National Lottery has updated their website, just added funds to my account and they're not showing, anyone else getting this?
Posted by HornyOompaLoompas@reddit | AskUK | View on Reddit | 266 comments
Just checked my banking app, the money has come out of my account but it's not showing on the lottery website, anyone else having trouble with it?
I swear whenever companies "update" themselves this kind of stuff always happens. Very annoying.
TomYork87@reddit
Still unable to update my card
poofypie384@reddit
site is garbage now.. weekly deposit limits of £100.. wtf is this crap
Entire_Speaker5436@reddit
Still an issue April 2026 🙄
Dear_Writer6970@reddit
I cannot update my expired card because when I do it states: "You cannot update your card while you have a pending transaction" even though there is no pending transaction, other than a guide to deposit 🙄
Least_Temperature_23@reddit
Update on my situation, today I tried to update my debit card details again, and failed. Decided to grit my teeth and phone them. On hold for about half an hour, but eventually spoke to someone. The problem seemed to be that the old debit card wasn’t removed from the account, even though it expired two weeks ago. There’s no option for the account holder to delete an expired card, only to upload a new one. The NL operative was able to manually delete the expired card, and kept on the line whilst I successfully added my new card and some funds. They are clearly aware of this issue, I don’t know why they don’t fix it! Anyway, happy days for me I can play the lottery again at last! (At least until this card expires)
Thorebane@reddit
Still an issue as of 03/03/2026
micthefish@reddit
still an issue!! 13/03/26
poogobberr@reddit
Still an issue issue 03/04/2026
black_phoenix00@reddit
Still an issue 32/3/26
GnolRevilo@reddit
Still an issue.
30/03/2026
Skiesandstardust@reddit
Still an issue as of 11th March…
Arbaces@reddit
Yeah, just had the same problem. The guy I spoke with told me that there's a glitch on their end where if the card number matches the previous, it doesn't recognise the updated version.
Hopefully that means they're aware of it on their end and are working towards fixing it.
harry50105@reddit
did it cost you money being kept on the line?
Least_Temperature_23@reddit
Yes, it cost me 31p on my PAYG mobile.
Obvious-Code-7547@reddit
Having this issue 1 month after you, what a shitshow
harry50105@reddit
it's a fkn joke. I had a very small balance in my wallet. used that for tickets. then tried to update... then transactions pending. otherwise, spend money phoning us to do it manually
Level-Worldliness-55@reddit
Glad it isn't just me that's happening too. Ffs
Dibsaway@reddit
Exactly the same issue I thought maybe because it takes a few days for the refund of funds might still be pending so its blocking the new card. Still it's not the end of the world, I've saved £2.50 so far 🤣
Hour_Reindeer_6984@reddit
I've got exactly the same,tried calling, on hold for over 30 minutes then cut off, been trying for over a week, still can't add funds, had 4 numbers come up from my favorites. Can't get out as I'm disabled. Hopeless.
Longjumping_Young286@reddit
Ive tried for years to log into the lottery website and nobody will help i think we all no they.re all fixed thats wat the problem is fixed we r being scammed of our money
Least_Temperature_23@reddit
I’m having the same problem. New debit card is working everywhere else, I’ve destroyed my old one, I’ve withdrawn my lottery account funds, so have 0.00 balance. Cannot register my new debit card on the app for love nor money! Tried a dozen times over different days now. The old card actually expires tomorrow, so I was hoping I might be able to register the new one on Sunday, but it looks like there’s a much bigger issue with the updated app!
OkMilk8949@reddit
I've tried the same. I was issued a new version of my debit card, with a new expiry date and a different security number. It issues a dummy payment which I've approved in my bank app but even so it simply won't accept the change, so I've closed my account. I'll try and re-setup with a different email address, and the same new card. It's an absolute joke.
Least_Temperature_23@reddit
Exactly what I’ve experienced. Tried on both website & app. Go through the whole process including the bank verification, then just a pop up that says ‘failed to add this card, please try another card’, as if we all have multiple debit cards … 🙄 Complete waste of time, I’ve given up now.
Longjumping_Young286@reddit
Ive tried over 10 years to get online lottery keeps saying wrong password anything to stop u playing
Smart-Foot-8061@reddit
Not only that, but you also can’t withdraw funds. It has the same message.
Lillillia672@reddit
Same! I have £0 and i’m getting the same message. Very frustrating
Huxleypigg@reddit
You sort it out?
Aggravating-Flan8260@reddit
Yep same here ! So annoying wtf ! Do you think worth making a new account? May have to go back to basics with pen and paper
Complete-Spend-6802@reddit
I think they want the account emptied to start afresh.
TangerineSafe9638@reddit
I have a balance of £0.00 and I am getting the same message. Tried uninstalling and re-installing, but no go.
Least_Temperature_23@reddit
Oh drat. I deleted it and hoped reinstalling might resolve it :(
Fit-Composer-7971@reddit
Same here. I've tried from both the app and the website
tee_taks@reddit
I’m having the same issue
FatFluent@reddit
same
LectureCandid5812@reddit
Same
Varkanoid@reddit
same here annoying
Ok-Host-7986@reddit
Getting the same thing.
TussFace@reddit
I don't know if anyone else is still having a problem updating debit cards, etc., but I haven't been able to update my expired debit card for months. Today I logged in, tried updating from the payments section, and it still failed. I then read that you will be offered an option to update payment methods through a pop-up if you try to buy a ticket without sufficient funds being available. I did this, filled in the new card details via the pop-up window, and it updated straight away without any issues. The site's still crap, as is the logic, but at least I can get back to throwing money away each week.
Street-Requirement68@reddit
Weirdly if you are on the phone with them (Waiting in a queue) and on the webchat, it lets you update the card. No idea why, like its now aware of you. Possibly to stop bots, and to realise its a person, not an automated application (as a guess).
But as I pasted on another chat, what woke me up and made me realise its not worth doing:
To give you a sense of the scale you're up against for the UK Lotto jackpot, you are looking at odds of approximately 1 in 45,057,474.
