoeBillStorkeAZ@reddit
I helped a lady on a plane once cause we support Lenovo lol but never at a public place
ShoeBillStorkeAZ@reddit
Been tempted though before but hell nah. The real IT guy gonna walk in like who the fuck are you lmaoo
uptimefordays@reddit
Absolutely not.
NT-86@reddit
Nope. Not my problem. Plus, you might going down a rabbit hole if things get worst.
pakman82@reddit
If a cash register is down, or something, my go to is "I'm off duty" gotta disconnect. I have a sister who works in other industries, as non - it. But some reason takes responsibility for them, as she's manager. She's always calling me for stuff, and I coach her or help where I can.
theknyte@reddit
I did once many years ago for a small upscale restaurant. But, it was a special case. The bartender was my girlfriend at the time, and their Internet was down and they couldn't get ahold of the owners. So, she called me as I was home for the day.
I just had to power cycle the Comcast modem and Netgear WGR614 router and they were back up and running.
Got free drinks for the night as payment. Manager insisted.
RootCauseUnknown@reddit
Nope. It's my time away. I do like to point and laugh in my head. If it's basic enough that it can be solved with no credentials etc, it's probably not worth getting involved with.
DrewonIT@reddit
Nope- if it gets worse you get blamed.
sendintheclouds@reddit
I help my nail techs when their card machine is having issues, because I used to work with those machines/POS day in day out and it’s usually an easy fix. If I say sorry it’s not an easy one this time they thank me for trying. They give me a discount or free nail set. Everyone is happy.
Jawshee_pdx@reddit
Had this happen while getting an oil change. Ended up just being a reboot of some random Ubuntu workstation, but I got a few free oil changes out of it.
toadfreak@reddit
I was at an art gallery many years ago, and as we were walking around I overheard the staff struggling with a printing issue. Since we were aimlessly strolling around with no particular plans I offered assistance and wound up training them on a few simple things over the next 15 minutes or so. Next thing I know, they noticed that my girlfriend at the time was admiring some glass decorative item. They immediately offered to wrap it up for her based on the help I provided, and I still have that item to this day. Funny.
prolongedexistence@reddit
My bf once fixed a cash register that was down at a candy shop and we got free chocolate.
OwenWilsons_Nose@reddit
No, but I won a free tab one night after proving to the bartender that their touch tunes jukebox was hackable.
Historical_Score_842@reddit
Liability says N ooooOooOooOoOooOoo
aguynamedbrand@reddit
No, because that has nothing to do with systems administration and everything to do with working for free. I can guarantee they will not pay what I charge for side work.
abofh@reddit
Sit back, know they just need to reboot whatever the fuck sip your drink and enjoy the fact that it might be free
POS systems are named that for a reason, and they're broken because the owners didn't want to pay someone to do it right. No free labor, but yes free drinks.
Abject_Serve_1269@reddit (OP)
Tbis case its internet not pos. I offered so I can get damn wifi, but hey. Its nice to see old school manual orders to bar and kitchen
abofh@reddit
Even that is often they're running a shitty DSL line from 2002 and the cable is from ma Bell. Honest - my local bar where they occasionally comp me a beer? Sure I'll help them out and they'll come a few more - but random restaurant or on a date? No sir, I don't even know that those words on the error message mean.
Abject_Serve_1269@reddit (OP)
I think its a local pitahe that includes this restaurant. But they dont trust me and manager is running around like a headless chicken.
I just wanted to feel useful for once. Help out my local dive. But if they want to go cash only cant print tabs glhf.
tshizdude@reddit
Fk no
Known_Experience_794@reddit
I’ve helped my dentist and my vet. Both turned into a bit of bartering. Friends and family? Absolutely. Outside of that, that’s a hell no.
wanderinggoat@reddit
ONCE I tried to help somebody who had problems with an AV unit, I thought it should be simple just work out which input needs to be selected with a little bit of process of elimination. After 15 minutes of trying to fix it and friends sniggering that I could not fix it I realised one of the staff members was behind the device unplugging and plugging in random cables "to help me".
That taught me never to help.
Aim_Fire_Ready@reddit
I have offered several times I’ve the years. They almost always look at me like I just offered to burn the place down.
do_IT_withme@reddit
I have an uncle who was visiting Thailand and staying at the same resort every year when he visited. One year the wifi was out and since he is an IT guy he offered to take a look. He temporarily fixed the wifi and explained that the cable ends had rusted from the salt air. He explained how he cleaned up the rust and got it working but that it was temporary and recommended some wifi access points that are weather resistant and shouldn't rust. They offered him a job as the on-site IT tech for the resort. He has free room and food at the resort and a decent salary and lives there full time now. So always try to be helpful when you can because you never know how it might pay off.
