Why are cash machines obsessed with getting me to check my balance?
Posted by JCDU@reddit | AskABrit | View on Reddit | 164 comments
Not sure this is the best sub as I am a Brit but why are our cash machines obsessed - to almost Talkie Toaster levels - with trying to make me check my balance when I just want some cash?
What's in it for them?
Apprehensive-Top3675@reddit
Your bank pays a small fee for it.
iwantmuscle@reddit
Who do they pay a fee to, bearing in mind the bank owns and operates the machine
Physical-Win-1975@reddit
The machines at shops aren't owned by banks, and so they should pay, as they're closing all of their branches. All 7 branches in my nearest 4 nearest villages are gone!
iwantmuscle@reddit
Why are you using cash anyway. I've not used cash since the mid 1980's except in a very few occasions. I use chip & pin, payment direct to others via my banks app and direct debit. As for cheques, I literally can remember that far back, but it was probably early 1980's when I last used one
forbhip@reddit
The banks usually only run the ones connected to their branches. The majority of them are third party.
The cost however is with LINK network, which is a system that enables all cards to talk to all ATMs. They charge a fee to your bank.
iwantmuscle@reddit
The vast majority of cash machines are directly operated by the banks. They are interconnected, so you can withdraw from one bank while your account is with another banking group. A FEE ISN'T CHARGED TO CUSTOMERS.
A few machines dotted about here and there are not owned or run by banks and these do charge a fee. In all my life I've never used one and therfore never paid a fee
forbhip@reddit
It’s not a hill I’m particularly bothered about dying on, but the data I can see is that the majority are independent. I’m curious now though, could you point me towards a source for majority being operated by banks?
From what I can see the vast majority are operated by ‘Cardtronics’ who I’ve never heard of before. This is data from 2019 but I doubt it’s changed vastly since then.
iwantmuscle@reddit
What country are you in?. All banks have card machine. All banks are interlinked. No bank is charging you to use the machine. I hardly ever see a non bank machine and definitely don't use one. I use chip & pin 100% of the time anyway
forbhip@reddit
UK. My post was explaining the small charge that the machine sends to the cardholder’s bank for the process, I know the customer doesn’t see this and didn’t suggest they did (sorry if there was confusion there). This was in response to an explanation on why the machines always ask to check the balance.
I then explained about who is actually operating the machines, as there was confusion because someone wondered if a bank owns the machines why would there be a charge.
So to clarify: no cost seen by customer but it’s surprising how few actual banks operate the cash machines.
My curiosity was if you had seen something that said the majority of machines are operated by the banks? Genuinely not being combative it’s just I went down a bit of a rabbit hole looking into all this.
iwantmuscle@reddit
Does the customer pay that fee? Which high street bank doesn't operate card machines?
forbhip@reddit
I’ll try to clarify further below:
• customer does not pay the fee, as stated above. The cardholder’s **bank** will pay the fee (unless you are using a cash machine actually operated by the cardholder’s bank)
• high street banks generally only operate the ones attached the their branches, although there are a few exceptions.
• the vast majority you see eg in the wall outside a petrol station, a Tesco express etc, these will be operated by a third party.
Here is a link showing data from 2019 that’s shows just over half of all machines are operated by third parties, collectively the banks operate under half.
A point to note, if a Nationwide cardholder use a Halifax operated cash machine, the charge is still happening (again, not seen by the customer trying to be really clear on this). So it’s not to do with third parties but about paying for the infrastructure for banks to talk to each other. The charge relates to LINK which is the system keeping them all talking to each other - again not being rude but this is something that I wrote above.
I only responded to you originally because I thought you had some information that the banks run most of the machines, which piqued my interest.
Laescha@reddit
Years ago I worked with a company who did a prepaid debit card which charged all these fees to the customer.
