New Build: boots into windows at shop, at home keeps freezing. What’s going on?
Posted by Knelie@reddit | buildapc | View on Reddit | 6 comments
Got a brand new PC built at Memory Express. I’m new to the whole PC world so my knowledge isn’t that great.
Turned it on, and it froze at the Asus splash screen. Took it to memory express, boots into windows just fine. Took it back home, and it’s freezing. I can get into the BIOS screen, but as soon as I exit and it tries to start up, it freezes again.
I have noticed that the keyboard lights flicker on and off while it’s trying to start, and after that happens, the loading freezes. The light in the room occasionally flickers too.
I’ve tried plugging it into different power strips, directly into different outlets, and a different monitor. No change.
I’m wondering, my house is built in 1980… could it be that the power isn’t consistent enough to power the PC? Should I get a UPS, should that fix things if that’s my problem?
TIA.
Disastrous-Ice-5971@reddit
There is a chance, that you have electrical problem in your home, for example, high leakage of the current to the ground. Or vice versa, very "dirty" supply and non-working ground. Or incorrectly wired sockets (e.g. live swapped with neutral). Depending on your arrangement, this could be just one affected socket, or many of them. I suggest you to try the following:
Test several sockets.
Make sure that both your monitor and PC and anything else that connected to the PC (e.g. active speakers) are connected to the same socket (or, better, into the same extension cord). This is necessary, because when the electrical installation in the house are not perfect, you may have substantially different voltage in different sockets, and the noticeable amount of current may flow from one device to another. In theory, good PSUs should have enough isolation, in practice...
Disconnect any wired network, if present and it is copper. Sometimes you may have strange things coming from the cable (oh, and check if you have any PoE enabled somewhere.
Check that ground is working.
Check the leakages. If you have modern breakers, they should have inbuilt leakage protection and test button for that. Test it.
Check live/neutral wiring of the sockets. While, in theory, this shouldn't matter much for the AC and modern PSUs, you never know.
For the latter 3 points you may need an electrician. Be careful.
JoHnEyAp@reddit
Sounds like your breaker is maxed. Unplug everything from the circuit and plug only the pc in, see if that helps
Your breaker circuit can only handle about 2000watts, with 10% margin, so 1900 MAX.
if youbhave tvs, ac, fridge, lights etc, that takes part of the 1900 u have
How bigs your power supply? And what else is on that circuit
Knelie@reddit (OP)
That's what I'm leaning towards. Power supply is 750W (PSU model link). Nothing else was plugged in in the room except for the computer and the monitor.
We had a brand new electric panel installed last spring with our solar panels, I don't know if that changes anything. I would have to double check the breaker box to see what's on what circuit, but to my knowledge nothing else was on it other than the computer & the monitor.
I'm going to maybe try plugging in elsewhere in the house like the kitchen and basement to see if that changes anything as well.
braydon125@reddit
When you plug in a pc again after it being unplugged a lot has to happen during that first boot. Ram training is a big one that depending on your capacity can take 2-3 mins on a cold boot. If your mobo has a POST led use that as an indicator of whats going on.
Knelie@reddit (OP)
Mobo = motherboard? Lol sorry super new to all this
Knelie@reddit (OP)
Yeah, when I brought it to memory express when they plugged it in it took maybe 2 minutes. I tried 5 different times last night, leaving it on for 5 ish minutes each time. I have a video of what’s happening I just can’t get it to attach to my post.
At memory express, it loaded the asus splash screen. They went into bios, checked everything, it’s good. Continued to boot, black screen for maybe 1-2 minutes then windows loaded.
When I do it at home, I can get into bios, continue the boot, it will load the asus screen.. the loading circle will maybe go halfway, then the keyboard light flickers off, keyboard light comes back on (which I’m assuming is a momentary lapse in power), and then asus screen freezes. I left it for 5 minutes like that and nothing changes.
I also tried with no keyboard or mouse plugged in, same thing. I just think with the keyboard in I noticed the lights flickering on and off with it, before that there was no indication on the PC that anything was wrong.