IT Surveys and Vendor connect - I started charging $500 per vendor call.
Posted by Embarrassed-Ear8228@reddit | sysadmin | View on Reddit | 122 comments
For the last few years I’ve been getting spammed non stop with these “IT surveys” offering $50 or $75 gift cards, sometimes they get fancy and throw in $100.
It always starts the same. “Quick intro call.” Then somehow that turns into “we’d love to connect you with a vendor.” And then you find out the gift card only happens if you sit through their sales pitch like a good little lead.
And even then, sometimes they don’t pay unless you chase them like you’re in collections.
My favorite is when they conveniently forget to mention that the payout is tied to the vendor call. Yeah sure, totally not misleading at all.
At some point I just got tired of this nonsense. It’s a complete waste of time dressed up as “research.”
So now I reply with a simple policy. $500 per vendor call. Upfront.
Funny thing is, most of them disappear immediately. Some still email with "please reply" subject - which now makes it obvious they didn't read my actual reply - it's an automated CRM message on their end.
Amazing how that works.
These firms are getting paid real money for these leads while tossing us lunch money and hoping we don’t notice.
Nah.
If you’re going to take my time, you’re going to pay for it. Otherwise, keep it moving.
Anyone else just done with this crap or still collecting $75 gift cards like it’s 2012?
Ciberbago@reddit
I got an email the other day, from PDQ, offering a $100 gift card for "just scheduling a demo", I did and I got it. Honestly... I had no intention to buy anything because I already have action1 but... it was nice to get the gift card lol
PDQ_Brockstar@reddit
It's okay, we still appreciate you ;)
Embarrassed-Ear8228@reddit (OP)
That’s how I felt collecting those $75 cards. But after a while it gets annoying enough to sit through those sales calls and just felt like I should be “charging” more for this. Lol.
Valdaraak@reddit
My order of operations is like this:
-Kindly tell them I'm not interested and to remove me from their list.
-If they reply back with questions, I tell them we're not in the market for their service, there's no future plans to be, and I will reach out to them if that changes in the future.
-If they continue to reply (whether immediately or months later), I send them a more strongly worded email reminding them of what I previously said, how ignoring my request is both unprofessional and ensures I won't use them, and how most marketing people get the hint.
-They reply back again, the domain and their number (if I have it) gets blackholed. If I'm feeling especially annoyed, I'll full block instead so they get an NDR.
Most go away after the first or second. I just had to chew out a couple of Dell guys the other week because they got to step 3. I ended that email with "you know who I don't have this issue with? Lenovo". Oddly, I haven't heard back from them since then.
Atillion@reddit
Man I love vanishing a domain at the spam filter.
Valdaraak@reddit
I also like that they have no recourse here. They could, if they wanted to, try to get around it and bitch to a C level in an attempt to stick it to me. They won't care either though. In fact, they'll probably tell me to block it because they've done it before when people email them unsolicited.
Arudinne@reddit
Out CIO hates it when he gets blind calendar invites out of nowhere. Those are grounds for an instant domain block.
MrKeith73@reddit
I had a sales person with a local company that I had done business with in the past try the tactic of adding a C level to the email chain. I professionally reamed her out with my C level in the reply. She profusely apologized and that was the end of that spam email chain.
unReasonable_Bill282@reddit
That's step 1 for me. I don't even bother to unsubscribe or reply stating no interest. Fuck them.
Long_Inflation_7524@reddit
Yep, doing this when a vendor oversteps or is just a nag is probably my favorite petty thrill as an admin.
Busy-Photograph4803@reddit
It’s such a good feeling when it’s deserved. Scratches that itch just right.
jefbenet@reddit
My strongly worded email usually includes a snippet to the effect of “any further contact will result in me going out of my way to sign up with your competitor.”
tech-guy-says-reboot@reddit
The Dell guys just send you a random calendar invite.
cptrgy1@reddit
I'll call your Dell and raise you Verkada.
notarealaccount223@reddit
If I'm in a good mood I'll reply with the propose another time using a date 10 years 30 minutes in the future.
shady_mcgee@reddit
I accept all unsolicited calendar invites, then no show. They lose that slot in their calendar and waste at least 5 minutes of their own time waiting for me.
ade-reddit@reddit
Accept every single one and no show. Its the most effective way to handle it.
foSec@reddit
Dell is the worst at this tactic
dgillz@reddit
NDR meaning?
