I picked a short haul, local load today by Navajo with a straight through delivery. Pickup was 9am and delivery schedule at 12pm. I picked it up on time and when I got to the receiver around 11:15am, they told me I didn’t have an appt.

I called Navajo right away and told them what was going on and called them several times since then and they’ve been giving me the run around since 11:15am - it’s 5pm now. I still don’t have an appt. I have family matters to attend to and a dedicated load tomorrow that I can’t miss, or even be late for.

I’m pretty sure Navajo isn’t going to call me back and give me an update, at least not today. I need to deliver at receiver or unload at shipper today or I’m screwed big time.

So my question is: how do I handle this situation? Can I bring the load back to the shipper? They sealed it and the seal is still intact. If I bring it back, what should I say? Can they even take it back? Or should I just keep asking the receiver and maybe someone will understand my situation and fit me in.

Thank y’all in advance.