Hi Redditors! Unsure of where to post this, so feel free to direct me elsewhere!

My dad purchased a new Ford F-150 in January of 2024. Currently, the truck has 10,614 miles on it. On February 14th, 2026, the truck failed to start up, so we called out local Ford dealership who advised us to reach out to a specific towing company, and have it delivered to the dealership we bought it from. On February 16th, a couple of days later, we called the dealership to ask what the status of the car was. They let us know that they have yet to touch the car and that they would be unable to do so for a while, to which we asked if we could receive a courtesy car in the meantime. They said that they did not have one to offer. We waited another week before calling again, this time, they said that the car was not registered in their system and that my dad had to come in and sign a document to be able to work on the vehicle. This was frustrating considering my dad had visited the dealership the day the towing truck took the vehicle, and nothing had been mentioned then, nor over the phone when he called on the 16th. Nonetheless, he signed the document and patiently waited. When prompted again, different employees would give contradicting information. Some would say it was being worked on while others said nothing had been done. After looking at the dealership's reviews, 2/5 stars with many negative reviews, it was made clear that we could not push this dealership to help us, which prompted my father to contact the Better Business Bureau. There, Ford uploaded documents that showed us what was wrong with the truck: the battery was damaged, electrical issues were found, problems with the 4x4, front electrical windows, and turning the steering wheel, the headlights and turning signal lights didn't work on the right side, and the motor hook signaled that it was open when it was closed. That's a lot! My dad takes good care of his vehicle, and nothing would've pushed it to cause all this! My parents believe that some of the damage must be from the technicians at the dealership messing around inside and possibly damaging the vehicle even more. They simply do not trust the dealership and believe the employees to be incompetent. Sadly, the claim was denied and now we're back at square one. It's April, almost May now, and nothing has been done to get the car fixed. On top of that, he's still paying the car note and insurance while struggling to get to and from work or do his daily activities. He no longer wants the truck and instead wants his money back and reimbursement for the money spent on insurance and the car note while the car was in the shop. 

We don't know what to do, can anyone give some advice, ideas, or guidance?