Since those numbers are too large for the human brain to truly process, here is what those chances look like through a few different lenses.
The 500 Wembley Stadiums
Imagine 500 Wembley Stadiums are all completely sold out and standing side-by-side. Every single seat in every single stadium is filled with a different person. I have chosen one specific person out of that entire mass of humanity. Your "chance" is the equivalent of walking into that sea of millions and pointing to that exact person on your first attempt.
The Long Walk Around the World
If every "possibility" were a single step (roughly 1 meter), you would have to walk the entire circumference of the Earth (40,075 km), keep going for another 5,000 km, and then hope that the very last step you take is the "winning" one.
The Golden Grain of Rice
A standard 1kg bag of long-grain rice contains roughly 50,000 grains. To visualize your odds, you would need to pile up 900 bags of rice in your living room. Somewhere in that massive white mountain, I have painted exactly one grain of rice gold and hidden it. You get one reach into the pile, eyes closed, to find it.
The Specific Second in Time
There are 31,536,000 seconds in a year. Your odds of winning the jackpot are roughly equivalent to me asking you to pick one specific second out of the next 17 months, and you correctly guessing which one I’m thinking of.
The Realistic Comparison
To put this into a slightly more "grounded" (though equally unlikely) perspective, you are statistically more likely to:
Alfnosbest@reddit
Anyone else noticed that all their saved / favourite numbers for each draw have all been deleted? I played the same numbers each week and now they are gone, I don't remember all of the different lines to put them back.
LellowYeaf@reddit
I had this. If you find your emails confirming “you’re in the draw”, those should contain your previous numbers. That’s how I recovered mine
Ancient_Plane_6953@reddit
My account has been locked for lord knows why I hate this terrible update
Holiday_Respond_5064@reddit
Can't add funds coz I can't update card details. What a mess
AnyTip6895@reddit
The revised National Lottery website is a disaster. It is difficult to perform the basic tasks, access your account, check balances and print winning tickets to pass on to members of the syndicate.
AdPsychological3441@reddit
I cant see my tickets tonight, normally I sceenshoot them and then check myself after the draw but it says something went wrong....so have I bought the tickets or not? have bought the tickets and just can't check if I've won...all a bit dodgy if I can't check them and have to rely on them to say I've won something.
Tonk80@reddit
Deposited money on the app and it’s not showing. Can’t get through to support as they are experiencing high volume
AdPsychological3441@reddit
Same
M4KEOUTHILL@reddit
Same…
PeppiMoon@reddit
Same…
Various-Rice-8923@reddit
Let's all plate health lottery at least it's not operational only for shareholders and I will sue if thay lock me out with winning numbers just because thay Want to say see gambling isn't welcome after a certain time i spend maby 12 quid per month but because someone gas a gambling addiction i can't put my ticket on them forgot to do it next day and my numbers come up in that case I'm not a gambling junkie im a suicide statistic
poofypie384@reddit
the web version is horrendous now. cant see anything properly. looks dodgy.
MrDeltaHotelLDN@reddit
100% - It's absolutely horrendous. Worst National Lottery web design I've ever seen in 25 years of playing. The layout and graphics are so cluttered and confusing and my old saved numbers (that I can't remember) have been deleted. Terrible - they need to reverse this ASAP.
Various-Rice-8923@reddit
I agree
Old_External2848@reddit
Carefully. It keeps you logged in when you close your browser window. How unsafe is that?
Exotic-Improvement-6@reddit
yes. tried to check results and myonline games from las week not there. Don't know if they were even entered into draw.
KittyPryde1962@reddit
You are totally right. It is horrible to navigate and everything looks clunky.
LeaveLoud4900@reddit
Totally agree. Website is awful
poofypie384@reddit
its almost funny how bad it is.. that said i tried firefox instead of chrome and it works a bit better but still the look is terrible
Zealousideal_Hall847@reddit
Yes this happened too me today I deposited £50 and it’s not appearing on my account
Various-Rice-8923@reddit
I get it its the kid of the ceo both assholes
Various-Rice-8923@reddit
I hope the lottery doesn't get sued because the idiot thay hired to change the website wins the big prize because you can't get a ticket on till you prove you are a human a member of starfleet and the human race then say it 12 times I hope you pass painful you asshole oh an how much did thay pay you fir this shit show
Various-Rice-8923@reddit
What child did thay give a lolly pop to change the website its like pulling teeth Juat to put a ticket on
Pingus_Papa@reddit
It's a shambles, I'm missing winnings from my account, there is also some bizarre message about funds and deposits that makes no sense. It also refuses to allow an update of debit card.
_skalamanga_@reddit
Recent app update sending daily notifications about games, can't see a way to disable them. Feels like spam
Bingpool13@reddit
Anyone had any winnings notifications, or winning put into their account since the update? We don't check our numbers because we remember the family and work syndicates numbers from way back in 1994 when the lottery first started. We no longer play those numbers, and I don't want to see them come up, so we rely on them notifying us via email when we have won something.
Anyhow, since the update we haven't won a penny, but we usually pick up bits every few weeks or so. Might be going through a bad run, however, with the state on the new updates, I was wondering if this part was broken?
dickbutts3000@reddit
I've won around £20 but now it won't even let me sign in lol.
dickbutts3000@reddit
Thought I'd add this here instead of a new thread.
Another update that now asks for my details to sign in. I filled out everything but the sing in button remained greyed out so I can't even sign in.
IndependentOk3937@reddit
It's ridiculous 😒 I cant see what ticket number ive won with i do lots of tickets for me and my family now I cant tell who has won what!! Goi g back to paper tickets from now on.
Inspired_22@reddit
I just missed out on tonight’s draw because of the stupid time-out timer triggering while the app is open. Only had it open for a minute or two as well. That timer should be an optional feature that can be turned off or the timer increased. Most people don’t need it and it only gets in the way when picking numbers. Terrible!
