I made a Teams group, where I want users to be able to share files and chat, but I also want them to be able to email the group.

But in Outlook, the place where Teams group emails gets relegated is so obscure, and it feels like it adds to the user workload for remembering to check for emails, in a non-intuitive way.

My users are already used to checking for new email in their main email box and in shared email boxes. But now they have to also check the inconsistently organized "Groups" folder in their main account mailbox?

As an IT admin, I understand why Teams group emails are slightly different from shared mailboxes, but why does that difference need to be communicated to the user in such a drastically different UI organization? They don't understand why some shared mailboxes appear in "Groups" under their username, but all the others appear as separate mailboxes - and frankly neither do I understand that UI design choice.

Even more frustratingly, there doesn't seem to be a default notification that you've received an email in one of your groups: I can't even see a message count from the main "homepage" in New Outlook.

In MacOS under New Outlook, I can only see that I've received new messages if I expand the "Groups" subfolder. But it's worse in Windows. At least on macOS, expanding the "Groups" subfolder is relatively easy and I can access the group emails directly from the "homepage" (but it's still a non-intuitive process compared to shared mailboxes).

But in Windows under New Outlook it instead shows a "Go to Groups" link, which takes me away from the normal Outlook "homepage", and which then doesn't seem to have a "back button" to return me to the normal homepage (I end up clicking the mail category on the left navigation pane to return to the "homepage"). Not only is this more clunky and unintuitive: it means I can't interact with group emails while also interacting with the rest of my corporate mailbox. I can only look at group emails in isolation.

Is there a better way to handle this?