Enough_Pattern8875@reddit
I have friends that are small business owners and I have helped them with their point of sale systems, cloud storage/backups, CCTV systems, WiFi networks, and other misc tech related stuff.
I would never volunteer my help for some random business though.
pbebbs3@reddit
No. Especially without compensation
pigletsniffles@reddit
Helllll no, at a friend's place? Sure. Out and about absolutely not.
gward1@reddit
Yeah nope. That bar or retail chain will sue the shit out of you if things go sideways.
oddchihuahua@reddit
I’ve helped a friend at her restaurant a few times. Now I generally always get a beer or cheeseburger comped when I stop by.
Pick your battles.
North_Maybe1998@reddit
I haven’t since I been in the it world but when I used to work retail, when a cashier would have problems with the check reader when I was out shopping I’d usually tell them what they were doing wrong
TerrificVixen5693@reddit
Depends. If it’s a small local joint or a place where I’m friends with some of the employees, I’m willing to help. You’d be amazed how far a cable recrimp or printer driver installation at restaurant might go.
DrDuckling951@reddit
Costco hotdog terminal ran out of paper. I changed the paper because I want my hotdog and soda. It was the last terminal still working at closing.
Master-IT-All@reddit
I don't fuck with point of sale hardware.
Abject_Serve_1269@reddit (OP)
Haha we watched to d365 pos.
Im learning it on my own.
-GenlyAI-@reddit
Not a chance in hell. Lol
double-you-dot@reddit
If you / they don't have admin there is no point.
(And the customer facing staff do not have admin.)
GallowWho@reddit
No, it's not my problem. Not my circus, not my monkeys.
Any time you volunteer to help fix something, you now own the problem. A bar tender or waiter doesn't put on an apron and start serving drinks when another place is packed.
toddtimes@reddit
You clearly haven’t seen this brilliant documentary film yet https://www.imdb.com/video/vi4207133721/
GallowWho@reddit
"in France the customer is always wrong" 😂
That_Guy_Aflaxk@reddit
Yes. Can’t help it
pmd006@reddit
"Have you tried turning it off and on again" is the most I'll offer. Not my monkeys, not my zoo.
BokehJunkie@reddit
I hardly even tell my friends that I work with computers. Definitely not helping at a random place out in public.
Zippityzeebop@reddit
I have fixed every damn thing. Cash registers, tvs, innumerable phones. People need help sometimes and if I can, I do. Sometimes it's just a reboot, or "sorry, call your ISP/IT" , but even if it's a chain, the person there is just a frustrated employee who could use a hand.
toddtimes@reddit
Me too. If you’ve got the skills to help, and are selfless enough to be willing, it’s only going to generate good will. I can’t count the number of times I’ve jumped in and helped in all sorts of situations as long as the person having the issue is willing it’s always worked out great.
Hasz@reddit
Went to a place that used free Spotify to play music, got so fed up with the ads I installed uBlock on it and got back to what I was doing. Still chugging along 6 years later.
Excellent-Program333@reddit
No. But I was at a casino in Vegas when the bad patch from Crowdstrike happened. My phone was already blowing up with alerts. Bartender was appreciative I gave him the inside scoop when everything started crashing!
sadisticamichaels@reddit
No. Because if it was working and then suddenly stopped and no one who uses it regularly knows why then more than likely a piece of equipment has failed or there is some environment specific information that I dont have access to that I would need.
In both scenarios I spend half an hour picking around with their system only to be like "sorry. Can't fix it". That's false hope for them and a waste of time for me
OttoCheyFen@reddit
I was getting (something, I forget) done to my car and was waiting in the lobby at the shop - one of those chain places.
Anyway, managers running around on the phone - something's not working. I'm playing games on my phone - curious, but trying not to care. 10 minutes later with "cable" this, "lights" that, whatever, whatever. I finally chime in - they were looking for a network switch - I offered to help and he led me back into the office and put their IT guy on speaker phone.
"Rat's nest" does not do it justice.
I was surprised to see redundant internet and firewalls - which of course added to the mess and confusion. I didn't unplug anything, but nothing was mounted anywhere, so I started to separate the equipment to at least get a sense of it. Found the network switch in this process, it was plugged in and blinky blinky.
