Did I just get scammed?
Posted by dmllbit@reddit | AskUK | View on Reddit | 95 comments
Had British Gas out to replace the gas meter as the battery had died and it hadn’t been sending readings for the last few months.
As he was doing the final checks post replacing the meter, he asked if I had ever smelled gas. I said that there was this one spot in the house where I smelled gas every few weeks or so, but it had been checked in the past and we were told it was all fine. But because I kept smelling it, I’d bought a gas alarm and placed it there and it randomly went off three weeks ago, but I couldn’t smell gas in that instance, and when I unplugged it and plugged it back in, it stopped.
He then said he needed to investigate it since I’d reported an issue. He spent a while testing, and couldn’t find anything, so said he needed to cap the gas and get another engineer to come look at it.
He goes outside to call the British Gas Home Services team and says he’s going to ask them to waive the call out fee. He comes back in, says they wouldn’t waive the fee and they were going to charge a ridiculous amount of money so he called some other local companies and had a recommendation for me of a company that charges by the 1/2 hour (£118 p/ 30 mins excl VAT), and that they could come out and certify it as safe where he couldn’t.
Was a bit annoyed but figured I didn’t have a choice as he said he’d had to legally cap the gap off at that stage. The new company come out and it takes them 90 mins to confirm there is no leak and turn the gas back on, which totals £424 in the end.
I’m starting to feel uneasy about the interaction. Was he just doing his due diligence once I’d told him there was a potential problem, or was he in cahoots with the other company to drum up business for them? It just seems weird that he would recommend a different company that would end up being so expensive.
Rough-Sprinkles2343@reddit
Definitely dodgy. There’s due processes for things like this. Ask BG if they have any links with this company. If they don’t and I doubt it, he’s likely got his mates to come in and get some cash.
In that case, he needs reporting. Obviously it’s gross misconduct
silverfish477@reddit
Hope you never do jury duty.
Rough-Sprinkles2343@reddit
I don’t get it
BrOKCMate@reddit
They’re saying that you have decided the person is obviously guilty of gross misconduct, despite you offering no qualification as to your credentials on the topic, and then declaring this person is definitely dodgy and has obviously carried out gross misconduct. They’re saying that since you are quick to jump to conclusions with one side of the story, that you’d be terrible on a jury. Can’t say I disagree with them too much
Rough-Sprinkles2343@reddit
Oh right lol. This is Reddit why people talk things so seriously
BrOKCMate@reddit
Mate, you’ve suggested that this guy gets reported what are you talking about? You’re encouraging the OP to try and get this guy fired
Rough-Sprinkles2343@reddit
lol chill my guy. I said he should check with BG and if it’s bogus then yeah he should be fired wtf
Locksmithbloke@reddit
This is literally the process. You can smell gas, there's a drop showing there's a leak, they turn off the supply until leak is fixed or at least investigation is done. "gross misconduct"!? Literally the law says this has to be done. He'd loose his job if he didn't do what you're calling gross misconduct!
nikkijxd@reddit
It sounds quite shady.
He didnt have any reason to ask that, When i had my meter changed they didnt ask (they didn't even earth it so that cost me when I had my kitchen done!)
bannerman89@reddit
Meter engineer.
You're supposed to at every job. But people will always says yes. If a customer says yes, you are not allowed any drop. If it drops even - 0.01 you are supposed to cap. Half of engineers don't just to prevent customers getting themselves capped
nikkijxd@reddit
This is quite good to know!
Louis010@reddit
I’m a gas engineer, we have to ask if there’s any drop even if it’s within tolerance. If the customer says yes then we have to find it/arent allowed any drop.
Locksmithbloke@reddit
So... You think that the person who didn't do the full job for you is worth comparing to this situation? Because he didn't ask, they all shouldn't ask? And yet the earth bonding issue...
MDL1983@reddit
They asked it when I had my meters changed recently. It's probably something they've been trained to do now.
nikkijxd@reddit
Mine were done in 2023 so not long ago
MDL1983@reddit
Mine were done in the last 12 months. ✌️
Additional_Net4407@reddit
Absolutely nothing dodgy about it. 1mb drop with a smell of gas. The only dodgy thing is that the company that came out couldn’t trace the leak. New regs are coming out at the end of the year that you aren’t allowed a drop, even with no smell of gas. Prepare yourself for this situation again next time you need anything work on a gas appliance. Also…. If you smell gas again call 0800111999. Hopefully they can tell you where the leak is coming from but worst case scenario they save your life
Louis010@reddit
I’m a gas engineer, if there was a drop and you said you smelled gas he did the correct thing capping it off. I don’t know if you’re in London but otherwise those prices are absolutely ridiculous which is the main gripe with this I had.
jamescodesthings@reddit
Remember in future that "no" is the right answer.
