A PSA to anyone planning to buy a Framework computer: I now need help to get my money back

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headykruger@reddit

Who returns an item two months after buying it “because it didn’t work out”

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While the OP is unfortunate, I’ve never heard of a company that just accepts a return after 2months? Maybe 14 or 30 days but wouldn’t you figure out if the decide is working for you within less than 2months?

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huskypuppers@reddit

Costco is 90 days on computers.

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Diavolo_Rosso_@reddit

European countries may have laws regarding this sort of thing. I don’t know, but I also wouldn’t be surprised if

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quinyd@reddit

EU has 14 days return though. I live here 😊

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Diavolo_Rosso_@reddit

I’m honestly surprised it’s such a short window. I thought for sure the EU would have a more liberal policy on this than here in the U.S.

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MarkSuckerZerg@reddit

14 days "no reason with refund", then 2 years warranty

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FatBook-Air@reddit

That's surprisingly not very generous.

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Far_Calligrapher1334@reddit

I don't think so, for the large corps a bigger window would be whatever, but small businesses could get pretty screwed by this. Keep in mind, this window is for everything aside from consumables.

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quinyd@reddit

Why would you need more than 2 weeks? If you can’t make up your mind in 2 weeks that’s on you. Also 2y warranty is much better than the US. And the warranty is through the seller not the manufacturer so I never have to deal with any manufacturer BS, I’ll just go to the store I purchased it from and they will deal with it.

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FatBook-Air@reddit

Just seems very anti-consumer to me.

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rocket_dragon@reddit

Long story short: I ordered a Framework on 12/16/2025 with a pretty high-end spec : 96GB of RAM (2 x 48GB DDR5), two 2TB NVMe SSDs, an RGB touchpad, a 240W power adapter.

Two of these things are not like the other two.

From framework's return policy page:

Note: Because our current memory and storage pricing is substantially below market, we are adjusting our return policy to prevent scalpers from purchasing DIY Edition Laptops/ Desktops with memory and returning the laptop/ desktop while keeping the memory or storage.

Two components known to be scalper targets, he maxes out on those two, then claims a botched return after it "didn't work out"?

Something stinks here.

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dethb0y@reddit

Yeah that's pretty weird, honestly.

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Glad-Weight1754@reddit

Just buy a Mac next time.

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Apprehensive_Milk520@reddit

My condolences. Guess this is why I always have bought DELL. DELL has 30 day return policy, although they do have stipulations. I have never had to return any DELL desktop, laptop or server, though.

Your experience reminds me of the ONE TIME I decided to switch things up and try a laptop from System76. Overpriced POS, in my opinion - could not believe they charged me so much for what I received. So, being thoroughly dissatisfied and feeling cheated, I returned it and I got hit with a $400+ USD restocking fee because it was "used". I sent it back the day after I received it - didn't even use the damn thing.

Buyer beware.

I'm so sorry for your bad fortune - you parked out a lot of hard earned money for that. How utterly disparaging.

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Isofruit@reddit

I mean, the DELL 30 days return policy likely wouldn't have helped here, they had the laptop from 16th December 2025 to 20th of Febuary of 2026. That's over 60 days.

Assuming Framework took less than 30days to send the laptop, he had definitely over a month with it before returning it.

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