They had a lot of permanently broke customers who would spend all morning on payday repeatedly checking their balance to see if their money had come in yet, some of them were paying £40 a month in cash machine fees
ReanimatedCyborgMk-I@reddit
Jaysus that's disgusting/
kiradotee@reddit
Why didn't they just get a basic or w current account card with no fees?
I know for current accounts I think they do s credit check but I believe it's a regulation that everyone should be allowed a basic account where I don't think they charge these fees.
Laescha@reddit
Most of them initially got the card because they couldn't get a current account, due to not having ID (this was before all the banks did digital ID checks, and also, you often fail those if you don't have a stable address history), having debts with all the high street banks, or not having a fixed address. For some it was because they had bad credit, and either didn't know which banks do a basic bank account, or didn't know to ask for one; or because they got the card before basic bank accounts were a thing. Some also had CIFAS markers, which will completely lock you out of getting a current account.
Most then stayed with the card because they didn't realise how much it was costing them, didn't understand why they weren't able to get a bank account and therefore didn't know that things had changed and they would be able to get one now, and/or were too busy or nervous to try.
uberduck@reddit
It's expensive to be poor
kiradotee@reddit
That's sad :(
But at least some got more money from cashback then what they spent on the fees.
MJLDat@reddit
Sam Vines has some boots to sell.
Speshal__@reddit
GNU
CatCafffffe@reddit
GNU Terry Pratchett
HualtaHuyte@reddit
I had never looked it up, but I guessed that must be it. I've had some ask 3 times in one transaction!!
vurkolak80@reddit
One today told me that 70% of people always check their balance. I thought that was a weird thing to include, but it makes sense now.
CaptainParkingspace@reddit
It’s quite hard not to. Even when you choose “cash only” it still asks you again later. It might even be quicker to just hit “cash and balance” and have done with it. It’s a PITA when you already checked your banking app two minutes ago.
kpop_stan@reddit
And now this makes me wonder the % of people who NEVER check it (via an ATM). Because I’m one of those people 🙈
Tumtitums@reddit
Wow I didn't realise. Now I know why the atm asked me 3 times then refused to give me cash
weewillywinkee@reddit
Yeah, this question was posted a few weeks ago and someone seemingly in the know said that they are paid about 16p for a balance check and I think it was 23p for a withdrawal.
Agreeable_Archer_210@reddit
But PLEASE THINK ABOUT THE ENVIRONMENT BEFORE PRINTING YOUR BALANCE. Because we don’t get paid any more for that and it costs us more money.
j1mb0b@reddit
Yes that's right and their fees are listed here:
https://www.link.co.uk/our-members/what-we-do-for-our-members
EnvironmentalQuit473@reddit
The ATM you are using RECEIVES a small fee from your bank for using this service!
fatveg@reddit
Am I missing something, wouldn't that make them discourage balance transfers if they are forking out money for each one?
Fact-Hunter-@reddit
The ATM operator is not the bank. So, the operator makes money from the bank when a customer makes a balance enquiry.
Note we’re talking about a balance enquiry, nothing to do with balance transfers.
Fun_Gas_7777@reddit
....why?
b3n_ja_m1n@reddit
It's just how the cash machine companies make their money, if it's not one where they charge you for withdrawals instead
IntrepidMaybe8579@reddit
So its literally an ad ffs
Same_Difference_3361@reddit
This .. I worked for a payment processor and indeed they pay for balance enqueries ..
VerbingNoun413@reddit
Oh do they...
ClivvyofStone@reddit
Would you like a slice of toast?
eques_99@reddit
lol.
IKR?
and why is my phone obsessed with doing auto-rotate?
Beneficial-Level-651@reddit
Money. The independent ATM operators charge the banks for an account balance so try their best to push you down the route. Pretty naughty really.
smartfellerayi@reddit
Don't you come for talkie toaster! Just because he can sing better than you...
JCDU@reddit (OP)
TBF Jeremy Hardy can sing better than me.
soundman32@reddit
How about Henning?