PuzzleheadedMight944@reddit
I have same problem. Cannot withdraw. Cannot update card. Customer serviced cuts you off
Friendly-Local3693@reddit
I just used the app. I was greeted with a confusing message about pending transaction. I just ignored it. I was able to buy tickets and added fund and use it.
Saved numbers have gone to favourite but I preferred saved numbers.
New_Act_5507@reddit
complaints@national-lottery.co.uk I've just submitted a complaint to this email which is on the app.
TwitTwoo2820@reddit
I’ve sent them a screenshot of my tickets. I felt like a right old lady but they’ve confused it and it’s so stupid!! No date to see, no order and tells me I’ve got no matches for every ticket whether it’s been played or not 🤦🏻♀️🤦🏻♀️
New_Act_5507@reddit
I must admit I do feel a bit of a male Karen. I won't go to the extent of calling their call centre as I used to work for one and I know it's not the poor agents fault.
But this has annoyed me lol.
Old_External2848@reddit
So bad I called the call centre and cancelled my account. Took an hour but there's no reason for dealing with such sloppy work that wasn't needed. Seems so bad it looks vibe-coded.
TwitTwoo2820@reddit
I feel the same. I laughed when I told my friend about it because it sounded ridiculous but it’s infuriated me 🤣 I also hate how games that haven’t won are still in the list with no date unless you go into it so I can’t see what games I’ve got left and what have gone! 🤣🤦🏻♀️
Obvious-Gas9460@reddit
Thank you so much for posting this email address. I couldn't find any way of contacting them, apart from phoning and I'm certainly not going to waste my time hanging on in the hope that someone answers!
Beginning-Gate-4010@reddit
I had similar problems to everyone else. I got no joy so phoned the helpline. On the call ID it says National Laundry Company. Not joking - I've emailed twice to ask for an explanation, but received no reply. It's so dodgy I just hate it.
Old_External2848@reddit
Wate of time since complaints are responded to by bots.
New_Act_5507@reddit
Not necessarily if a company gets enough they will have to respond and it will get flagged. But I do get your point. But it's not a waste of time. What would be a waste of time (this isn't aimed at you) would be shouting at the call operators etc.
But to actually complain it would put pressure on them. And it has gone mainstream now with a big news organisation.
lazytyper88@reddit
I had this myself... Made a deposit of £30, it seemingly went through but did not see the funds added. So I assumed maybe I missed a message saying it failed, and I did it again. A few days later I realise the £30 has been added twice, but they then took 3 payments of £30 from my bank.
They were quite useless, as they would not resolve this over email, and the person on the phone wasn't going off-script and just told me repeatedly to contact my bank.
vinny_arm@reddit
Its not sending emails to let me know when my ticket expires. I buy mine every 4 weeks
YogurtFriendly9480@reddit
Same here!
Trick_Cartographer27@reddit
I checked this morning this has now been resolved & i managed to update my details
Obvious-Gas9460@reddit
Oh thank heavens, it's not just me being a tit with technology!! 😅 I have a few tickets left on Set for Life which I purchased with my now expired debit card.
The new website is just awful and it will not let me add my new debit card! I don't know how many times I've tried, but it just says 'card failed to be added' 😤
I've emailed them, but am not holding out much hope! Has anyone else with the same issues actually got an answer from them, or solved their problem??
the_intercessor@reddit
Same!. Bank assured me problem is not their end (which clearly it isnt). Tried calling Lottery and after 45mins of on hold music I gave up. Absolutely hopeless
Solid-Somewhere9370@reddit
I have been playing lotto online for 25 years - this new iteration of the website is the most pisspottical pile of unadulterated shite imaginable
Sharpmoss@reddit
I'm also still unable to update my expired card details. Just fails each time after the bank verification.
Safe_Sail_7235@reddit
My old dedbit cards expired at the end of Jan. The new one is the same in all respects apart from expiry date and CVV. My account is empty. My debit card has been used this month. However, I get "There was a problem adding this card. Please try a different card.". TRied several times. I was on hold for 30 minutes with appalling, repetitive dinning toilet music and occasional "all our advisors are busy", gave up as I was getting very annoyed. Infuriating, bad for the blood pressure, and a waste of my time.
Downtown-Lie2415@reddit
Deposited funds and left bank account on Friday. Still not showing in the app or even as deposit history on Monday.
OkYam2037@reddit
Noticed , you’ve won a prize is also now a lucky dip . It used to be an entirely different email . Previously you’d get a standard you’ve won a lucky dip separate to you’ve won a Prize ! So confusing 🫤, then the emails disappear. Not happy ! It’s not a bad thing Ron because I certainly won’t be playing with the app anymore , and I’m sure a few more customers won’t either because of this . I just never get why they feel the need to change it
Queasy_Difference513@reddit
The new website is absolute 💩, and adds no value to the process. If anything, it actually subtracts value, and there was nothing wrong with the old site. I'm no Luddite (30+ years as an IT systems designer/developer), but I've always hated change for the sake of change, which is precisely what this is.
I've complained about it, and been totally ignored.
Physical-Win-1975@reddit
If it ain't broke, let's fuck it up...App designer's mantra.
Jman321123@reddit
I can't even deposit funds, it asks for CVV number and there is no entry field. What shit show!
Hour_Reindeer_6984@reddit
I tried to do my card as my expirey date is now incorrect, I aurorised it in my banking app, but the lottery doesn't have a confirmation button on the screen to hit, hopeless.
_ComfortablyInPain@reddit
Mine just no longer works, at all. I straight ho cannot sign in anymore, I put username and password in, click sign in and nothing happens.
spamvicious@reddit
I’m now not receiving any emails after the update, nothing to tell me if I’ve won or the normal “you’ve both a ticket” email. Just asked on X and they’ve told me to call them. That will work with me being deaf 🙄
JuiceInformal@reddit
Have to put my cvv code when I deposit funds. I try not to remember that as I spend way too much money as it is. Old way much better. Missed playing last night as didn’t have the code with me and forgot to do it later. Annoying as hell
r_spandit@reddit
Won't load instant win games on Firefox (147.0.2).- just hangs on "loading game assets". Have tried disabling all my extensions, clearing cache and history etc. but still nothing. Works fine on Chrome
neutraltakes@reddit
This new design is complete shite. Everything looks worse. Why do my draw tickets not display in the correct order?
