Microsoft Universal Print: Missing Option for Work or School Printers on Client

Posted by LordLoss01@reddit | sysadmin | View on Reddit | 2 comments

I have a client device where when I press "Add a printer or scanner", it doesn't show the option for "Work or school" or even "Show printers and scanners associated with my".

The same user can see it on other devices. Both devices are on Intune, the same model and have the user as the primary user (Don't think that makes a difference though).

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BlackV@reddit

Dunno if you ever got a solution here, but also if a single user has 2 accounts registered it will not show the printers either

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Winter_Engineer2163@reddit

Check if the device is actually connected to the user's work account under Settings → Accounts → Access work or school.

I've seen this happen when the device is enrolled in Intune but the work account connection on the client side is broken or partially disconnected. When that happens the "Work or school" printer discovery option just doesn't appear.

Also worth checking:

-dsregcmd /status → make sure AzureAdJoined is YES

-User is signed in with the same account that has the Universal Print permissions

-Restart the Print Spooler after the device syncs with Intune