DamnitGravity@reddit
Call British Gas and explain everything. Do you remember the guy's name? Write it down.
Tell them everything that happened. Have them spell out their policy in detail for you. Take notes. Note the name of the person you're talking to on the phone.
Even if the company he recommended was a nation wide company, that doesn't mean they didn't screw you.
Call the new company that came out and did the work. Get their policy, explain what happened, etc.
Keep escalating. Keep notes. Don't be rude, but be firm. If you have to call back several times, do it.
I've not worked for a gas company but I've worked for companies that charge call-out fees. They're very strict on ensuring the customer knows within £50 of how much it's going to cost before doing ANY work.
Yes, you know it was £112 p/30m, but you had no idea it would take 90 minutes to sort (which sounds sus to me).
Locksmithbloke@reddit
Don't do any of this, you'll look like a fool.
No_Doughnut3257@reddit
Why do people think that writing down the name of the person they are speaking to is some kind of secret weapon?
All calls are recorded and you can request the data if you really want to.
Aethion@reddit
Any drop at the meter you need to ask do you smell gas.
If the answer is yes off it goes until you find the gas leak.
That is literally in the gas regulations unfortunately, if you had answered no to I never smell gas and 1mb leak the old regs meant that was fine.
AveragelyBrilliant@reddit
We had a BG engineer come out and do a service and a thermocouple replacement on an old Glowworm balanced flue boiler. He said he thought it wasn’t safe and the gas valve was leaking. He then said he should condemn it and shut off the gas but if I wanted to, he could get a surveyor over to quote for a new modern boiler. I said my neighbour was a gas safe plumber, which he is and it was diagnosed a few weeks ago as being sound except for the thermocouple being a bit flaky. As soon as I mentioned the neighbour, he completely reversed his decision to shut off the gas and condemn the boiler. To get rid of him, we agreed to a surveyor but then rang up after he left to cancel the appointment.
Boiler lasted another year and a half and when we got the bathroom refurbished we got the boiler upgraded.
Haven’t dealt with BG since.
boomerangchampion@reddit
Possibly.
There's a National Gas Emergency Service which will come out and make it safe (checking and capping) for free. Repairs you have to pay for, but since you didn't need one you could have had the check for free. (0800 111999)
You can pay a company if you want to, but I assume a gas man would have known about the free service. It does seem strange that he wouldn't tell you about that or arrange it for you, and even stranger that he'd direct you to a different company rather the one he works for.
bourton-north@reddit
Although in my experience - twice - if the repair is simple like a hose or spur that needs terminating they will just do it there and then for free.
Liquidfoxx22@reddit
Yep, had that when a pipe was leaking in the garage, they replaced it on the spot for free.
CannonousCrash@reddit
This is not the answer, a qualified gas engineer was already on site and had almost done everything correctly. The only time the national gas emergency should be called in this situation is if the customer refused permission to make safe, which Op is well within her rights to do so.
GasEngineerNW@reddit
Takes 5 minutes to do a tightness test and that tells me if your gas is leaking or not. It either drops or it doesn't.
Add on top checking your appliances are burning safely and your flues are ok, because you say your alarm went off (You're confusing CO gas and natural gas, your alarm is for CO, there are no natural gas alarms but because mentioned, its checked) and we're still not at a hour. This would just be a standard call-out charge from me, £90
dmllbit@reddit (OP)
You and another commenter made me realise that I left something out of the story. They both said they a test which indicated there was a small gas leak, and it was only after that that they both spent so long trying to identify the source. When the BG engineer couldn’t, he capped the gas. When the other engineer couldn’t, he was ok to turn it back on. I’ve edited my post to reflect this as it definitely makes the interaction sound more legit.
GasEngineerNW@reddit
The first engineer shouldn't have touched anything if he tested it and there was a leak beforehand, I'm going to imagine he only tested after his own work in that case.
As for there actually being a leak that changes my original comment a bit but still, it really doesn't take long to isolate each different gas appliance and figure out if the leak is pipework side or appliance side. You can have a "permissible drop" on your gas which is basically an allowance for a small gas leak but this is only with appliances connected and no smell of gas, if the leak is on the pipework alone then it is unacceptable to leave it leaking. Also if you smell gas, this removes the permissible drop and there should be no drop at all.