CurrentRecording5589@reddit
Anyone still unable to update card? Tried website and app and just continously says it's failed to update even though everything is fine with my bank/card.
Glass-Comparison-881@reddit
yep my bank work fine but the card wont add to my lottery account
Dismal_Telephone_304@reddit
Its stil fkd. If only they had sh*t loads of money from us to sort it?
Bulky_Delivery_8892@reddit
The website is just terrible. All my drawn ticket dates were not in order. I struggled to look round it. And I usually get a reminder about when monthly my ticket ends but I didnt! So missed Wednesday draw.
Affectionate_Sun1640@reddit
I tried doing the instant games, takes the money but won't load..the I kept trying for days, it kept saying "Finish game" but it won't let me...now to top it all off it's telling me that after taking my money I dom't have enough funds to play and to deposit more! absolutely fuming!
ArthurCrabapple@reddit
I had that too. The site is absolute sh*te. Money gone and the game doesn’t load. Tried Chrome and Firefox, same result. Finally tried mobile and it worked there. So it looks like the app is mobile compliant but is complete pants in a browser. I was wondering if, had I won on the Instant, it might have boosted my balance to whatever the win was without even playing the game. Will never know, as I lost and now refuse to play on that site until it’s either updated or reverted to how it was. I’ve sent a complaint in, but heard nothing.
Formal-Swordfish-281@reddit
I have tried updating my card ...its impossible..also tried ringing helpline ..no-one answers been on phone 15 minutes ...the chat is a bot absolutely horrendous customer service
Responsible-Sign-447@reddit
I have been trying since 26/01/2026 to withdraw my money from my account online and through the app and I keep being fobbed off by the lottery advisers when I call their customer service. This is getting beyond a joke now. I can pay more into my account, yet I cannot withdraw my winnings. I honestly think this is just part of the scam to get the public to spend their winnings, then they don't have to pay anyone. I would like some advice on this feed, if anyone can help as to what I can do about this.
ElderberryAware5891@reddit
I’m unable to add funds on the Lotto website it is white below the amount, button missing and inside the app it brings me to fill in cvv but there is no field to will in the 3 digits. in the app also white below and missing field to write in.
Also horrible to find results when I click results it is no longer good as before which really showed me results, now I would need I write my numbers on paper and then type it in, found out if you go to my games click the blue circle in the middle on top then you can see if you had matches and how many and pending results.
Who else can not make deposits?
Clyde54uk@reddit
Same here I wish they would get it sorted
citizen-spur@reddit
I could login ok. Remember some of my card. My problem is I bought 4 weeks of Euromillions and 4 weeks of National Lottery and my remaining tickets (most of them) all say "no matches"
All, wtf is their new UI doing - tickets aren't in order, they're grouped competition rather than dates.
Utter mess.
Dilkygirl70@reddit
It’s UU - User Unfriendly
Balve63@reddit
I was going to write the same thing. It's just stupid and confusing now. Do I have a ticket for tonight's draw? I think so, but their website says "no matches for tonight's draw, which has yet to be drawn.
Also the choice for sorting my tickets is "newst purchases" or "oldest purchses", so i can't even look at which draw is next, as they're bunched according to when I bought them, not when the draws are. F***ING STUPID!!!
Old_External2848@reddit
AI.
FunctionOk2121@reddit
Why change something that was not broken! Now a total mess, no notifications if you win anything and not a notification when your ticket has finished, absolute nightmare. Perhaps going back to the old method and buy a ticket!!!
Joedot_O@reddit
Yes, won't update card.
Public_Arachnid_7033@reddit
If you play an instant win game it emails you every time you win - I know I was playing it! I thought I'd won a draw this morning but it was just them telling me what I already knew.
Vino-Rosso@reddit
Yes, that's completely pointless and misleading!
Left_Chemist_8198@reddit
It’s so annoying I really don’t like anything about this ipgrade. Plus all the games are hidden now in a wierd layout I don’t like it at all!!
Smart-Foot-8061@reddit
I got an email to say I’d won. I logged in and then tried to withdraw the funds. Says wrong password, despite just having used it to login.
Least_Temperature_23@reddit
Tried again, unsuccessfully, to update expired debit card. This time I tried the website, as I deleted the app. Old card expired yesterday. My balance is zero. New card is enabled for gambling transactions. New card is activated, with use in a shop. I’ve cleared my cache. Added the new card deets & bank verification completed. Just get the same message every time. ‘Failed to add debit card, please try another card’. I give up!
Lumpy_War_6829@reddit
same here
Appropriate-Goal-890@reddit
This website is not only horrendous in design, it doesn’t even bloomin work. It’s broken every day in a variety of ways. I’m sick of going on to try again.
Can’t see results, pages not loading, drill down buttons not working and on and on… how on EARTH so many basic errors were able to get past testing before going live, is embarrassing for them. It’s putting me off using online now.
No_Zookeepergame3477@reddit
The app Won’t scan any of the tickets either. Absolute nightmare
No_Purchase_8032@reddit
New app won't let me change password, why change a good app that worked well.
LazyLady68@reddit
I was wondering whether the dreadful redesign of the website was intended to push us onto the app, but obviously that is just as bad. I'm thinking it's time to part company with the lottery altogether and put the money into savings.
Flimsy_Bed_1183@reddit
We having the same prob has you all are why the hell would you change something that has worked for years they better hope our numbers don't come out because new app haven't let us do transaction because of a CVV saying pending when we have nothing pending tried multiple times not happy
Past-Tourist8455@reddit
It's absolute crap. Logged on this morning to check results and everything is just showing invalid date. It's been a woeful update.