JCDU@reddit (OP)
I can only aspire to his level
smartfellerayi@reddit
You and me both brother.
GeoFogg@reddit
Would you like to check your balance?
How about knowing how much money you have?
A display of your remaining funds perhaps?
Can I tempt you with a budget enquiry?
JCDU@reddit (OP)
Ah, I was looking for an up-to-date financial status report or perhaps an immediate numerical summary of my monetary situation.
evilErnie172@reddit
Ive no idea but im loving the red dwarf reference!
fuckedsince1991@reddit
Will you just check your balance please pal? Don’t worry I don’t work for the bank.
ams3000@reddit
Who is still getting cash? No really?
Remillo@reddit
But did you want anu toast?
Several_Praline963@reddit
But would you like some toast?
REALQWERTY11309@reddit
I think every machine I've used has had the top option of "cash and balance" so I've never seen a message about it.
NutAli@reddit
What if you check online? Do they still get paid?
JamJarre@reddit
Y'all are still using cash machines?
semicombobulated@reddit
I honestly thought that cash machines were extinct, like phone boxes. It’s been at least 10 years, maybe even 15 years, since I last used one.
tiptoe_mouse@reddit
Some places don't accept cards - one of my local Chinese takeaways, for example. (Handily situated next to a petrol station which has an ATM.) Then there's the need to send my kids in to school with cash for various fundraising events. Otherwise I always use contactless.
Cool_Cat_01@reddit
They just want to make sure you’re not about to fall over :)
ownedqueenworld@reddit
they just want to annoy us
Rob_Cake@reddit
Ah. So you're a waffle man?
MercuryJellyfish@reddit
If it's a 3rd party ATM, they get money from the bank every time they provide that service. The one at the garage next to my local chippy that's cash only asks me three times per transaction if I want to check my balance.
Aware-Rub2791@reddit
I love this explanation of where your cash point is and why you need to use it. I also now want a chippy tea
MercuryJellyfish@reddit
It's literally the only use for folding money now.
northerncodemky@reddit
And barbers, which a lot of are for fairly well understood reasons cash only.
Boydy1986@reddit
I have no idea why, but I love needlessly specific posts
tiptoe_mouse@reddit
My cash only Chinese takeaway is right next to a garage with an ATM too. Very handy. Although not so handy for the person in front of me who hadn't brought their bank card or cash with them and was assuming they'd be able to pay by contactless. Also not handy for me since they only realised after making a very long complicated order. Guess they didn't bother reading the sign on the door when they entered.
Previous_Kale_4508@reddit
Isn't it slightly amusing that we're all told that we must not use mobile phones at petrol stations, but many stations have these hulking machines full of switchgear right alongside the pumps? 🤯
InternationalRide5@reddit
Deep fryers next to a petrol station, what could possibly go wrong.
fullspeedraymondchow@reddit
You always look a little unstable on your feet.
karlware@reddit
I pressed it once to call its bluff and it said, 'this function currently unavailable'.
Knew it.
Boydy1986@reddit
Run out of zeros 💰💵
CitroenUK@reddit
They can see you leaning forwards to see the screen. It's just customer care
Burnster321@reddit
Would you like any toast with your balance check?
How about a bagel?
Sickmont@reddit
They charge you for it
malkebulan@reddit
I’m sure 99% of cash machines, even the ones that charge for withdrawals, let you check your balance for free.
According_Act_7142@reddit
Yeah I’d rather not see my balance until payday 😂…
Alicam123@reddit
Because most of us don’t have the money to afford a minus with our bank accounts. lol
Nige78@reddit
Can't answer your question but you get an upvote for the Red Dwarf reference.
Professor_Xavior@reddit
Given that God is infinite, and that the universe is also infinite... would you like a toasted teacake?