Sufficient-Worker587@reddit
Noo Dot Resuscitate
frzen@reddit
Non delivery report "your message couldnt be delivered" bounce
steampunk85@reddit
I have a really hard time setting boundaries because I don't want to hurt someone's feelings (I over empathize, I'm working on it), but I think you have a really good approach that I will probably adopt to help set boundaries and get salesmen to stop bothering me lol
ElCincoDeDiamantes@reddit
Just click block on the first outreach. No need for such process.
steampunk85@reddit
Emails I'm fine with, it's when they call that I fall apart 😕
MedicJambi@reddit
Try putting yourself in the role of an actor and your part is to say the thing you are worried about saying. Or take on the role of an android or Vulcan and just go for it. You have nothing to lose.
Fluent_Press2050@reddit
So with vendors like this, I like to send them to Larry.
I’ll add Larry to the email and setup an introduction that I’m no longer in the “role”.
I pretend to be Larry once for that vendor and reply with a hello and then ghost. If they call Larry’s extension, it goes to voicemail that gets deleted.
If it’s a slow day, sometimes one of my staff will reply to a vendor’s email asking for a quote for the most basic shit like the cheapest wired Dell mouse just to waste their time.
andrew_joy@reddit
That is some BOFH level stuff, i love it!
ScriptThat@reddit
You reply to them?!
Any vendor mail I didn't request or actually have an active connection to goes straight in the bin - including any v-mails from Microsoft.
kirashi3@reddit
Okay, but what if instead of blackholing their number... you auto-forwarded their calls to a song? 😉
I cannot take credit for this - original reddit thread linked below:
https://www.reddit.com/r/msp/comments/1s3k5vi/datto_called_again/
ade-reddit@reddit
Why bother with all this wasted time. Immediately tell them to go fuck themselves and block the domain. You dont owe your time to anyone. You are n’t paid to field calls. When you are rude they stop. My number is on a do not call list. They call anyway. They don’t give a fuck so I don’t give a fuck. Fuck the cold call industry. Dont be sympathetic to an industry built on perfecting harassment. The companies treat their employees like shit, grind them, and manipulate them. You’re helping the employee see it faster and if thats not true too fucking bad. If someone doesn’t want to hear me telling them to fuck off they have an incredibly powerful way of solving that issue. Hang the fuck up and never call me again.
sonicdm@reddit
To be fair, I rarely hear from Lenovo when I'm trying to get a hold of them
TechnicalWaffles@reddit
Dell is the worst for pushy sales people.
hydenseek88@reddit
Until you need one of them. Then the rep that emailed you doesn't work there and it takes 4 emails to find someone to help.
LowMental5202@reddit
Dell provides the best enterprise customer support I ever had. Every other company is at least one step down
hydenseek88@reddit
Oh 100%. I was specifically talking about their sales staff. I deal mostly with the smb guys. They start them fresh out of college and they either get promoted to enterprise or fired after 90 days. But they never tell their accounts whose taking over. Which leads to the run around trying to get someone to sell me something.
alpha417@reddit
So, that looks like 3 replies too many in my book. They get one polite one, then black-holed. Gtfoh with that 4 tiered response algorithm of yours.
Lukage@reddit
We aren't allowed to accept any of those gifts. I've missed out on some really sweet coolers and LEGO sets.
Embarrassed-Ear8228@reddit (OP)
lol. never seen LEGOs, but wife loved it when I collected over $400 worth of Amazon gift cards over a couple of months at one point. but somehow, they have wasted enough of my time to just stop playing this game. I must be getting older.
BedRevolutionary8458@reddit
it's all fun and games until I got free airpods and then realized nobody I knew wanted free airpods.
Embarrassed-Ear8228@reddit (OP)
Lol. I got free AirPods once too. Gave it to my dad. He loves it.
tech-guy-says-reboot@reddit
Got an AirTag randomly in the mail from a vendor along with their brochure. Pretty useless gift for a good portion of the population. At least send a PebbleBee since that works with either.
admiralspark@reddit
Airtags show up on my android phone all the time, pretty useful for finding where we lost it in the mess.
tech-guy-says-reboot@reddit
You can add an airtag to your android phone and check it's location whenever you want? Or the "alert an airtag has been following you" comes up?
admiralspark@reddit
Alert it's following you, sorry. Never tried to add them. I see now what you meant.
alpha417@reddit
...like they're not tracking that airtag....c'mon.
llDemonll@reddit
It’s very simple to see if an AirTag is set up or not. Vendors aren’t going to send out configured AirTags and people would have to be pretty dumb to just carry a random AirTag they found without setting it up first.