Heavy_Stable_2042@reddit
This is the worst update to an app or web experience I have ever known. The old scan ticket function worked perfectly. This new one immediately takes over your phone’s light and doesn’t work at all. Dreadful. I’m going to delete the app
Puzzleheaded_Read_66@reddit
Please make sure you leave a review or the app on the app store this update has really annoyed so many paying customers, detailing what you don't like about it.
FrazzledGod@reddit
Complete downgrade, utterly awful. I have £45 of winnings in my account, which I was using to play with, but now it's telling me I have to make a deposit to play, but I also have to withdraw all my funds and then change my card? It's so poorly written I don't actually know what it wants me to do.
Biggz1990@reddit
If all your winnings need transferred to your bank will it be eligible for tax?
Passionate-Lifer2001@reddit
No
jrinredcar@reddit
I can't even add a different card because when I go to update my details it says I need to complete a transaction
Ad0m0@reddit
At least you can login, got an email telling me I had successfully unsubscribed (my recurring tickets I presume) but now locked out (I use biometrics to login). Reset password does not work and no response from support. Probably the worst 'upgrade' ever.
Tjorhunter@reddit
I recently changed bank cards, and need to register a new card. I started to buy a ticket, and realised when I got to the deposit stage. When I try and update my debit card details, I can't because of a pending transaction. I also can't delete or go out of that pending transaction... bit of a nightmare.
Huxleypigg@reddit
Did you fix it?
Tjorhunter@reddit
Nope it's still stuck. I have had to create a new account to do any new tickets. Haven't tried support as I imagine I'd be waiting days 😅
Aggravating-Flan8260@reddit
Same !
Huxleypigg@reddit
Did you fix it?
PreventerWind1997@reddit
same
MidianXe@reddit
It's far far worse than the old one. It doesn't seem to support anywhere near as many options as the old one and is just a mess.
General_Breakfast281@reddit
The app is crap now
General_Breakfast281@reddit
The app is crap now
No-Description7035@reddit
I can't log into the app. Only on a web browser
Far_Ear2818@reddit
Why fix, what's not broke? Absolutely awful website now.
Zarjaz1999@reddit
The app is no longer showing my past draws - so I can't even see the ticket I bought for last night's Euromillions!
Educational_Ad_9338@reddit
I dont use the app, I go the website and my tickets I purchased over an hour ago are not showing..I rang thier helpline number but nobody has answered in half hour and the web chat also ,nobody is speaking
Educational_Ad_9338@reddit
I am having the same problem.I bought lotto tickets for this evenings draw and they're not showing in my account, nor on the email they sent me. Ive been on the phone to them for half hour but its just music playing constantly. I went on the web chat but nobody is replying on there either.
Zarjaz1999@reddit
I Googled it. The app was updated last weekend and they have admitted that there are many problems since the update....
Appropriate_Sleep144@reddit
They ruined the website and app, its now extremely confusing viewing your ticket or understanding future draws as you are spammed with page after page of tickets that make no sense. Its impossible to navigate anymore or understand whats played/to be played. Its that bad that i am quitting, i already deleted the app what a joke
MrDeltaHotelLDN@reddit
Yes exactly that! It's so damn confusing now - absolutely ridiculous. Tiny fonts, page after page of incomprehensible lines, no way to delete/change your "Saved Numbers", old saved numbers now deleted from their system, impossible to see what your winnings are. 0/10 terrible.
MountainMuffin1980@reddit
It's absolute bollocks now. I have a syndicate where I buy 4 weeks of tickets every month. In the old app I cluld check the ticket and it would show the results of previous draws and dates if the next draws. The current app...makes no sense. Draw 2 of 4, draw 2 of 4, draw 1 of 4, draw 3 of 4, in an awful order with no explanation of the prize won (or not) or wjem future draws are. It's shite.
FrazzledGod@reddit
I came back to this just to assure myself I'm not going mad. I buy bunches of tickets at a time as well. List tickets and filter - eg Set for Life. Lists all my drawn tickets and pending tickets in a jumble, appears to be random order. It has "no matches" next to the upcoming ticket (which is on Monday). But filter by pending tickets and it says I have no tickets. So there's no way to filter which tickets have been drawn and which are still to be drawn, so you can't tell when your last ticket is without either going through it manually, or screen grabbing it and sticking it in ChatGPT....
MountainMuffin1980@reddit
I had to go and check an email I sent to my group about the last tickets end date to confirm my thinking! It's genuinely awful and so difficult to see when you've won something and when a ticket expires.
FrazzledGod@reddit
It's Friday Jan 30th! This is objectively absolute dog shit.
Old_External2848@reddit
I thought was just me. It's a dog's breakfast built by AI, probably. My future tickets aren't shown as pending at all. All the date orders are bollocks. Multiple pages to see tickets. Not investigating the rest of the site to check whether saved numbers work. When my tickets run out I will be deleting my account.
FrazzledGod@reddit
Agree 100%!
Dazz316@reddit
Nothing we can do, contact them.
HornyOompaLoompas@reddit (OP)
I notice when they steal money from me.
Dazz316@reddit
You don't know yet if money has been stolen. They might have it but an error may be that it's not showing it. If you call them and ask you can see if you can clear it up.
And you noticing an error is the 1% of the time. Probably 0.01% of the time. These apps get updated aaallllllllllll the time. From bug fixes, security updates, certificate renewals and all sorts of stuff. You don't notice the vast majority of them. Sometimes they go wrong and stuff happens that you'll notice, like today.
Before you throw your toys out the pram. Just call them up and enquire. It could be something they can instantly fix, something they say they're working on and will be resolved shortly or something you may need the bank to resolve. Coming to Reddit is useless either way, go call them like an adult.
Least_Temperature_23@reddit
Coming to Reddit is not useless. If you google ‘national lottery app not working’ this sub is one of the first hits, so obviously enough people complaining plus the sudden lack of funds going into accounts, account deletions etc. and someone at Allwyn will eventually notice …
Dazz316@reddit
They still need to contact them, Reddit a great place for info. But if you've lost money, Reddit isn't getting it back for you.
