We invested in automation… so why does it still feel like manual work?

Posted by Such_Rhubarb8095@reddit | sysadmin | View on Reddit | 89 comments

We're running IT for around 800 users and over the last 12–14 months we made a big push toward automation, we built onboarding workflows (account creation, permissions, device setup), set up patching schedules across departments, and added alerting rules for most critical systems.

On paper, everything is “automated.” In reality, it still feels like we're doing everything manually, just with extra steps.

Examples: Onboarding workflows fail halfway if one field is off so someone has to step in and finish manually, patch jobs complete but leave a percentage of devices in a weird state, manual cleanup again and alerts trigger but don't connect to any action tech has to interpret, investigate, then create a ticket.

So now instead of just doing tasks, we're constantly checking if automation worked… and fixing it when it didn't. My team literally has a morning routine where they go through “what broke overnight.”

It's frustrating because we invested time to reduce workload, but it feels like we just shifted the work into monitoring and maintenance.