To balance or not and if so instructions

Posted by Vykingwulf@reddit | ebikes | View on Reddit | 6 comments

My son and I just got new Aventon bikes, I got the Lvl 4 rec and he got the Lvl 4 adv. The manuals talk about balancing but the instructions were not as direct as I needed. For instance it made it sound like you’re supposed to drain down to 20% in a day which is near impossible for me when I will only be riding roughly 2-4 miles a day (ps I am disabled so can’t do more than that). Anyway so I called Aventon tech support and was told not to balance either lvl 4. The techs actual words were “the new bikes have in lack for a better term a smart battery that learns and don’t need balancing”. He also said they have a few in their office and they were told to never balance them and to never give customers advice to balance them. I then asked him why then does the manuals talk about it to which he said “It’s just standard information that they put in all their manuals from the older models to the newer ones” and then again he emphasized not to balance either lvl 4.

Now I’m way confused should I listen to the tech or should I balance anyway and how do I do it when I will probably only be using about 15-20% of the battery a week?