Kind_Scale2587@reddit
I called yesterday after an hour and 33 minutes I gave up so please don't advise someone by talking utter shit!
Dazz316@reddit
What do you want Reddit to do? Rob them? Hack into their banking and get your money back?
They are ones who you transferred your money to and isn't showing. They are the ones you need to speak to or your bank. Reddit cannot you. It sucks to wait but if that's what you have to do, that's what you have to do. You can also email them or see if there's an only chat support.
Whatever you do, you need to contact the people who you gave your money to OR the people who sent it to them. We aren't getting it back for you.
Few_Lengthiness_2587@reddit
Gambling and calling it stealing is wild. Time to reassess.
HornyOompaLoompas@reddit (OP)
You make it sound like I'm betting the mortgage on blackjack. Jesus.
Street-Frame1575@reddit
And you're accusing a legit company of 'stealing' despite freely admitting it's an IT glitch.
There's simply no way The National Lottery are going to "steal" money from players.
It's a glitch, your money is safe, yes it's annoying but it'll most likely be sorted in a couple of hours...
HornyOompaLoompas@reddit (OP)
LordSideQuest@reddit
Be patient, they're fair and you'll probably get sorted with little to no hassle. The app is down right now (for me at least) so maybe they're still working on something.
Character_Average_29@reddit
The update is absolutely dreadful. Difficult to do anything and it’s put me completely off using it
Character_Spring6606@reddit
Yes the new app is confusing can't check your on line tickets anymore the old app was much better considering deleting the app it's just made it more difficult to understand
Mysterious_Energy101@reddit
Can't withdraw my funds, it says pending transaction, there are no pending transactions so it looks like they're keeping my money. The new site is dreadful.
Affectionate_Sun1640@reddit
Same here..it's absolute rubbish! I've tried to do instant games twice, it takes the money but the games don't load..seems the only option to try to sort it is the usual rubbish chat bot which as everyone knows will only cover certain topics, if you try to deviate from that it will tell you it doesn't understand. There is no option to speak to an actual human being!
doriliv@reddit
I can no longer log in but seeing all the issues people have been having with adding funds and glitchy tickets maybe that was for the best :/
StuN_Eng@reddit
The updated app is just as bad
Plus_Inspector_6316@reddit
I can no longer scan my tickets it's asking for a bar code. Can anyone help please
Key_Yesterday_4616@reddit
Also, they aren’t sending emails to notify you that your ’ticket has finished ‘ luckily I checked this week as the app looked different on my Home Screen. The new app is awful. The old app was so easy to use, please bring it back lotto.
poofypie384@reddit
update: nothing works, showing prize won but not the ticket, so many other features not working
Clyde54uk@reddit
When you try to add funds it asks for cvv number but there is nowhere to add it , the site is a joke now since the update.
mrben86@reddit
It's amazing how badly they managed to mess up this 'upgrade'.
If anyone is looking for a reliable app to check results and saved numbers and scan tickets easily, check out My Lotto UK: https://uklotto.app/ (I'm the developer)
daven284@reddit
am having similar issues as others with pending transaction message. i noticed that my card expiry date has been changed and not not by me, cant change it cant buy tickets and cant even update my details, i do wonder if they have just stopped doing chat and taking calls or something because of the amount of issues, it certainly does look like a poorly designed and tested website, wonder what happened to dev testing,
Living-Light-6999@reddit
I can't login to my account. Have try to reset password but they don't send any reset emails. I have try since Monday and nothing today is Friday. Today after waiting 1 hour and 20 minutes some lady try to reset no luck not receiving reset emails so I asked her can we set temporary password on the phone no can't do. Useless just useless
minxorcist@reddit
I can't log in. It doesn't recognise my login details.
5hiner@reddit
ive had this it only recognizes the @ thats on my special charters on the phone not the one on the alphabet. i wouldn't of found this if i didn't have a machine at work that does a similar thing.
Left_Chemist_8198@reddit
Glad it’s not just me what a mess!!!
Puzzleheaded-Fan3612@reddit
My mum bought a euromillion ticket for tonight and it says ‘no matches’ already before the draws even happened wth? Has this happened to anyone else after the update?
Turbulent-Feed9103@reddit
Mine is showing as pending, bought the ticket earlier
Turbulent-Feed9103@reddit
I don't know if it's new website related but I won 140 quid on Weds and they still haven't sent me it.
Varkanoid@reddit
They will realise soon enough when they start losing money fast that no one can buy because of this stupid pending transaction message.
HousebrokenGeek@reddit
Tried updating my card and it just won't have it. The new site is just awful.
Far-Mountain1771@reddit
The scan ticket function is now a waste of time trying to scan the barcode instead of the QR code is driving me up the fuckin wall, the old way was easy and simple why the fuck did they change it
Complete-Spend-6802@reddit
Yes my upcoming lottery are labelled 2 of 6, 6 of 6, 4 of 6, very confusing.
Routine_Market_7114@reddit
I share the total dissatisfaction with the new app. Just had a new debit card and tried for four days to use the update feature. Constantly told that it was rejected. Three calls to my bank told me nothing wrong with new card. in the meantime tried for three days to speak to someone at the National Lottery. immense wait times, annoying music and a repeated message thanking me for my patience! Finally managed to speak to someone after hanging on for 45 minutes. Told my old card had been removed and that I could now update with my new one. I tried this for most of yesterday, but still got rejected message. Bank said it may take a little while for their system to updat. Finally, more than 24 hours later I have had success.
The new web site was no help, unhelpful to navigate or give me any useful guidance. It is not an improvement!!
Heavy-Lab7536@reddit
My tickets bought prior to the update have disappeared completely
Prestigious-Past-244@reddit
Mine to
EasternAd7266@reddit
My tickets bought on Friday have disappeared. I have no idea what my numbers were which is frustrating if they've lost the digital info
Accomplished-Pear418@reddit
Hey did anyone get this resolved? If so how please?