Anyway, got a feel for it, at a glance things "looked" right - which means nothing without knowing the firewall or switch configs (managed switch).
I made it clear to their IT guy that, look, I'm not taking any responsibility here, but let me know what you want to do.
Took down one firewall and WAN to simplify it, reboot those, disconnected a few other things. IT guy connected into the router, and the switch. Good. He did his thing and I went back into the lobby.
10-15 minutes later, manager calls me back. We hook up the second WAN and firewall, make sure IT can get connected, things are looking good, we're all back online. They had the complete rainbow of patch cables, which was helpful - I told the manager to take pictures of everything, unsure if he did.
Fun to see, nice to help. I didn't ask for anything, frankly it gave me something to do while I waited, but I'd be lying if I said I wasn't hoping for something. I think I walked out of there with $10 off my $250 bill.
Zealousideal_Ad642@reddit
Absolutely not. I do this job for money, not for enjoyment
desmond_koh@reddit
No, never. This creates the "helpful IT guy" relationship and next they want your cellphone number. Sure, it feels great, and maybe it's a way to start your own business. But I would just give them my card and suggest that they call my office on Monday morning. That establishes you as a competent professional.
ClassicTBCSucks93@reddit
Woah there, cowboy. You trying to get all the ladies tonight? Save some for us
Smith6612@reddit
I have once or twice. Gotten free meals out of it.
fuzzylogic_y2k@reddit
50/50 depends on the company I am with. Great way to get comps and/or pickup new clients. Though I won't actually touch anything. I just point and explain.
Intrepid-Machine-650@reddit
Our close friends own a winery, I help them out, sometimes randomly. Otherwise, no.
Kreeos@reddit
The moment you start helping is the moment you take reaponsibility for the system if something breaks worse. No way in hell am I assuming that kind of liability.
AlexG2490@reddit
I'll put about as much effort as Roy. "Have you tried turning it off and on again?" Beyond that, no.
When I was much, much younger and a recent college grad, though, I accompanied a friend to Microcenter in Denver to get his PC looked at in their service department. There was one guy working there and like 20 of us in a small room waiting for help so I jumped in and started working issues. Once the queue was cleared out and my friend had been helped the guy thanked me for all the assistance. I told him I was glad to help and asked if there were any job openings available.
There were not. I haven't jumped in to help in an IT crisis in the wild since then.
quazex13@reddit
Yes, couple of times, with things like a coffee shop. Got a free meal once but normally I just let them go through their own process.
MetalEnthusiast83@reddit
Absolutely not.
ccosby@reddit
I have a couple of times but its limited. There is a hot dog place I love near me. I showed him how to hook his register(square or clover, don't remember) to his phone when comcast had a major outage a few years ago so he could take credit cards with less fear. Also reset one of the printers that was connected to his uber eats tablet for him one day. Been going there for years and talk to him so its more helping a friendly person.
Went through something similar with balkin place near me. Owner recognizes me. His phones and internet was out so I went through what he'd need to do with him.
I did over 15 years in the MSP space though so I'm used to working with small business customers. Happy to be out of it though.
AR713@reddit
was at a Spanish for professionals course and there was a video on a projector that didn't have audio.
speaker wasn't plugged in.
brewer_rob@reddit
Nope. Not my circus.
brewer_rob@reddit
That said, I have stepped up after an employee at a box store (computer hardware and software) told a customer something completely made up. After the employee walked away, I told the customer correct information so he could make an informed decision about a purchase. Pretty sure I've done this more times than I've seen those companies go out of business. Looking at you, CompUSA and Circuit City
longmountain@reddit
Unmmm no
Steve_at_Werk@reddit
I never offer up that I'm an IT guy willingly
Error262_USRnotfound@reddit
Nope…that is a dumb idea
sysadminbj@reddit
Oh HELL no. I’m not going to piss in someone else’s pool. That rule counts double for family.
TrickySpare6504@reddit
telated
RedShift9@reddit
I've never gotten that question but if I did, I'd probably give it a shot, as long as things don't get too involved.
Olivinism@reddit
Nah lol. Anything I can do at that point they realistically already know to do, and anything more isn't my job
SecrITSociety@reddit
If it's a chain/corporate store, nope...they have someone they can call.
Otherwise, sure. Gotten plenty of meals/drinks for easy work.