Looking for how to provision IP phones for GCC High, Polycom
Posted by Relevant-Law-7303@reddit | sysadmin | View on Reddit | 6 comments
I bought a few of the Polycom ccx series and c60 series phones. The ccx500 and ccx505 boot up and give you an option to select which cloud you wish to log into: commercial, gcc, gcc high, gcc defense.
The c60 phones don't seem to have the same thing going on. There doesn't seem to be anywhere that allows me to select which cloud to log into.
This seems like potentially a firmware issue, or an upgrade that should be applied to the phone to allow for this function. Does that ring true for any of you Polycom users out there?
I could enroll these in a commercial tenant, but that wouldn't help me when everything I do is in the GCC High.
Thanks, everyone.
GeneralAnswer3476@reddit
Check the firmware first. If they do not show the commercial/GCC/GCC High picker at boot, update to the latest supported Teams firmware, then factory reset and re-enroll to GCC High.
shizakapayou@reddit
I had a ton of trouble with the desk and conference phones without firmware updates. We had to boot each one, find the IP, and manually update the firmware to the latest before they’d connect to GCCH. I think ours were 2 major releases behind current when we got them.
Relevant-Law-7303@reddit (OP)
I just found PolyLens, a site that allowed me to download the latest software for the phone. I'm on version 5.9 and they're just releasing 9.2........
What was your manual process to update givin that I have the newest firmware in hand? Claude is telling me to boot into Skype for Business mode, and with the .cfg and .sip.ld files on a USB disk, I can update manually that way.
I am skeptical of the USB method. What was yours?
I also noticed that with a ccx505 that logged into gcc high without issue, I was able to view the phone in MS Teams and upgrade the firmware with the click of a button. So is joining this C60 to a commercial tenant and upgrading in the Teams portal a viable method to get it upgraded in this case? I could then conceivably log out, and log back into the GCC High tenant.
Thoughts on that?
shizakapayou@reddit
We just did an initial setup on the phone (password, etc) then connected to the phone in a web browser and ran the firmware update from in there. The phone downloads the firmware directly. The thing that slows it down is I think we had to make a stop at each major version. Tedious but doable. I would probably guess commercial Teams would have the same problems with the old firmware.
Relevant-Law-7303@reddit (OP)
Man, I could handle that.... Right now I don't get a web interface from the c60.
GremlinNZ@reddit
Yep, no web UI, then it's usually TFTP etc.