RustDesk appears to be down

[-]

bbmaster123@reddit

lemme vent for a sec here

NO WONDER I couldn't connect to and help my cousin 2 days ago, ffs

I was alerted to this just now when my other cousin (who is more tech savvy than the first cousin) tried to connect to his pc from his android and got the connection blocked message.

I don't mind setting up an account or my own relay FOR MYSELF but this is not a 1 step solution anymore. Now I have to tell someone to create an account? Now I need to have that person involved in the process? oh yea right like they're even going to know what an IP address even IS.

And now I can't see the discussion on github since it was deleted? https://github.com/rustdesk/rustdesk/discussions/14796

with all due respect RustDesk team, I switched from Teamviewer to rustdesk for a free, easy and quick way to help my friends and family from whichever pc I am currently using. IMO, the security of my connection is MY prerogative, unless I just don't get it somehow. I'm not saying I'm entitled to a free service just because, however I believe I should be able to connect with a standard ID and PW as before, and if I want I can add additional security at my whim and discretion.

why, is the public server getting botted/attacked? Can we get a little more info or a statement of some kind? Was there one and I missed it?

honestly considering looking at alternatives now as I don't think I'll be able to get my server pc back up and running for a bit...possibly a month or 2 depending

if my line of thinking needs any correction, please go ahead, I am upset, but am still open to what you might have to say

[-]

Teeecom@reddit

were pretty much cooked. have to self host now

[-]

Senderanonym@reddit

Anyone else getting this today?

The connection is not allowed.

To help prevent scamming and potential botnet attacks, this public server currently requires users to log in before connecting.

To

Starting on 2026-04-27, the controlled device will also be required to log in, and both sides must be logged in as the same user.

Please log in first and try again.

Login guide:

https://github.com/rustdesk/rustdesk/discussions/14796

RustDesk is designed as a self-hosted solution. This public server is provided for demo and testing purposes only — please do not use it for production or sensitive work.

[-]

Leading_Effective_89@reddit

yes, and it's impossible for me to reconfigure remote computer - and when I do I'm switching to Anydesk. Rustdesk gave no warnings so people could prepare, and has become unuseable.

[-]

fanatic26@reddit

The first thing I did when I built out RustDesk was spin up a VM to manage it myself. 2+ years without a hiccup

[-]

queenelizabeth_02@reddit

Hey guys can anyone help me.

I know the servers were down today, but now it shows as ready to connect. When I try to connect, I get “connection error: the connection is not allowed. Please click the link below to confirm you’re not a robot (link). If it does not work, check the following (link).”

I’ve verified successfully and it says “you can now return RustDesk client and retry your connection” but then when I go back on to connect it sends me back through the same verification loop. I’m using Safari, but I also tried with Chrome. I’ve read the discussion comments from the second link, and I do not have a VPN on either device.

I’m not THAT tech-savvy so any insights on how to fix this would be greatly appreciated. I’ve tried quitting the program, reset both devices too. PLEASE HELP or lmk if you’re also dealing with a similar issue so I know I’m not alone.

[-]

indochris609@reddit (OP)

Maybe try uninstalling it and installing it again on the host machine? My guess is it still glitchy from the previous issue though and time probably resolved it.

[-]

shameful_intensity@reddit

"Please click on the link below to confirm you’re not a robot:"
*clicks link*
"Hmmm… can't reach this page"

[-]

canadian_guy801@reddit

"Please click on the link below to confirm you’re not a robot:"
*clicks link*
"Hmmm… can't reach this page"

[-]

canadian_guy801@reddit

I love that this still isn't working

[-]

voron0x@reddit

I guess it's time to host myself

[-]

bbqwatermelon@reddit

I felt the heavy sigh with this one

[-]

No-Dependent2324@reddit

Are you guys on the East Coast, same issue for me, im in NYC, its been down since 8am

[-]

Snoo-96652@reddit

It' been down at least an hour here in the Bronx

[-]

No-Dependent2324@reddit

It's up

[-]

Snoo-96652@reddit

That's good. Although I literally just finished setting up a relay server so I could remote into my other boxes. I'd been meaning to since the last time there was an outage.

[-]

Beneficial_Income_16@reddit

it try to connect to the server

[-]

No-Dependent2324@reddit

Rustdesk is up

[-]

ITBadBoy@reddit

That's why I host my own relay server

[-]

Imaginary-Toe9157@reddit

Yep, I think it's like $8/mo for a digital ocean droplet with backup. Plus it's more secure!