Ok-Measurement3564@reddit
No buns baps or bagels
SadieBelle85@reddit
And definitely no smeggin flapjacks
MarsStar2301@reddit
I think Lister was finding all the bread references a bit stale.
grimking85@reddit
What about a crumpet?
hampshirebrony@reddit
How about a waffle? Would you like to check your balance?
ChateauLaFeet@reddit
We don’t waffle about bad news
DreamyTomato@reddit
I've been trying to contact you about your balance insurance
skutterz@reddit
I came here to say this too.
Dinklebaird@reddit
I also came here to say this
jaffadue@reddit
“Would you like some toast??”
witchingmetal_@reddit
can’t be looking at me bank balance after a cheeky night out in the pub
Main-Wrongdoer386@reddit
Oh so you're a waffle man!
Greedy_Bother_987@reddit
I think the third party machine owners can charge the issuing bank if you check your balance
FartGravythethird@reddit
Euronet style ATM's?
Select Other then select cash. Thankfully my bank doesn't allow them to bring up my balance because it's a massive security risk.
Talk to your own bank about this to prevent them doing it.
uoethrowaway@reddit
You can press the no button.
Michael-3740@reddit
Many offer you to see your balance 3 times so you have to refuse 3 times. Pointless.
69gtv@reddit
We have plenty of healthcare. Now, a system, well that’s something else entirely.
tiptoe_mouse@reddit
Having read the answers, it sounds like if you value having an ATM at a particular location, then you should check your balance on it as often as possible. (No cost to you, company running the ATM gets paid so the machine is viable to keep running.)
Ah-Thats-Life@reddit
So we can see how poor we are
flight147z@reddit
What do you use cash for these days? I reckon I've used a cash machine less than 5 times in the last 5 years
jimbobvfr400@reddit
Mainly buying weed 😎
RideAltruistic3141@reddit
Haha I was just wondering this. The cash machine nearest to my house asks if I want to check my balance FIVE times, even though several of those queries involves explicitly saying "no, I don't want to".
skrew86@reddit
So you're a waffle guy?
PurpleBlock25@reddit
Would you like some toast?
Hawkstreamer@reddit
With English Chunky mature marmalade 😋
Hawkstreamer@reddit
That made me laugh, thx 👍🏽
shakesfistatmoon@reddit
Originally, getting a balance or mini statement was one of the main uses of cash machines. There was no internet and very limited phone banking. You usually had to either keep a record yourself or go into the branch to find out how much you had between statements.
There are still quite a few people who don't or won't use online or mobile banking and this is valuable to them.
But nowadays the operator of the machine gets a small amount for each use of the machine. Also, where the machine is operated by a shop, it can encourage people to draw out and spend more if they know how much they have.
69gtv@reddit
When you use a “no fee” ATM machine, there is often a separate charge for balance check, since it isn’t covered under the “no fee” for withdrawals. Sneaky and underhanded.
illarionds@reddit
99% sure the ATM operator can't charge you for checking the balance.
They do get a small fee from your bank for balance checks though, which is why they push it.
69gtv@reddit
I can only speak from experience. I have been charged $1 for balance check. I’m sure all terms vary by bank and ATM supplier.
clutchnorris123@reddit
This is a UK sub mate you can't get charged for checking your balance
69gtv@reddit
My bad. Sincere apology. It’s interesting the things companies can do in the U.S. that other countries don’t allow.
DanielVinova@reddit
You're going to shit a brick when you find out about our healthcare system.
Englandshark1@reddit
Crafty!
Moash_For_PM@reddit
Not true in the uk. Charge is to your bank not you its like 0.03p iirc
FSL09@reddit
This could explain why the cash machine I used yesterday said that 7 in 10 users checked their balance, to encourage you to do so as well.
keeponkeepingup@reddit
Lol, they are so needy. Do you want to see your balance? No. Do you want a printed balance? NO. Do you want an on screen balance? N.O. 7 in 10 people eventually said yes to get me to shut the fuck up, so are you gonna go ahead and make it 8???
teedyay@reddit
Were you swayed? Did you think, “well gosh if all the cool kids are checking their balance then maybe…”?