Did any of them leave any paperwork or any readings printouts? I can try help decipher it if they did
If you're worried, you can ring 0800111999 you get through to Cadent and explain, they will send someone to check your gas FOC but if it is showing as leaking, they will cap you off again and tell you to get a gas engineer to check.
But honestly, for them to leave it, I imagine it is a really small leak and not something to be majorly worried about. Best thing to do is ask some friends/family for recommendations of a gas engineer you can trust and just explain the situation to him, ask him to come and check over things.
Where in your house do you normally smell gas when you smell it? Movement in hobs and things can cause tiny weeps on compression fittings and they're so easy to find when leaking. Boilers can leak only when in use etc. A decent engineer shouldn't take long to check everything and narrow things down. If it is on pipework then you would be looking at a new gas run or some major luck in being able to check every single fitting, this would be a much bigger job
dmllbit@reddit (OP)
This was the paperwork from the BG engineer. The second engineers paperwork just says “carried out investigations, no present gas leak, witnessed missing washer from meter. To,ts (? Not sure what that says?) no leak.
I’m not overly worried there is a gas leak, more that I’ve been scammed. It’s under the stairs where I can smell it, maybe once a month. It’s been tested before the instance today and was told it was fine. I only mentioned it to him today because he asked if I’d ever smelled gas in the house.
MrsValentine@reddit
You haven’t been scammed but it sounds like the first engineer might have been a bit shite.
He followed the correct process by asking you if you’d ever smelt gas in the property, and capping you off when you said yes and he identified that there was both a smell of gas and a gas escape somewhere on your system in a location he couldn’t identify.
British Gas refusing to come out and fix your mystery location leak is also standard if you don’t have an insurance policy with them. If the leak wasn’t somewhere obvious around the meter then it’s out of the meter fitter’s scope to fix. Imagine the gas pipe runs under your floorboards or inside the wall somewhere, British Gas isn’t going to start pulling up your flooring and bashing through your walls to locate the fault, repipe half your house in the process and then make good & redecorate for free. If you own your home then that level of work is your responsibility.
It also sounds like the first engineer went above and beyond for you by trying to help you find someone to reinstate your supply same day, instead of just basically wishing you good luck with your search and leaving the property after he’d capped you off.
HOWEVER. The fact that the second engineer reinstated your gas supply raises questions.
One potential is that they decided a 1mbar drop probably wasn’t going to injure you so they’ve decided to let you live with a gas leak. That would be illegal and negligent.
What I actually suspect has happened through is that the first engineer forgot to fit a washer in one of the unions when he was changing the meter and that was the source of the leak. I suspect this because you said in another comment that the second engineer confirmed there was a small gas escape aka leak, but then you state in this comment that the second engineer’s notes say there was a washer missing, and then confirms no ‘present’ leak. That makes it sounds like he fixed the leak by fitting the washer that the first engineer accidentally left out, and then retested, found no drop and so reinstated your supply and went on his merry way.
I can’t tell how much trouble the first engineer would get in if you called and complained. On the one hand, leaving a gas escape is taken extremely seriously and could be a sackable offence. On the other hand, he actually didn’t leave a gas escape at all because he capped you off. What he did do was make a mistake (if what I’ve theorised above did happen) that cost you a lot of money and massively inconvenienced you, so I don’t think you’d be out of bounds to contact BG and ask to be reimbursed.
GasEngineerNW@reddit
Is under the stairs also where the gas meter is? They do vent occasionally and you will sometimes smell it when you open the door.
I wouldn't say you've been properly scammed but you've definitely paid a lot of money for some basic work. Some of these companies stick ridiculous costs on for "emergencies".
If it's all true that the BG engineer sorted the other engineer to come out, I would honestly try to contact BG and let them know what's happened or make a formal complaint, say you felt pressured into it because of the BG engineer there and then and he arranged the other engineer, you're not sure if they're friends or not, you're now £420 shorter for absolutely 0 difference. The fact that the 2nd companies paperwork says "missing washer from meter" (after BG has just been to replace the meter...?) I am certain they will put you right if you make a fuss over this. A gas engineer missing a washing on a brand new meter... These meters will leak if there is no washer.
