WSUS not delivering updates to a Windows 11 device upgraded via ISO
Posted by Severe_Equivalent114@reddit | sysadmin | View on Reddit | 7 comments
I’m having an issue where WSUS won’t deliver any updates to a specific Windows 11 device.
Here’s the situation:
- The device was originally Windows 10 and was upgraded to Windows 11 using an ISO
- WSUS reports that “No updates are needed”, so the client shows as compliant.
- However, when I build a fresh Windows 11 device, WSUS correctly detects missing updates and installs them.
- I’ve already tried WSUS reset, client re-registration, and resetting the SoftwareDistribution folder, but nothing changes.
- The problematic device still refuses to detect any needed updates.
Has anyone run into this issue where ISO-upgraded Windows 11 clients don’t receive updates from WSUS, while clean installs work normally? Any ideas on what else I should try would be appreciated.
zlatan77@reddit
Sometimes a reinstall fixes and saves time. Source: frustrated IT tech
cp07451@reddit
Try deleting the SusClientId for that computer in the registry and then restarting the service. Under HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate
sembee2@reddit
Did you try running Microsoft Update to see whether it detected anything - so going straight to MS. That is presuming the machine meets all thr requirements for the version of Win11 you installed.
Secret_Account07@reddit
I’ve this many times. My layman understanding is when upgraded using an iso windows maintains the old win10 servicing metadata.
Almost always component store corruption, in fact I’ve seen this happen even without an upgrade.
Try DISM command to scan/restore health.
If that doesn’t work there is a way to completely rebuild but it’s rather manual and can be a PITA.
I’d start with scan health and see what it says
Toumatron@reddit
Maybe run the PC Health Check App and check if the device is ready for Windows 11? It might show some form of compatibly issue which could cause Windows 11 to just stop updating.
I've seen comparable issues but we use SCCM to deploy our images. Some of those devices didn't upgrade from Windows 10 to 11 so we also did some in-place upgrades via an ISO back then. A few devices stopped getting updates shortly afterwards (we deployed them via Intune) and we got some feedback from that app (or the Update Assistant) that guided us.
Another thing we saw - when we switched from WSUS to Intune for updating - was old registry keys being stuck on the device. They kept pointing to the no longer existing server as well as keys that just prevented devices from updating at all.
HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate
and
HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate\AU
Satanich@reddit
Do the usual clean ups for windows update issues, software distribution, cat2folder ecc then try again
Ecchigo123@reddit
Is there any Software Management running that takes over the WSUS config? If not - then reinstall the device with Win 11.