FSL09@reddit
No, I was more puzzled as to why they thought that was the service they needed to advertise
MuayJudo@reddit
The charge is to the bank. Not to the card user. That's because it's surprisingly complicated to actually call your balance up, and someone needs to pay for the ATM.
nameunknown345@reddit
My local one seems desperate to give me a receipt.
WHAT SERVICE DO YOU NEED?
Cash, no receipt
HOW DO YOU WANT TO SEE YOUR BALANCE? ON SCREEN OR RECEIPT?
On screen
DO YOU NEED A RECEIPT FOR THIS TRANSACTION?
No I don’t need a bloody receipt, you already asked me twice!
Moash_For_PM@reddit
They charge your bank a fee for it. You do not pay this. So its worth the time to try to get ppl to pay yes as it adds up massively over estates.
They also make most of the money throughcurrency transaction fees. Which is why some scummy companies (euronet) put options of money in loacal currencies for forign cards starting at vastly large amounts for the area to confuse ppl into taking out vastly too much money then they need to get the maximum fees
Boldboy72@reddit
yeah, it seems to do that when you select the cash no balance button.. are you sure you don't want to check your balance?
Moash_For_PM@reddit
They get paid for it.
MJLDat@reddit
Are you really sure? I can print it right now, just say the word.
I’ll write it on the notes, ok.
Spank86@reddit
Are you positive because you asked for £20 and it really seems like you havent seen how bad things are?
Smokeyangel86@reddit
This made me laugh so much as my husband gets so annoyed with them asking 3/4 times before the money comes out
PianoMiddle346@reddit
Why do you think, FFS??? Jesus H
Think_Substance_1790@reddit
There are some fees involved but it started as an effort to prevent people getting charged for going overdrawn.
Basically, if you dont check your balance and overspend its a you problem because the bank can see you taking money out and if you didnt check and manage your money then they dont need to refund your fees.
dilzebub@reddit
r/unexpectedreddwarf
Cybermanc@reddit
Upvote for surprise Red Dwarf reference. In answer to the question.... I've no idea and wondered the same.
dilzebub@reddit
r/unexpectedreddwarf
throwpayrollaway@reddit
A relative was dyslexic and always hated the machines mad them nervous having to read stuff and select the right button 4 or more times.
St3lla_0nR3dd1t@reddit
Checking your balance on an ATM is the most dangerous place to do it surely? People can look over your shoulder as you are distracted from paying attention to the world around you and the card is in the machine so the opportunity to shoulder you aside and take you money and card is higher.
If you don’t know where you are financially before you put a card in the machine you shouldn’t be taking it out.
landwomble@reddit
Bank pays 12p per check to ATM network
klymers@reddit
Also what's with the advice slips? I've never taken one but I can't imagine what advice they could possibly give that you can't get anywhere else. It feels kind of fortune cookie/Zoltar-esque
BLightyear67@reddit
Cos they love cash shaming folk
lee4138@reddit
And it’s always the really dirty ones. I want to touch it as little as possible
Spank86@reddit
Theyre worried someone will try to push you over while you wait for it to dispense the cash.
terryjuicelawson@reddit
They can get money for doing it. Notice some say
"Free balance enquiries and cash withdrawal"
without making it clear free only refers to the first part of that statement.
GoonerCharlie1963@reddit
Unfortunately, some people have to check because they are on a tight budget.
We're more privileged if we don't need to worry about how much is in the account.
snavej1@reddit
A lot of people are poor and need to check their balance often to prevent unwanted overdrafts.
ZestyBeer@reddit
Cash no balance is a button.
It's probably a service that the bank pays to the ATM provider to do a balance lookup
goedips@reddit
And straight after pressing the cash no balance button it asks you again if you want to check your balance.