Please keep me updated how this goes and please don't let it go
TordekB@reddit
Missing washer after replacing a gas meter? Someone’s getting sacked!
bannerman89@reddit
RIDDOR
CannonousCrash@reddit
Missing washer from a meter thats just been installed is a concern here. Definitely grounds to get your money back.
Lunderscoreiam@reddit
If there is a drop on the routine tightness test that he would have had to do due to exchanging of the meter. With a drop in pressure he has to ask if you have been smelling gas. As with a occupier reporting they have smelt gas there is No tolerance allowed on his tightness test. Ie it has to hold at 20mb for 2 minutes no movement. This is all legit I don’t believe you have been scammed. Just strange how the next engineer said there isn’t a leak when there is a drop on pressure test.
pinkdaisylemon@reddit
We have British gas homecare. It would be just a £60 excess charge that's all you would have paid.
Leader_Bee@reddit
I thought gas leaks were free repairs but i guess i'm wrong.
XxB3rTxX@reddit
I believe gas leaks before the meter are responsibility of the provider. Whereas leaks after the meter are the property owners responsibility.
Since they capped the gas off at the meter the leak is expected to be on the owners property and therefore their responsibility.
I doubt OP has been scammed, I think the gas engineer was trying to get them a better deal.
I would be concerned, though, if you have smelt gas and even your detector has detected gas.
Not a gas engineer.
paper_zoe@reddit
Yes, I think you're right. I had a leak after I moved into a new house and the engineer was saying that he hoped it was before the meter because if it was after, I'd have to pay. Luckily it was before and it was free.
donalmacc@reddit
If you have leaking gas your provider will come out within 3 hours and investigate. They’ll shut off the gas’s and make safe but if its after the meter you have to get a gas safe engineer out to fix it
dmllbit@reddit (OP)
Only outside the property, not inside.
CannonousCrash@reddit
If you smelled gas outside, you need to report to this to 0800111999, a gas safe registered engineer would not have carried out the necessary checks to prove theres no escape.
daveyboi80@reddit
Incorrect, the gas transporter (possibly Southern Gas Networks, depending on your area) are responsible for the incoming gas service pipe right up to and including the emergency handle (ECV Emergency Control Valve) which is next to the meter.
The supplier is responsible for the meter, pressure regulator and outlet pipework to a reasonable length
Anything after that, including appliances, is the homeowner's responsibility
sihasihasi@reddit
The gas emergency service will attend (usually same - day) for free, and confirm (or not) a leak.
Any repair will cost, and have to be done by someone else, but the initial assessment should cost nothing.
We had some muppet do a "gas survey" for prospective buyers of the in-laws house, who turned off the gas saying there was a leak. Got an emergency engineer out within a few hours who confirmed it was bollocks, and turned the gas back on.
MelibuBerbie@reddit
I had a gas leak a few years ago, in my house and they came out and repaired it for free.
daniscross@reddit
I have had three gas leaks (the joys of owning a shit house) in the past couple of years, and they've never repaired it there and then. They do a pressure test, tell you where the leak is, then cap the supply. But given them their dues, they always attend within 45 minutes regardless of the time of day.
Fortunately, I have home emergency cover through my bank account, so all leaks were dealt with for free later on.
Leader_Bee@reddit
Nice to know. I own my own property but never had to deal with this myself.
Firm-Wear2736@reddit
I mean whole of british gas is a scam being honest. Don't suppose that other engineer was along the lines of dyno, they're money grabbing assholes and all. I'd just switch if you can, they caused countless years of hassle, money and are just downright incompetent.
midnight_shopper@reddit
That is definitely a frustrating situation, but it sounds more like a "cover your back" protocol than a coordinated scam. In the UK, once a Gas Safe engineer hears the words "I smell gas" or sees a drop during a tightness test, they are legally bound to cap the supply for safety until a leak is either fixed or ruled out. While the recommendation for a high-priced national firm feels a bit sketchy, it’s often a lazy way for them to hand off a liability they aren't equipped to solve on a standard meter-swap appointment. He likely wanted to avoid the paperwork of leaving you without gas, but instead of "doing you a favor," he just pointed you toward the most expensive path to getting that safety certificate. It’s an expensive lesson in "don't mention the smell to the meter guy," but at least you have the peace of mind that your house is officially leak-free now.
Remarkable-Budget239@reddit
Gas engineer. If he replaced the meter he would have done a tightness test on the meter. If there was a permissible drop (can vary depending on meter but for a E6 it’s 8 mbar over 2 minutes) but you said you had smelt gas he did the right thing.