ProblyAThrowawayAcct@reddit
Have... have you not met people? I know this subreddit is more sysadmins than helpdesk, but...
llDemonll@reddit
I’d like to consider this subreddit above average intelligence. If this story appeared on oldpeoplenews.com I wouldn’t be surprised at all
BedRevolutionary8458@reddit
The only useful gift I've ever gotten from vendor pitches was a bottle of scotch. Admittedly that was a good one.
tech-guy-says-reboot@reddit
Got a Bose bluetooth speaker that was pretty nice.
No_Investigator3369@reddit
I recently moved into events and its insane how much money they flush down the toilet. I have more earbuds than I know what to do with. Batteries, cables, Stanley cups, Goodr's, Face Towels, luggage packing sacks and nearly anything else that sales is too lazy too lazy to box up and print a label at their hotel. They guess how many people are coming and anything over that I've literally seen them throw away. So we've started keeping some of it. Literally the only thing I've seen them ship back were some new Rayban AR glasses. My last company had a swag shop that brainwashed employees could buy this stuff from. I think it's funny that people actually think brown nosing and "representing" the company that they just got forced to RTO is going to make a difference. But when you go to a hotel and see a speaker....that coffee in the large stainless steel dispenser. Thats like $3,000. No one looks at these prices.
InvisibleTextArea@reddit
PatchMyPC always do a lego raffle in their webinars :)
Pyrostasis@reddit
Rippling promised me a switch for months if Id just meet with them.
We got acquired and our parent company was looking at rippling so I took the meeting.
Never did get my switch.
Bastards.
Zomgsolame@reddit
I got one from them. Their linkedin ads keep offering me another.
Capt91@reddit
They sent me a bottle of wine so I at least read their emails after that.
No real need for their product though.
Pyrostasis@reddit
Was it Boons farm?
Capt91@reddit
Nah lol.
I can't remember but it was decent.
OutsideTech@reddit
Rippling emailed this week with a lie, "I see on LinkedIn you've been doing a lot of hiring this quarter...".
Easy button.
void_admin@reddit
You should drop Baby Breck on 'em and ruin their day.
timbotheny26@reddit
Yeti I presume?
Lukage@reddit
Yep! But they were the tiny ones, made for basically a single lunch.
timbotheny26@reddit
Oh, so the lunch box/bags?
arkain504@reddit
Got my choice of Raybans once. LEGO sets and meals for dinner sent to my home during Covid.
StatementNext682@reddit
I made an AI agent that just sits in these calls and hounds them for the gift cards now. Fk Technologymatch
ProfessionalSea6268@reddit
I guess your company doesn’t have any anti-bribery or anti-corruption policies.
We’re not allowed to accept so much as a working lunch without declaring it in a very time consuming form. And even it’s preferred that we just buy our own lunch and expense it.
Any big gifts we receive unsolicited must be given in to be donated to the company’s preferred charity.
Level8_corneroffice@reddit
Rarely have I had a call with a gift card associated with it. Mine were always, "We are holding this vendor meeting at X steak house/upper class restaurant, it's FREE for you ans one other person. So let your boss know. It's a 30 minute presentation then we feed you an amazing lunch afterwards."
Those were some awesome lunches!!
Oh and tim3 was at Minute Maid Park for the Houston Astros. 1hr presentation then food & free Astros swag + their company swag.
Tatermen@reddit
You guys get gift cards?
Around here the marketers expect us to do it for free.
jhansonxi@reddit
Seems fair. If they don't like it then they should use an AI to fill out their surveys. :D
I once had a one-time vendor repeatedly spam me with marketing emails I didn't want. After multiple unsubscribe attempts I added a forwarding rule to redirect them to their customer service email. They stopped after two weeks or so.
Frothyleet@reddit
I do this with vendors we're already engaged with. I'm more than happy to share my very strong opinions about your shitty UX for a $50 card, but I also donate that card to our internal employee raffles because I feel it's unfair for the handful of people at our org who actually get the offers to be the only ones scoring loot.
We used to do similar stuff with industry conference swag bags but there's not much of value anymore.
Famous-Pie-7073@reddit
AI slop
Embarrassed-Ear8228@reddit (OP)
I used AI to correct spelling and grammar. otherwise, the post is genuinely written by me.
Valdaraak@reddit
Didn't have access to Word? We've been able to quickly correct spelling and grammar for decades without having to use gallons of water in the process.
Embarrassed-Ear8228@reddit (OP)
Are you living in 2012?
Frothyleet@reddit
lol "I use a worse tool because it's THE FUTURE!!!"
stacksmasher@reddit
I got offered $500.
