So annoying I had a similar incident at a hotel car park, what made it worse I was in a hired car. I asked the hotel if they could look at cctv, but they informed me they could find nothing. The bump you could hardly notice, even when returning, they almost let it go. I had not paid the extra daily payment and got a bill through for approx £800 which was a stinger. I could not believe all the excuses position of the damage.