Pure-Necessary-1510@reddit
Same for me, I wanted to check the weekend and Monday's and couldn't get on, then today went to look as the app was up and running again and all my paid tickets have gone. All past and future completely vanished and all my regular saved numbers are missing.
Effective-Still-3253@reddit
I thought mine disappeared but there showing tickets from date ticket was purchased, instead of showing date of when game is for
poinsy@reddit
My saved numbers are missing also. Such a pain. We should be getting paid for testing.
Prestigious-Past-244@reddit
The new lottery APP ,is not very customer friendly, it's hard to navigate following from the previous version, it gives you less information that is all mixed up ? Please revert back to the last version much better
Odd-Examination-2268@reddit
This is the first time I've ever felt the need to share my feelings of how bad something is. It's awful! I run a work syndicate plus have my own account. It's just taken me 5 minutes to find my ticket from last night's draw. Absolute rubbish. Do these things not get tested?
Dawni499@reddit
Patience has paid off - I deposited £20 twice on Monday morning but only one showed up on the Lottery website despite my bank showing both had been paid. I read that many people couldn't get an answer from the Lottery people as there were so many enquiries so I thought I'd leave it and deal with it later in the week. I checked in each day to see if it had turned up but no it hadn't, but then today there it was, I'd £20 more than yesterday - happy days!
I must say I do find the site confusing compared to the easy to use original one, I can't understand why they think this site is an improvement. On the original site everything was grouped nicely together, you could see at a glance what was happening on the site and on your own account, you could do whatever you needed to do in a very short time. I often forget about playing the lottery, then suddenly remember and rush to do it quickly, something that was easy with the old site but that I can see will take much longer now, so I'm afraid last minute plays might end up a thing of the past. I do hope whoever designed this new site will read some of the many comments people have been making here and elsewhere and pay attention to their opinions.
edibleplywood@reddit
I've still got a couple of draws left on my tickets but I think I'm going to have to go into an actual shop for the first time in a couple of decades.
LoanPsychological143@reddit
I have been trying to get through to them since Monday with no luck. I deposited £50 through the app early morning. I got a mail saying my payment had not been succesful and I was not charged. As I naturally thought the payment hadn't went through, I tried again later that day for £50, and this showed. Two £50 payments were showing in my pending payments with my bank, for a day and I assumed 1 would dissapear, but both moved to completed payments and the money was taken twice. Tonight I have a "Manual Adjustment" on my account and my £50 returned.
So it looks like the National Lottery are on it as I've never managed to speak to them on the phone. I am sick of saying my Postcode and Date of Birth on the phone only to be told they are busy with other customers and not getting through, or the dreaded muzak for an hour with my phone on the side as I potter about.
I've withdrawn the £50 from my National Lottery account this even, now let's see if it actually comes back !
New_Act_5507@reddit
Hmmm just brought one lotto and one euro million for Friday (normal numbers) I haven't deposited and played for 4 weeks like normal. Just to test it. Even though the layout is still shocking
Electrical-Jello2363@reddit
Looks like a 5 year old designed it
Old_External2848@reddit
AI, a five year old would have done better.
KentCarLaf@reddit
They have tried to fix a problem that didn’t exist. Couldn’t play today inspite adding funds to my account. Kept saying something wrong and that was after the update. It’s no where near as user friendly as it was before so guess will go back to the old fashioned way and that’s buy tickets from a shop. I wonder how much this cost for some tool to destroy a easy to use app?
Old_External2848@reddit
AI and dumbass managers.
Fun-Beautiful-3337@reddit
Took me half an hour to figure out how I won 2 lucky dips; another half hour to figure out how to get a ticket to print on a single page( you can no longer "print selection"). Preventing choice of which day a lucky dip is played is at best completely unfair, at worst probably illegal? Seems like an exercise in making playing National Lottery/Euro Millions as difficult as possible. As the saying goes, if its working, don't fix it!
TomZed1@reddit
Its down today again, yesterday payment didn’t work and my direct debit tickets disappeared
BradChiMan@reddit
I can't even log in. My account has been locked "to safeguard my gameplay". I spend £3 to £5 per week, so hardly an out-of-control addict.
Left_Chemist_8198@reddit
😂😂
spackledog@reddit
I'm stuck in an endless password reset loop. Oh well, won't be playing until its sorted.
OskiStudios@reddit
Genuinely awful system. Didn't get told via email that I'd won a £5 on Thunderball, hopefully if someone's won the jackpot they told them. Can't see the tickets in order of what's coming up. Like others, my tickets are all showing as no matches. Please lottery gods... Bring back the old website.
Robabroad31@reddit
I won £10 on Euromillions hotpicks and didn't get an email either!
thomsont911@reddit
Worst update ever... 😡😡😡
shearjoy77@reddit
I had to re register as didn't exist anymore, but now can't register a card it verifies via banking app etc but fails to add think they have broken it 😂
jammer0501@reddit
I have the same problem
Much_Scene_7086@reddit
Cannot get in the app. Says I'm abroad, wishful bloody thinking. What a bunch of idiots.
Wooden-Violinist1444@reddit
I will say if there is this much of an on hold there must be loads of people calling with issues . They have officially reinvented the wheel
Huge-Obligation-1391@reddit
So far there are 11 of us at my library group that can't use our apps, we have decided to take it as a hint to stop playing the lottery anymore. Well done for customer care, we now use the money for lunch out once a week.
TheFourTruthz@reddit
You all get "Sorry, there was a problem with your request. If you are trying to access your account please contact Customer Care" right?
Wooden-Violinist1444@reddit
This what mine is saying , left the phone on hold been over an hour now .
Hadenufnow@reddit
Since the recent major upgrade I have been unable to log onto my account either on mobile or laptop.
Have tried several times to change password (though I don't believe I had password wrong as it is saved by a password manager). I get the message to contact customer care.