Its North Korea cloning your voice and likeness for fraud.
socialisthippie@reddit
Cant fool me i do an elmo voice on ALL phone calls
Frothyleet@reddit
Well, that works for them too though, right?
"Hey this guys sounds like fuckin' Elmo, he can't be real, right?"
"Nah, that's /u/socialisthippie, he's just like that. Go ahead and reset his password."
Phx86@reddit
I often link them to the CAN SPAM act and remind them "Businesses must honor opt-out requests within 10 business days, with penalties up to $53,088 per violation." Usually works.
Frothyleet@reddit
There's a lottttta wiggle room in there. But if it works to scare them off, power to ya.
geeke@reddit
When I'd get calls frequently I'd say you'd need to speak to Rick in a different department and I could gladly transfer them over. I had a speed dial set on my phone that would route to an internal number that would play Never Gonna Give You Up.
dlongwing@reddit
I don't pick up calls from unknown numbers and I mostly ignore emails about surveys or research. I'm too busy doing my actual job.
The only vendors I talk to are the ones I have an active relationship with, or the ones where I've already decided to buy their product and just need to nail down a contract.
Life is too short to waste my time (working or otherwise) on sales people.
andrew_joy@reddit
I had a sales call on the line once , i put the handset on the desk , went for a s***t made a cup of tea and came back and they where still at it :P
wwbubba0069@reddit
Any gift card that is offered up I have to turn over to the company, gets put into the prize pool for the company picnic. I'm not even allowed on vendor paid lunches, not that I have time for that anyway.
bbbbbthatsfivebees@reddit
We send all vendor coldcalls to "Lucas".
"Lucas" is a fictional person we've invented that has a phone extension in our system that will ring nobody and then send to voicemail as if someone missed a call. If we get a cold call, it gets transferred to "Lucas". Once you hit Lucas' voicemail, you're allowed to leave a message but your number is then automatically and immediately blocked from calling back ever again and will just get dropped if they call back.
Fuck vendors that try this shit, our service desk isn't going to put up with their nonsense.
wwbubba0069@reddit
Dave is our Lucas. He's a busy guy, never seems to answer his phone. What's funny, is we have some cold callers calling and asking specifically for his extension. So either a cold caller got the extension out of someone, or someone used it to fill out a form, and now its spreading. Its kinda funny.
There is also 9 real Daves in our office, but anyone who calls and knows a legit last name gets to the right Dave, no last name, you get ghost Dave.
entaille@reddit
I've never responded to any of these requests. If I need a new vendor of some sort, I'll reach out to them. I've never understood the fascination some folks have of gift cards or free meals or social outings with these things. my time, and focus, is worth more than anything they are offering
ImCaffeinated_Chris@reddit
If you have to bribe me to meet you, is your product that good?
We can all find recommendations for products. If I need what you got, I'll call you. (Even then I've had issues with over zealous vendors! "Oh you are interested in this smaller product. Let me get a team to hound you about all our other products!" Sigh.)
ScriptThat@reddit
Exactly!
"But how will you learn about us if you don't want us to contact you?"
If you're good enough I'll learn about you when I'm searching for whatever you're offering.
hkusp45css@reddit
Many professionals are bored. I used to take up vendors on all manner of stuff when I worked for the feds. I had a ton of free time.
nckdnhm@reddit
This is the way.
Low_codedimsion@reddit
I am surprise that anyone put effort and time to reply these spams. Only my effort I ever did this way was that I
Low_codedimsion@reddit
Dude I
Mister_Brevity@reddit
I let my junior do those, 50-100 bucks helps him out, he learns a thing or two (about why we avoid vendor calls?), and a junior doesn’t have any signatory authority so there’s no risk.
SAugsburger@reddit
That's hilarious.
Sales rep: "So are you interested in buying"
Junior:"I don't have any authority to buy anything..."
Mister_Brevity@reddit
i need to keep an eye out for one of those free merakis for watching the presentation, bulk out his homelab some more
Shadodragon@reddit
Ignore first couple of emails.
Block their domain for the entire company when they get needy.
nighthawke75@reddit
Better yet, spamcop.
nousername1244@reddit
100% this. It’s not a “survey,” it’s just lead gen with extra steps.
The moment you price your time properly, they vanish kinda tells you everything about how much they actually value your “insight” 😅
-GenlyAI-@reddit
I just block them and report as spam. Never hear from them again. Done and done.
hooch@reddit
The real answer right here. I don’t get why people would go to any effort at all in these cases. Don’t want to hear from somebody? Block them and move on with your life. Easy peasy. Same thing as social media or telemarketers.
texags08@reddit
Caller: Hey John Doe, did I catch you at a good time?
