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Good. American Airlines should be far more focused on improving its subpar product and poor customer service before thinking about mergers with other airlines.
Bad bets. Previous decades, too much focus on cutting costs, gaining a reputation for a mediocre experience and unreliability. This decade, going all-in on “markets it could win” like the Sun Belt, forgoing corporate and credit card revenue in New York and Chicago. Retiring planes during COVID for fleet simplicity, resulting in tons of debt for new planes and less network flexibility (Delta and United use those old, paid-off planes for pathfinding). Negative perception due to a shitty soft product, grouchy staff, and the IFE-less Oasis interiors. No revenue to invest into operational resilience. They’re on the right track and their international hard product is probably actually better than Delta’s, but the brand damage has been done
I'm a pilot, at a major, but not at American. I literally didn't even apply to American because of how rude their hate agents are. I've jumpseated on them a handful of times and the gate agents are the rudest in the industry.
Ain't just me.
Look at this thread link at the bottom for other's experiences.
Back when there was a jumpseat hotline and a way to list online, I've been on hold for 45 minutes since the online system was down and the gate agent refused to list me manually even though there were 30 seats open. The captain finally had to tell her they were not leaving without me. She threw a hissy fit and listed me. There was absolutely no sympathy that I was doing everything right, but the online system was down.
Another time phx-lax a gaggle of 5 pilots were bouncing from gate to gate trying to get to lax. Each flight full. Finally went to one gate with another pilot and they had 7 empty seats. We were listed and gate agent refused to process us even though it was 20 minutes to departure. She kept saying, "nope, not doing it". She shut the door at 15 prior with a girl who was crying hysterically who really needed to get to LA for some reason, the actor who played mini me in his wheelchair, and the other pilot and I. We all just stood around and looked at each other and shrugged and walked away.
I've had it when I was captain of an American eagle flight where it was a quick turn and we just got on the plane and I could hear the gate agent in lax who always yells at everyone haranging my flight attendants asking if they were ready to board and they had not even done the safety checks. She kept harassing them and telling them the delay would be on them, etc. I finally went back and asked what was going on and she said he FAs weren't ready. I asked the FAs if the gate agent was delaying them doing their checks. They said yes. So I asked the gate agent if she was done and she shot daggers through me.
Another time, I went to the top of the jet bridge at 20 prior and there was a fa there and I asked if she was trying to get on. She told me they wouldn't check her in. I told the gate agents we're not leaving until she's on.
https://www.airlinepilotforums.com/republic-airways/133989-aa-non-rev-7.html?styleid=6
As an airline employee, Frontier and Spirit have treated me great. AA treats employees and other airline employees very poorly. Even as a paying passenger with aa, I checked in at the gate while still in uniform from my previous flight and asked if there was any chance I could swap out of a middle seat. The gate agent looked at me and told me I should be lucky I'm getting in this flight and shouldn't be complaining. I said I have a paid ticket. Didn't even acknowledge, but did move me out of the seat.
Sure we all have examples. I’m not sure I’d crown AA as having the rudest gate agents after working at NK and riding on plenty of Frontier flights. Those gate agents treated pilots fine, but the amount of times I was within earshot and heard the nasty comments right in front of paying customers was alarming. Zero regard for anyone and every passenger was an inconvenience. We’ve all got bad apples, and I’ve seen a few instances, but not nearly the amount on American as some of the other carriers I’ve mentioned.
Sure, I'm giving you my experience. Next time you're in the terminal, ask 5 non aa pilots who the rudest gate agents are and I bet you get aa 4/5 times.
Which is what the question was. Why was AA well liked in the 90s and early 2000s? Parker became CEO of HP(somewhat forcibly) and then merged with US and ultimately made untennable promises to the flight attendant union to get the votes necessary to push the merger. The promises made to the FAs for those votes were very similar to those made in the HP/US merger, and former employees warned them that it would end up poorly for them. There were some very dubious connections between the AAL FA union heads and Parker, but ultimately Parker got the votes and AAL became AMR. The whole ordeal was well documented on flyertalk and other forums.
Doug Parker, and many broken promises to the various unions. Despite having a known history of the same behavior during his tenure at HP/US. He's the worst thing to happen to American and commercial aviation as a whole since 9/11.
I never get the hate about AA. When ever crap goes wrong mechanical/weather I always get emails support about them rebooking me.
It’s aviation shit happens. Usually horror stories are “I booked through (insert travel company) and AA won’t help me” well AA doesn’t have your money. Expedia does. Call them
That’s why I switched from UA to AA as ORD-based. The UA CO merger was MISSSSERABLE as customer.
AA is just so much less drama.
I have noticed their product is getting less competitive, lately though.
Yea I live near an American hub airport and have never had a bad experience. I only fly a couple times a year so maybe it’s just good luck, but my experience with all of the big three have been pretty standard.
Yes, then Doug Parker and the board told him he wasn't going to be CEO anytime soon. It's unclear if that was because Doug had no intention of retiring or if Robert Isom was the chosen heir. Scott's family still lives in DFW, they never moved to Chicago.
That whole rumor made no sense… it was as if United was like let’s say something insane so when we wanna buy JetBlue the regulators will be like “oh well that’s more reasonable than American so sure!”
Agreed. that would be absolutely Chaotic.
Chicago O'Hare is already one of the most anxiety inducing airports in the World, but to have practically all controlled by one gigantic Frankenstein of an airline would probably cause gigantic amounts of anxiety with their stockholders and potential passengers.
Yes, but it probably not fix their incompetence issues that have been plaguing that airline long before Scott Kirby and his cronies suggested that they form this Frankenstein of an airline.
“I understand that, without my agreement, United Airlines have put out a press release late this afternoon that I am merging with them next year. This is wrong and I have not signed a contract with United Airlines for 2026. I will not be flying for United Airlines next year.”
I mean, priming the pump to get a JetBlue acquisition approved while making some high up folks at AA spend the day figuring out if UA could conceivably mount a hostile takeover attempt sounds like two birds with one stone in Kirby’s view.
“American Airlines is focused on the number of delays out of DFW at the moment”
I don’t think I’ve ever had an on time flight out of DFW to be honest lol
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