The rest of it does sound a bit dodgy if I’m honest.
latrappe@reddit
A BG meter engineer isn't going to be pissing about like that unless he's a contractor or an idiot. There are really simple processes to follow here and I'm pretty sure none of those are "phone random company as my own company are charging a call out fee". The van and mobile device of this engineer will be tracked all day so a quick call to BG will confirm.
paunnn@reddit
It's free call if you can smell gas. Cadent will come out and check for free. That number is on the meter as well. 0800111999
iBungatz@reddit
As soon as you said you could smell gas, it was isolate and make safe time, regardless of the amount the gas fitting was leaking.
Permissable drop would have been applied if there was no smell of gas or reports of gas smells.
Meter monkey was doing his job correctly, engineer was also doing his job correctly, should have been forward with his pricing though.
Roryt111@reddit
Hi, I work for British Gas, could you please PM me, I can provide you with my work email and forward this on internally as a complaint for you. Thanks.
MeasurementFew4314@reddit
Others have touched on the correct process. Your meter installer has to test your installation after he's done. He is only responsible for the meter but has to ensure there isn't a leak on your pipework.
If he finds a leak on your pipework he will notify you , cap the installation and leave you to find a gas engineer to repair the issue.
If you tell him you've smelled gas in the property the tightness test must show zero leak. If there is no smell of gas you are allowed a small leak so long as it's an existing leak and within a certain tolerance.
Imo opinion the 2nd engineer should not have turned the gas back on if you are adamant you have smelled gas within the property but may have taken a less stringent approach since a reported smell of gas can often be someone overreacting to any odd smell within the house. The 1mb leak is pretty small and unlikely to be causing a smell within the house so the may have afforded you the benefit of the doubt to get your gas back on , especially if their gas sniffing equipment couldn't find anything.
When you say you bought a gas detector what to you mean? A CO detector is the most common safety device people buy but this won't detect a gas leak ,it only fumes escaping from the boiler. Natural gas or methane alarms are less common in a domestic setting.
claretkoe@reddit
Maybe he should have left you with a potential gas leak? Course it's not a scam
getreviewsy@reddit
Also pretty sure dead battery does not require meter removal
toolah1511@reddit
Incorrect I am afraid. Current practices are to exchange the meter for a new one. Battery swaps may come in the future. Source - been in metering for 10 yrs + (fitter then manager).
Reynolds2207@reddit
I had a similar interaction with Octopus. Came to fit new meters and the engineer cracked the elbow on the gas line. Capped the gas off. I called Cadent and explained the issue. They came out and made it completely safe and reinstated the gas. Didn’t cost me a penny.
Admirable-Rip-3072@reddit
I’m a meter fitter and after seeing that you had a 1mb drop and you said you smell gas, he did in fact Do the correct thing to cap your gas off, personally I don’t recommend any engineers but that’s abit irrelevant as he’s done his job correct anyway.
Simplesim73@reddit
When I had my meters changed the functionality was confirmed before the change. I can understand if at that point the drop and smell were present to raise it but afterwards?
dmllbit@reddit (OP)
!answer
dmllbit@reddit (OP)
Ok thank you for confirming.
NikkerFebu25@reddit
Ask them for an invoice.
Twogirlsandapug@reddit
Ring national gas emergancy, they send out Cadent, checked for free when wife thought she had drilled through a gas pipe in the kitchen. Turns out she hadn't.
Tall_Relief_9914@reddit
The only thing he has done wrong is find someone for you to call, he should really have just left.
He’s in a corner with the gas unfortunately because you said you could smell gas. There was absolutely nothing he could do but cap it.
Informal-Composer226@reddit
I’d be PISSED
OGordo85@reddit
I had an issue of smelling gas recently.
Rang emergency number. They came out tested for leaks and then capped off.
Now he said that when they change the meter (which I had done in 2022) they would have done a pressure test. If there was any sign of a drop with acceptable limits they ask the question
"Have you ever smelt gas?"
If you answer yes they have a duty to cap the gas off wholile an investigation takes place. Typically done by someone you organise.
Although it might be dodgy them organizing the company to come fix it the rest of your situation seems to fit the information I was told.
Tim_UK1@reddit
Total scam I’m afraid. If he couldn’t find any gas or issue, he had no right to cap it off.
