Dell experience check-in
Posted by soupinvader@reddit | sysadmin | View on Reddit | 16 comments
How has everyone's experience been with the Dell Pro line?? I know several of us had a handful of issues with the Latitudes and Precisions and things seem to be better with Pros for our org but unsure if it's placebo?
tshizdude@reddit
We have Dell pro max’s and premiums. The premiums are giving us a real hard time with TB5 docks, constantly disconnecting and crashing. We use tb4 side for better stability. The DPM’s are working fine just a handful of warranty repairs on fans and motherboards.
Excellent-Chemist-69@reddit
I have a premium test unit (intel) and it's never been stable. Dell replaced a bunch of parts and it still would just randomly black screen, and create no logs when doing so. Really disappointing because the chassis (aside from them trying to make the speakers look 10x larger than they actually are) is pretty nice. Also liked USB-C on both sides. But it just wasn't stable enough to continue using.
applecorc@reddit
We started to deploy Pro Plus to staff. Seem good after you update and debloat. We just had to RMA one that kept crashing out of the box. Throwing hardware error events even after a fresh install.
itishowitisanditbad@reddit
All about the same as the last few years.
Decent, fine, generally a safe standard, no big issues specifically yet.
Which is a happy reprieve from everything else getting worse or going wrong so yay?
nocturnal@reddit
We resell the Dell pro plus line and haven’t had any issues so far.
TheGhostNZ@reddit
We have been rolling out Pro 14s and had quite a few with faulty touchpads that are not square in the chassis (click doesnt work properly). The pre-installed image shipped with faulty audio drives on some (caused BSOD and loss of audio). Later batches have been a little better.
ryryrpm@reddit
The 2-in-1 is still god awful
ExceptionEX@reddit
Its basically just a rebadging/rebranding they operate about like all dells have for the last few years.
Noxieas@reddit
Entirely professional. I have mixed count of just under 100 ProMax 14 and 16 series laptops... I identified a critical issue with the 4/16 Realtek audio driver that caused a BSOD using manual install, DCU, and DSU. It was reported and pulled within 5 business days from Microsoft update, Intel, and Dell update catalogs.
statikuz@reddit
We have been doing the Pro Plus AMD and they have been just fine.
CatsWithLongLegs@reddit
Use the pros with about \~400 endpoints in our biggest client. Only issues I have had are Realtek audio drivers shipped with a dud version (software deploy newest patch) and own custom windows image to debloat is a must. The image they come with sucks, but hardware wise extremely rare I have to do an RMA.
All the best.
silkee5521@reddit
We bought a bunch of the entry level ones when they first came out and we had issues with the screens and hinges cracking. We sent the whole order back and got our money back. The Dell rep found some Latitudes and we saved a bunch of money.
Jaack18@reddit
We’re buying Dell pro max rn (basically precision). They’re tanks and built pretty well, 16in is pretty heavy though. Our lead time is currently 2-3 months though which sucks.
slippery_hemorrhoids@reddit
You go direct thru dell premiere or your VAR? my lead times on the pro max are 2 weeks as they're all cto
repooc21@reddit
So far so good. There was a period where the first batch I got had the fan working overtime. But no real complaints.
The lead time on things is annoying though. But as I was warned several times (shout out Andrew) this was going to happen.
Kek_Snek@reddit
The baseline pro seems to have better hinge design than the latitude 3000s did and so far they haven't split open in a year of use. No major issues with the plus and premiums either.