I have tried numerous time over the last few days to get through on the phone - impossible. Tuesday I actually got a message to "try tomorrow"
The team are busy handling other calls at the moment but we'll put you through as soon as we can. Thanks for being so patient"
.....ad nauseum till my hands free phone runs out of battery - which usually means around an hour. (I don't have mobile signal in the house and my landline does not work while charging)
Chat bot on mobile either doesn't reply or doesn't offer right options.
I have a small credit on my account but well and truly p****d off now.
SRG007BOND@reddit
Hi Sane again today. Tickets pending, deposits failed email recieved. DEFINITELY RUBBISH APP NOW GOING TO SHOPS FOR PAPER TICKETS
othernamesweregone@reddit
I can’t log in to the website or app…
SRG007BOND@reddit
Yes...received email saying funds not added after I had put my games on for tonight Tuesday! My tickets show but with 'pending'...whatbif I win,? New app looks like Fred Flinstone updated it. Put back as was... I am reverting back to going to shop and getting paper tickets again.
Bad_Edit@reddit
The app is awful, having to memorise a ridiculously long Million Maker Code to input manually instead of it being a case of "Check Numbers" and getting an automatic results screen.
bev1d@reddit
I should have had a £5 win tonight but the app is saying no matches. Hopefully it will fix itself overnight.
New_Act_5507@reddit
Can't actually believe how bad it is
clare795@reddit
Yeah added money but nothing in my funds
Vegetable_End9900@reddit
Same for me
Beginning-Oven-4378@reddit
Same for me Says -£15
fulltiltrascal@reddit
I bought tickets yesterday, funds taken from my bank account, not returned, yet I'm seeing 'deposit failed'. Same thing again tonight, Tuesday. I don't know if I've got valid tickets or not. The 'help' line just says busy, call back tomorrow. What a shambles.
Ancient_Dingo736@reddit
Where can we see the pending tickets when playing by DD? Used to be able to log in and they’d be there. Now I don’t even know if my regular numbers have gone on automatically or not.
ResponsibleTruck4682@reddit
Mine used to appear for the week every Sunday but my Tuesday tickets didn't appear until today and I have one ticket for Wednesday but not the other. None are in date order either and there appears to be no way of putting them in date order yourself. Absolute shambles
Alfnosbest@reddit
All my regular numbers have disappeared, I can't remember what they all were to add them back in.
Intrepid_Kale_5263@reddit
It won't let me add a debit card. Each time it says card not added. What is going on.
Little-Village-1848@reddit
Can anyone else only add £100?
This-Mountain-3503@reddit
Worst still the on-boarding process needs you to deposit an amount in despite having funds already. It’s a horrible design, everything is wobbly and makes me visually sick. Bad enough I just deleted my account and the app.
Ok_Permit_5463@reddit
I bought a ticket for the 24th and it won't let me in to my account since the update. I could be a winner and don't even know!
Emotional-Stand6210@reddit
Is anybody else noticing tickets that were bought before the update, now showing as already played on the website with 'no matches'?
Effective-Still-3253@reddit
Yes but if you scroll down it shows game not played yet, awful site now, I thought the same
The-Southerner-UK@reddit
Thank you.. I now see they are there.. Tickets bought this morning, they are showing as "pending results", however, my past purchased tickets before upgrades for future draws are showing as "no matches", instead of "pending results".
citizen-spur@reddit
Same for me. Can you imagine "winning" and it not registering!!
The-Southerner-UK@reddit
Wow, can you imagine? I have tickets in tonight's Thunderball, so definitely will have to see how that goes.
LeaveLoud4900@reddit
I've just commented about the awful website. It was so much better and easier before. Dont reckon much to the update
TheHyperLynx@reddit
Yep, noticed this all my tickets for the month showing as no matches like they have already been played.
The-Southerner-UK@reddit
I also had four tickets that are not showing.. This is frustrating.
Straight_Big6335@reddit
It this but I bought a ticket, they took the funds and there’s no ticket and you can’t call them because it’s so widespread, they aren’t taking calls
nazaboy52@reddit
same here.. took the money from my account for tonight’s lottery then gave me no ticket… now cant even log in
Effective-Still-3253@reddit
Did you get email confirmation of purchase? Also there showing tickets from date of purchase instead of showing date the fane is going to be played
Straight_Big6335@reddit
A k up and running now and my ticket appeared
Straight_Big6335@reddit
Same same
Unable-Leg9645@reddit
Terrible nw layout, they need to change back. Don't need to see ugly faces leering at me when I buy my ticket and a disorderly mess generally.
markjohntwo@reddit
Tried to play on the new app , yesterday… gave up and deleted the app …. sent a few comments … not using this app for the next 6 months until they sort out their ducking mess !
sparkly_wolf@reddit
I can't even sign in after update, keeps popping up they can't confirm my location (location is on though)
LeaveLoud4900@reddit
That was me yesterday but just managed to get on site about 15 mins ago but wish I hadn't. The site is awful. Much prefer the old one it was so much easier and looked better
KentCarLaf@reddit
Exactly what I thought. I think I’m just going to delete the app and go back to buying lottery tickets in a shop.
Dawni499@reddit
Same here, the location I mean. Have had a lottery account for years but suddenly they can't confirm I'm in the Uk or Isle of Man. That was on the iPad but I switched to my phone and did it there after turning off WiFi.
New_Act_5507@reddit
I can't see my tickets over the weekend. What have they done
Plus-Air-1428@reddit
I thought the site was a spoof, and when it doesn't "remember" my card details and was asking again I thought better of it.
AutoModerator@reddit
Please help keep AskUK welcoming!
When replying to submission/post please make genuine efforts to answer the question given. Please no jokes, judgements, etc. If a post is marked 'Serious Answers Only' you may receive a ban for violating this rule.
Don't be a dick to each other. If getting heated, just block and move on.
This is a strictly no-politics subreddit!
Please help us by reporting comments that break these rules.
I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.