Refund on day old ebike?
Posted by caesarrule@reddit | ebikes | View on Reddit | 14 comments
I know every situation is different, but I bought an ebike summit 1 from a store 1 day ago. Today I rode it and not a fan.
I put 24 miles on it is a refund normal in a situation like this? The store opens tomorrow.
Inciteful_Analysis@reddit
They might give you full credit if you decide to upgrade to a Discover M. But as others note, they can no longer sell the bike as new and would be eating a loss for something that isn't their fault.
What don't you like about it? I have a Summit 1 and recommend replacing the fork and the handlebar. A Marzocchi Bomber Z2 from Jenson is about $200. A handlebar with 90mm rise is $25.
You can also upgrade the drivetrain for climbing for as little as $50. (11-40t cassette and 38t chainring with a derailleur extender).
Essentially make it close to a Summit 2 with a bigger display, a better fork, but smaller battery and no turn signals.
Are you aware that it can operate in both cadence and torque mode? It will absolutely haul up a hill in cadence mode. Power output in torque mode is more subdued.
kennyhamz@reddit
I just got a Summit 1, and am interested in some of these upgrades you mentioned. What handlebar do you recommend and what do you mean by a bigger display? Also what do you gain from a different fork?
Inciteful_Analysis@reddit
I'd recommend one with 90mm of rise and a 31.8mm clamp diameter. The Summit isn't meant for trails that require such a low and aggressive handlebar posture.
The Summit 2 display is smaller because they moved it to the left side and mounted it mtb style where it is lower than the handlebar to prevent damage in a fall.
The stock Summit 1 fork is a very heavy low end fork. It's fine for pavement and even gravel roads. But try to ride actual trails and the fork is jarring and offers no compliance.
Primary_Title7360@reddit
I felt this way with a stripper, didn't work out well. good luck
zoolish@reddit
That's a lot of miles on a stripper.
tacotoy1999@reddit
Depends on which way the miles are accumulated....
potatosouperman@reddit
Is this a brick and mortar ebike shop or an online retailer?
caesarrule@reddit (OP)
Brick and mortar.
potatosouperman@reddit
Did you not test ride the bike before buying it? That’s usually one of the benefits of buying from a real bike shop.
If you’re exchanging it for something else, there’s a better chance of it working out for you with returning it.
If they have a return policy on their website, that might also clarify things. Some places are more lenient than others.
You just have to recognize that the item you’d be returning is now a used bike with real miles on it so it is worth less.
caesarrule@reddit (OP)
Yeah the issue is that it’s super heavy and hard to bike while enjoying it. I want a workout but don’t want it super easy or super difficult. Mainly do road biking but wanted a hybrid mountain bike option. Maybe I just need to play around with it more.
Baybricker@reddit
Depends on the shop. Trek stores, for instance, offer a 30 day return policy. Bike just can’t be damaged. Most shops should be willing to accept a return after just a day..
Relative-Display-676@reddit
"To return an ebike that is not defective or damaged out of the box, you must contact Velopower, Inc. (aka Velotric) within 14 days of your receipt of the ebike. A restocking is subject to charge. For unused bike, a $200 restocking fee will be deducted from the final refund. For used bike, a 20% of the total order amount will be deducted from the final refund. The ebike must be free of any wear and tear, dirt, dust, fragrance, or any other signs of use and must be in the same packaging and condition that you receive it and must include all items that were inside the box (charger, pedals, bell, front & rear reflectors, headlight, toolkits (9 tools in total), user manual, quick start guide etc.)."
So worst case scenario expect to lose 20% of your payment. Best case is they take the Ike back and give you full refund.
rshetts1@reddit
It really depends on the store's policy. But understand that the bike is now used. It's highly likely that you won't get a full refund. They are not going to take a hit over your buyers remorse. Even if they do take it back there will probably be a fee attached. Also, some places may only give you store credit. So as I said it will all depend on the store's return policy. Good luck.
Aberts10@reddit
I don't think so. Usuly bikes are sold as-is with the exception of Walmart. 24 miles is a lot of miles, meaning the bike is no longer new.