How do you remotely support on-prem deployments?

Posted by Durovilla@reddit | sysadmin | View on Reddit | 53 comments

Been asked by a few customers for on-prem deployments, and I'm pulling my hair trying to figure out how to best handle remote support.

When something breaks, what are you supposed to do? SSH in? VPN? Pretty new to this stuff, so I would really appreciate some ideas or pointers!