[-]

ITBadBoy@reddit

Mine has run for... 5 years now. No outages, except for of course my own server maintenance.
The security is a bonus. no brainer for me; The added setup to provision clients is minor

[-]

yc47yc47@reddit

seems back to normal.

[-]

Hairy-Ad5594@reddit

yes me too. It's working now,

[-]

robseplex@reddit

It's down. Nearly formatted a VM thinking it was corrupted.

[-]

indochris609@reddit (OP)

I was already ripping cables out lol

[-]

robseplex@reddit

It's still down, right?

[-]

indochris609@reddit (OP)

It is for me yes.

[-]

nyichiban1@reddit

https://rustdesk.github.io/uptime/

shows up but I'm pretty sure it's down.

[-]

indochris609@reddit (OP)

Looks like they finally acknowledged it about 45 minutes ago.

[-]

TAL_047@reddit

Ironically, also a good way to find out that their own monitor doesnt work lol

[-]

SeaweedOther453@reddit

Here in Germany it seems to be back up and running and working as usually.

[-]

Far_Persimmon_4633@reddit

Any idea of how long this will be down??

[-]

Mother-Effective-816@reddit

mine also down, from South Africa

[-]

xBlackZero@reddit

Question, with Tailscale do I still depend on RustDesk network?

[-]

Practical-Knee-2488@reddit

I guess no. RustDesk can connect directly through the Tailscale IP

[-]

Leadership_Exciting@reddit

Ugh same , i wish i have Oracle or AWS account to set my own server on free tier

[-]

tequila_triceps@reddit

down for me too

any subsitute method for this

I need to a connect on the same local network

[-]

minimum_thought_8976@reddit

Just figured this out. Go to Security > Enable direct IP access. Just use that default port 21118 (you have to enter it in and apply.)

Do this for both computers I think.

Then on the receiving computer you need to get your ip address (google it). Then, instead of the ID rust gives you, enter that IP address to connect and press connect. Still need to enter a password but then you are connected.

Probably much fater this way glad I found this.

I'll look into setting this up for when I'm away from home too, I guess that is not too difficult either but I think I'll have to access router settings.

[-]

polite_alpha@reddit

on the same network you can just type in the ip adress in the rustdesk connection window.

[-]

shanshimbo@reddit

u can setup ur own relay server i think

[-]

Comfortable-Pizza382@reddit

switching to anydesk...

[-]

Tiger-Trick@reddit

The price of AnyDesk is so high that it's ridiculous for someone buying it for a home lab.

[-]

SeaweedOther453@reddit

I wouldn't switch but id still consider having a backup incase something like this happens again. Or just host my own server

[-]

ProvidedCone@reddit

What a great post. Thanks OP. Saved me a lot of clicking

[-]

Elwazeery@reddit

Yes its down for like 6h, but locally still working with the local ip

[-]

Highly_spiritual365@reddit

here i was thinking something had happened to my remote PC had to drive an hour and troubleshoot

Anyone with a way forward and how to get help

[-]

Dizzy_Promotion_4772@reddit

same here. Drove out to remote computer, lugging monitor, keyboard etc, and was going to set up Anydesk instead, but decided why not just sit there and operate the remote computer myself, on the spot. Happened on the day I could collect better data than any of the previous 2 months!

[-]

Difficult-Owl7552@reddit

Se cayó :( Justo en lunes, antes usaba Anydesk pagaba una anualidad y usaba 3 equipos todos en la misma red. 1 equipo se usaba las 8 horas laborales y los otros dos ocasionalmente solo para emitir facturas... Todo iba bien hasta que este año me cobraron al rededor de 9 mil pesos mexicanos unos 500 dlls americanos :(

[-]

Fun_Experience2344@reddit

its down for me too..

[-]

Fun_Experience2344@reddit

lol

[-]

Lights_Cam_Action99@reddit

Been pulling my hair out all morning, flushed DNS and everything, reinstalled on both devices. Crazy

[-]

VanCityLing@reddit

they even have it in their email messages going to users right now. Lord knows why they havent updated their UPTIME SITE -.-

i shouldnt have to depend on DownDetector to be able to give me the most up to date info on a software if they are already aware of the issue. wasted an hour of my time this morning. -,- Irritating.

[-]