Can supplier reject my return due to superficial wear and tear scuffs ?

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TrueArmchairAthlete@reddit

Not answering the question but rather addressing the issue: try another branch ?

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NudePotato@reddit (OP)

It’s surpassed the 30 days- it was a rejected return so unfortunately my hands are tied and I’m going through complaints route

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There's nothing to complain about, you are being entitled and unrealistic in your expectations. How on earth you think its acceptable for you to use an item for 2 weeks decide its not for you then return it for a full refund is the real question here. What do you expect the business owner to do with the item now? They can't sell it as new because you have used it, they'd maybe be able to sell as used, at a reduced price. So along with the wholesale price, the postage and man hours dealing with you using their stock like a rental service they'll be out of pocket. Grow up and just accept you are out of line here, and research what you need better next time before buying something.

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GreenBeret4Breakfast@reddit

So you’ve bought it, used it for two weeks, damaged it (albeit superficial it can’t be sold as new anymore) decided you dont like it (not that it’s faulty/sold incorrectly) and want to return it?

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jetjitters@reddit

nope, the whole being able to open up a box of a product and still he able to return it within 30 days is an American thing. You could try see if the seller will compromise with letting you return it minus a restocking fee to account for the fact they have to sell it as open box now

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Amazing_Target8423@reddit

And then what are they going to do with it? They can't sell it as new because you've used it. It's now a used product.

Turn things around - if you bought it as brand new and it arrived with those marks on it because someone else has used it for 2 weeks, you wouldn't be happy.

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SuPruLu@reddit

And inspection as if in a shop means standing there and running your eyes over it and maybe picking it up but not any actual use on or off the store premises.

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Firm-Astronaut@reddit

It’s not a try before you buy service?

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DigitalStefan@reddit

You’re not entirely correct. You would be entitled to a refund if you had not opened the packaging. The “inspect the goods as if you were in a shop” does not extend to opening the packaging and using the item.

Yes I know you probably can get hands-on in a shop, but the actual product you buy is in its box and you would have been hands-on with a display model.

So, statutory rights aren’t part of this. You’re now up against the retailer’s own returns policy. If their policy is fairly permissive I.e “if you do not like the product for any reason you can return for full refund within x days”, you can cite that to them.

If what you are doing is outside of their policy, you may still plead your case, but they are not bound to help you.

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