Nice way to say your webcam is covered?

Posted by dude_named_will@reddit | sysadmin | View on Reddit | 147 comments

I've been receiving this issue quite a bit where the user is complaining that their webcam isn't working. Only the issue is that the built-in cover is covering it. It's so frequent that I automatically check for it before any other troubleshooting, but at the same time I don't want the user to necessarily feel dumb for reporting it to me. I (and collectively us) have come up with clever euphemisms such "layer 0 issue" if something is unplugged or even "computer needed a power cycle" when we simply restarted the computer even though we already told the user to do so. Curious if anyone has any clever euphemisms for when the webcam is cover? Of course I should also pretend to do more work on their computer as opposed to switching the cover open and saying "ta da". Although we have established that I have developed an "IT aura" where things suddenly start to work when I observe it.