We booked and paid a 4 nights Atrium Heathrow airport hotel on 27 March 2026. We got the receipt confirmation letter stamped and signed with my credit card being charged on the same day.
We finally reached Atrium Heathrow hotel tired and lost in London due to railway strike. When we shown the hotel manager the confirmation receipt, he said that Agoda didn't pay them the money and thus they cancelled my room.
Lost, tired and dragging our luggage for 4 hours in London, the hotel had no feeling for us at all.
Luckily I managed to quickly book another hotel through Google.
Many Agoda reviews stated the same problem and it was all true booking through Agoda.
NEVER ever book through Agoda or you will end up in our suffering.
Now we have to wait at their mercy to return our money.