IT Support (22) close to AZ-104 – How to move into SysAdmin / Cloud?

Posted by Dannyeloso@reddit | sysadmin | View on Reddit | 5 comments

Hi all, I’m 22, currently working in IT Support (\~1 year) handling AD, basic GPOs, M365/Exchange admin, and some basic Azure identity tasks. Most of my role is still helpdesk, but I want to transition into SysAdmin / junior cloud roles. I’m close to scheduling AZ-104 and have been completing the official Microsoft labs, deploying resources myself (RBAC, VNets, storage, VMs, monitoring, governance). I understand the fundamentals, but I want to know what actually makes someone job-ready beyond certification. From your experience, after AZ-104, should I focus on: * Automation (PowerShell / Azure CLI) * Terraform / Infrastructure as Code * More complex Azure projects and networking * Multi-cloud exposure (AWS fundamentals) * Or other practical skills that hiring managers value? I want to move out of helpdesk and gain real infrastructure responsibilities within 6–12 months. Any guidance on prioritizing skills or projects would be much appreciated.