Your post from /r/AskUK has been removed by a human moderator.

You need to contact the person(s)/company, not AskUK.

AskUK is not the customer service helpline of any company or organisation in the UK and we will remove submissions that ask questions that the relevant organisation or person will be able to help with or provide an answer to. AskUK cannot be used because you have been unable to or failed to contact the organisation/subject. And especially not if you're trying to use AskUK because you will think it will be quicker than contacting the subject.

The first step of any issue is to communicate with the people involved. You should contact the subject through all available methods, including phone, e-mail, social media, and use their complaints process (e.g., using a service like Resolver). In the event this is a person, talk to them. Reasonably AskUK'ers do not know what people closer to you may be thinking.

If you are having trouble with a company, AskUK cannot help you resolve your dispute with an organisation and looking for "similar experiences" will still not resolve your query with them either.

We primarily remove these because;

• We get too many posts asking things like "Will Evri deliver my parcel?"

• We wish to avoid being a focus group for interpersonal situations AskUK cannot definitively answer like "Why did my mother abandon us so young?".

If you believe this post should not have been removed, first read our rules before messaging the moderators. See our guide on common issues with posts and how to overcome them!