Ergophobe470@reddit
Exactly, it's actually quicker to select cash and balance as it'll show the balance on the same screen as asking you to select how much cash you want. You can just ignore the balance, whereas if you press cash no balance, you then have to press no when it asks you again. I find this really irritating.
wookiewithabrush@reddit
Last time the ATM asked me for my balance on screen I fell off.
geofflamps-porsche@reddit
Oh Dad
VariousClassroom8056@reddit
I was at the cash machine and an old dear asked me to help her check her balance, so I pushed her over 🫶
RobsOffDaGrid@reddit
Probably so you know what your available balance is before you take out too much money and get charged for being overdrawn
Ok-Measurement3564@reddit
But do you want any toast?
Ok-Base-6797@reddit
A valuable option until the majority of people have online banking and no redundant and annoying for most
the_Athereon@reddit
When ATMs were first rolled out, they were pretty much the only way to check your balence outside of going to the bank.
SidratFlush@reddit
Ahh nicely surprised with the Red Dwarf reference.
Automated phone lines that get you to the same team not matter what numbers you select are also annoying.
MJLDat@reddit
That really infuriates me! I just want £20 for the cash only barber ffs. Surprised it doesn’t chase me down the street holding a piece of paper with my balance on it, ‘here mate, you forgot this!’
Opening_Succotash_95@reddit
I see this on the third party ones, so I wonder if they get paid by the banks for balance checks?
One near me is ridiculously adamant about it
EconomicsPotential84@reddit
They charge a small fee to the bank for the enquiry.
Stormkiller72@reddit
Enters PIN Beep beep beep beep 'WOULD YOU LIKE TO SEE YOUR BALANCE??' no 'WHICH SERVICE WOULD YOU LIKE?' Withdraw 'WOULD YOU LIKE TO SEE YOUR BALANCE?' no 'PLEASE ENTER AMOUNT' beep beep beep 'IS THIS AMOUNT CORRECT?' yes 'WOULD YOU LIKE TO SEE YOUR BALANCE?' no WOULD YOU LIKE A RECEIPT WITH YOUR BALANCE ON IT?' no
Removes card & walks away as the machine cry-screams. LOOK AT YOUR BALANCE!!!! PLEEEEEASE!!!!
MuayJudo@reddit
Even though an ATM might be free to use for you, someone still needs to pay for it, it's upkeep, and the rent for the location that it's in.
ATM operators generally charge fees to your bank to allow you to withdraw their money. Its a very small percentage or fee, but added up is significant.
Alongside interchange fees, network routing fees, and any currency exchange fees, ATM operators also charge the bank for displaying your balance on their ATM. There are rules in place stopping the ATM from just displaying this balance, so they have to ask you, and because they charge for it, it's in their interest for them to show it.
Source: am a lawyer with experience litigating these types of fees.
THE-HOARE@reddit
To to slow up the old lady infront of you so that you start piercing a hole through the back of head if she doesn’t just op pressing all the buttons and hurry up
bludotsnyellow@reddit
These answers are insightful. I thought it was a prompt to check because it was trying to imply that I'm broke and have almost nothing left
FetchThePenguins@reddit
So that you don't try to withdraw more cash than you actually have, thus accidentally opening an unauthorised overdraft and incurring fees. You might then try to sue the cash machine provider for giving you more money than it should have done.
TheShakyHandsMan@reddit
If I try to take out more cash than I have it says no.
Unauthorised overdrafts only really occur with standing orders/direct debits.
Pukit@reddit
They charge a small fee for every interaction with a bank. Some of the atms even suggest “keep this free by checking your balance first”.
EvilLee666@reddit
Is it because they get so many complaints from people going overdrawn and getting unauthorised overdraft charges?
BillWilberforce@reddit
The cash machine pro ider gets money for every service that they provide. Whether it's changing your PIN, taking money out or looking up your balance.
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