Admirable-Rip-3072@reddit
If a person smells gas and they is any leak, the meter has to be capped off
Tim_UK1@reddit
The gas chap had checked it and confirmed no issue, hence no need to put a cap on it…
Admirable-Rip-3072@reddit
No bro she had a 1mb drop and said she smelt gas, we Have to cap customers off. Are you gas safe?
_Hoping_For_Better_@reddit
I'm seeing in the replies talk of a 1mb drop, but not from OP. In the post they write
>He spent a while testing, and couldn’t find anything, so said he needed to cap the gas and get another engineer to come look at it.
If OP has written in the replies somewhere that there was an drop they should edit the sentence above in the original post, as it is, it sounds like the guy was wrong when he wasn't.
ukbot-nicolabot@reddit
OP marked this as the best answer, given by /u/Admirable-Rip-3072.
^(What is this?)
T_raltixx@reddit
British Gas are by far the worst company I have ever had the misfortune to deal with. I had to fight so hard to expose their corrupt robbing ways. Took me over s year but I won in the end. Keep a record of everything. All communications and regularly photograph your meters with dates.
UnacceptableUse@reddit
I had a meter replacement end with them capping off due to it failing the pressure test. He said that the person who last did gas work should (must?) come back and fix it and they weren't able to do anything further. The previous person came back and fixed it with no payment. Yours sounds like suspicious circumstances
JavidUK@reddit
Been like this since 2008. We've been boiled like a frogs is water, most people don't notice it.
You noticed. Next time be careful who you speak to and what you say. It will cost you a fortune to solve problems that don't exist.
TheSecretIsMarmite@reddit
I would bet a fiver that BG have a revenue protection unit that would be all over this like a rash.
Barbora1519@reddit
The guy could have just done a gas safety pressure test . This is done at the gas meter , no need to go inside or cap anything . If the pressure test fails , then you have to turn off the gas .
DuskAngelX@reddit
Probably not a scam once a leak is flagged, they must isolate it and refer you to a certified engineer.
Sea-Still5427@reddit
Report it to British Gas and if no joy escalate to Ofgem. I can't believe BG would be happy with their engineers passing on what should be their business to a mate, and ast time I smelt gas they came and and fitted a new stop lever (if that's the word) for free.
whodunnit20@reddit
What I would have done as soon as he started talking about capping your gas, the fact he talked nonsense about British Gas, then he calls independent gas engineers, is call British Gas. The man at your home should have had I.D with a number, if you called British Gas you could have checked if he was a real BG engineer. I wouldn’t have let him into my house. You must have had an email, text or phone call that told you, you were having a new meter.
dmllbit@reddit (OP)
He was BG. I was the one who initiated the appointment as the meter screen was blank and hadn’t been sending readings for over 6 months. I’ve no reason to think he wasn’t BG given I’d made the appt with them.
plasticmanifold@reddit
It isn’t dodgy at all. When you carry out a “tightness test” which are the final checks you describe there is a tolerance for small gas leaks with the caveat that there is no smell of gas. It’s likely you have a small gas leak but the smell of gas you reported means the tolerance allowed is not applied and therefore the tightness test was failed.
dmllbit@reddit (OP)
You’ve just made me realise I left that out of the story. Both the BG engineer and the second engineer did some kind of test and both said it indicated a small gas leak. Neither were able to find the source, hence why the second engineer was ok to turn the gas back on.
T0mmyVerceti@reddit
Sounds bit scummy how quick he got his mates out...
Is there a step by step process?
If the gas leak in the house, you can chose any company of your choice.
Lewis19962010@reddit
Does sound like there is a leak somewhere if your alarm had gone off a few times in that area. It may be if the pipe is in a place where it fluctuates in temp quite a bit that when it's warmer the expansion is sealing a pinhole leak and when it is colder the pipe contracts.
Or 1 of the joints has failed and gas is intermittently passing through to set off the alarm
Sirlacker@reddit
I mean, by all accounts this sounds like a huge scam. Sounds like the Engineer just got his mate to come round so they could both make some cash on the side for nothing.
But if you want a legit answer, ring British Gas. Give them your details, the time the engineer showed up, recount the story. They should be able to pinpoint the engineer in question.
Tacklestiffener@reddit
and confirm whether he ever call Home Services.
BlackberryNice1270@reddit
You need to report that to BG, it sounds dodgy AF.
Deliberate_Android@reddit
Wonder if the “Ridiculous amount of money” would have been less than £424. Definitely feels like his way of recommending a buddy.
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