Looking for hosted VoIP vendor suggestions
Posted by GloomyCamera1487@reddit | sysadmin | View on Reddit | 25 comments
as much as it pains me I NEED desk phones, old school, stupid fing deskphones... 100+ of them... maybe 1% of my coworkers could figure out a soft phone reliably.
I would like to rent the stupid things and avoid initial high bill from switching over.
I have one facility in ringcentral, not super impressed, but kind of works, rest of the facilities have on premise PBXs, some even run on POTS lines, it's a shitshow. Most of the current desk phones are mitel.
Quiet-Original-5368@reddit
We went through this evaluation about a year ago. Ended up with CallHippo after testing three others. The deciding factors were international number coverage (we needed multiple country numbers from one place), clean HubSpot integration, and pricing that did not inflate once you added the features we actually needed. The setup was straightforward and support responded same day.
What is your team size and what integrations are you working with? That changes the recommendation quite a bit.
BelleCommunications@reddit
I’ve been assisting with this a lot recently, what Softphone application are you using? And if you want you can reach out to me at the link below and i would be happy to help set you up on a rental plan for 7-15$ a phone.
If you need some advise you can schedule and appointment at https://bellecom.net/book-consultation
lifewcody@reddit
IZT Cloud Voice, very flexible and will work with you
hftfivfdcjyfvu@reddit
If you are m365, consider teams calling. There are phones out there that work with ms teams
Cisco Webex cloud calling is also very good and has physical desk phone support as well
HeyCisco@reddit
Hi there, we appreciate you recommending Webex Calling! We'd like to chat with you more, please send us a message when you have a moment, thank you!
GloomyCamera1487@reddit (OP)
sadly no, can't afford M365
WWGHIAFTC@reddit
how many people? How many locations?
GloomyCamera1487@reddit (OP)
100, 8
WWGHIAFTC@reddit
Why not something affordable freepbx based that you can run as a VM and use a SIP trunk provider of your choice? Simple, cheap reliable. I think we spend around 400 per month on SIP trunks and 2500 per year on Sangoma licensing & support. It works flawlessly.
We have 10+ locations on EPLAN and a central server room for about 200 people.
Ring central would cost us almost 50k per year.
Ihaveasmallwang@reddit
Where do you get the figure that only 1% could figure out a soft phone?
If it’s that low, you need to work on your documentation and communication skills. Sure, some subset of users will be confused with any change, but if offshored scammers can figure out soft phones, so can your users.
GloomyCamera1487@reddit (OP)
yeah, no thanks
Ihaveasmallwang@reddit
No thanks to what? Making readable documentation? Do you normally force out high impact user facing changes without making proper documentation explaining it?
GloomyCamera1487@reddit (OP)
to your useless advice, you don't know my users, telling a stranger over the internet that you know better what their environment is like should be cause for concern and a deep staring session into a mirror.
Sweet-Sale-7303@reddit
Where are you located? If your in the eastern US you might be in lightpaths service area. They have hosted voice that we use. They use poly phones. They host the server end and give you the phones to use.
We ended up with them because it was the cheapest option at the time
GloomyCamera1487@reddit (OP)
I'll check them out, thanks
dllhell79@reddit
Zoom Phone works well for us.
JwCS8pjrh3QBWfL@reddit
+1 for Zoom Phone. They handle desk phones as good as anything else, and the management of everything is simple but powerful.
battmain@reddit
Old place had Avaya and we looked at Cisco, but the recording retention was better with Avaya at the time of demo, so they won. New place, had some off brand desk phones. We just finished swap to zoom phones for a few K annual savings. Part of that savings resulted from elimination of barely used numbers. We had the hourly report per number.
Illustrious_Lunch_35@reddit
I’d look at 3CX if you absolutely need desk phones. Whether you work with a partner (cheap) or self admin (cheapest) it may have the lowest TOC depending on SIP requirements.
trebuchetdoomsday@reddit
GoTo Connect has been one of the most stable platforms I've deployed for a client. Also run Netsapiens as our white label cloud PBX and I'm a fan of that too. The biggest plus of Netsapiens has been being able to masquerade as users to figure out what they've done to their profiles.
OkCelebration7568@reddit
VirtualPBX was one that we looked at when shopping for hosted VoIP systems. I was impressed by them personally and wish every day that we had gone with them over Office@Hand (RingCentral).
For as much as I hate RingCentral...they'll probably give you the damn phones for free.
ClassicTBCSucks93@reddit
The one time you accept a 30 minute demo with a RC rep they will email bomb you for months to come. And when you leave, they will be cold calling and emailing your replacement.
GloomyCamera1487@reddit (OP)
yeah good point, I'm willing to sacrifice features or even stability if it fits in the budget, I'll check out the virtualPBX though, thank you
olydrh@reddit
We've been happy with GoTo Connect, under the GoTo platform. We looked at RingCentral and Vonage and few others. Coming up on 2 years now. They have added a bunch of 'stuff' since we joined. We just needed the phone system. They have Contact Center and also AI receptionist now. First tier support is down in South America, but it's good. We went through a solution provider to assist with sales and support. Best way to go in my book. commquotes.com
dVNico@reddit
Where are you located at ? What are you requirements ? Are you on MS Teams ?