World's worst registrar
Posted by Camride@reddit | sysadmin | View on Reddit | 5 comments
Has anyone else ever had to work with Europe Registry? My company bought a number of EU domains from them before I started and were trying to get them moved out. I'd been moving domains for several months and outside of their support being ridiculously slow and having no phone support available at all (only email/chat) they were eventually providing my auth codes.
About 3 weeks ago I went to get another and no response for several days. Also no email confirming a ticket was created. Since then I have emailed every possible address for them I could find, have hit up their chat almost daily asking for a ticket to be created (never happens) as well as their contact page. Checked Twitter and they're no longer active there. Same for Instagram and you can't message them unless they follow you. Nothing offixial on LinkedIn. Found they're owned by Instra so I'm now hitting up their support with the same results so far.
Also in the last 3 weeks they've processed easily 25-30 domain renewals, so that part of their operation is obviously functioning just fine. 🤬
Anyone dealt with worse? This is by far the worst interaction I've ever had with a registrar, and we use GoDaddy.
alm-nl@reddit
I'd check out openprovider.com, using them myself (as a registrar).
Doesn't Europe Registry have a portal where you can manage your domains yourself?
Camride@reddit (OP)
You cannot generate auth codes from the portal, has to be done by customer service. But customer service can only be contacted by their "Ai chat", their contact page or email. Within the last 3 weeks I have not gotten a single response or ticket from any of those methods.
Since this post they processed about half a dozen more renewals. I need to see if we can get those shut down until they talk to me. This whole thing is beyond me, I've never had a company ghost me this badly. Maybe I've just been lucky until now, lol.
oliland1@reddit
I know this is not your question, but Netim has been good for us for EU domains.
Camride@reddit (OP)
Good to know. We've settled on using Brand Shelter to manage all our domains moving forward, just have to get everything moved over. Still have stuff spread out in network solutions, Godaddy, Europe Registry and a few other small niche registrars. It's an absolute pain in the ass and I can't wait until they're all under one management.
automounter@reddit
No experience with "Europe Registry" but we gave up moving on .fr and other EU domains out of their registrar.