Me: Not really, I’m at lunch
Caller: Cool, this will only take a moment
Me: Dude f^off, I’m at lunch
crackintosh@reddit
I hate the fake bribe tactics. I tell them that I can't accept gifts from vendors. Artic Wolf sent me a Bose headphone bag with a note saying I can have the headphones if I take a meeting. I actually met with them, because we are looking at security options, and mentioned that I didn't initially want to meet with them due to this nonsense. They apologized. Lol
1hamcakes@reddit
You're low balling.
My boilerplate response to everyone is that company policy requires an NDA be signed and a $30,000 non-refundable access fee be paid up front before we will enter any meetings.
I work for myself and have no employees :)
Sh1rvallah@reddit
I just block anything remotely spam like
che-che-chester@reddit
When we went home during COVID, we had our desk phones forwarded. Then we replaced our phone system where we all got new numbers. I told them to skip me, so I no longer have a work phone.
I don’t need to talk to vendors outside of emails or meetings. Every internal call happens in Teams. My unsolicited contacts from vendors are non-existent.
bagomojo@reddit
It's a company called Virtual Intelligence Briefings that is doing the gift card thing. I had an old sales consultant who recommended we do it as he said it was a great way to get leads. I went ahead and tried five leads. It was a joke. It was obvious everyone was on the call for the gift cards. It wasted our time as well. VIB gave us 5 more leads to show that it actually works. It didn't. I fired the sales consultant and blocked VIB.
Loveat1stsole@reddit
I've gotten Lego gift cards and target gift cards. Values from 100-250 for a 15-20 minute meeting. Literally tell them no at the end and still get the gift card
Top_Boysenberry_7784@reddit
Anymore I only deal with those if it's something actively on my radar or planned to be within the year.
Being at a small company there has definitely been a shift in what people are trying to sell me.
I used to do several vendor calls at my last company but got screwed out of some gifts and I'm sure I screwed others out of gifts. We were a global company with a few divisions that operated IT almost completely separate with different solutions for many things but shared the same email domain and 365 tenants.
I remember sitting through a couple calls and later told oh xxx at your company already got the free xxx. Was always someone with a different division.
I remember another division spending a ton with nutanix and my division had never been a customer. Somehow one day I got a box of cupcakes from nutanix and a card that said thanks for being a valued customer.
Elensea@reddit
Me no we have a msp that does all that stuff.
inclination64609@reddit
When I was at an MSP I went out of my way to do those calls and sales pitches. I got paid the same anyhow, I got to bring “innovative” products to our internal meetings, and got some bonus gift cards out of it.
However, now that I’m a director and one man IT shop I just started blocking the senders. No time for that bs anymore.
SirLoremIpsum@reddit
Why are you even taking these calls lol, you know how it's going to work out??!?
Sounds like a self inflicted problem to me. The clown show knocks and says "do you have a sec to talk" and youre surprised when you say Yes and end up juggling.
"No thanks" and hang up
Just_Steve_IT@reddit
I have a buddy who's the manager of my city's IT department, and he 'won' some $3,000 GPU a few years ago. He's bugged and bugged and bugged them for years to try and get it, but to no avail.
Normal_Choice9322@reddit
I don't accept any soliciting at all. If I need a vendor I reach out. Not the other way around
Just like I don't accept door to door salesmen at home.
Nope, you're trying to bypass my vetting process
slparker09@reddit
Exactly. Cold calls go to my alternate voicemail box and drop in vendors get black listed immediately.
I don’t get why anyone would even answer the call or email.
SageAudits@reddit
I am curious if anybody has paid you the $500
Embarrassed-Ear8228@reddit (OP)
No. Sadly.
Least_Difference_854@reddit
I understood the title as IT Vendor Survival Guides on first glance
CeC-P@reddit
Gartner actually pays about 90% of the time. They just want vetted reviews of enterprise products and I have many opinions of many products, trust me. Spent the cards on a new router :D
iamLisppy@reddit
I just make a fun outlook rule to move all of their emails to my deleted
OneSeaworthiness7768@reddit
Not sure why you’d waste time responding to cold contact surveys in the first place.
Walbabyesser@reddit
Never encountered anything like that 🤔
tikanderoga@reddit
I rarely get these. My calls usually start with “Hi, this is blah on behalf of bleh”. Trying to sell me good knows what. No gift card.
Leave a product review and you get a $5 gift card. (Review takes 15-30 mins). I don’t do the for less than $50.
Or the worst: leave a product review and you go in a draw for a $200 gift card.