ASUS issues “internal review” after AMD Ryzen 7 9800X3D failure reports
Posted by Jumpinghoops46@reddit | hardware | View on Reddit | 138 comments
Posted by Jumpinghoops46@reddit | hardware | View on Reddit | 138 comments
Disastrous_Ad3018@reddit
I have a computer that uses Asus tuf x870 mobo and 9800x3d that just froze completely, wouldn't turn off, and now won't boot and has red CPU light and orange dram light. What should I do? Some steps I took: https://www.reddit.com/r/techsupport/comments/1sca4mu/computer_froze_wouldnt_turn_off_now_solid_amber/?utm_source=share&utm_medium=mweb3x&utm_name=mweb3xcss&utm_term=1&utm_content=share_button Posted here too: https://www.reddit.com/r/pcmasterrace/s/bLP36OlQjJ
Strange_Question_543@reddit
Gigabyte b650 eagle ax and i have burned 7600X after 11 month usage loool
sartisara@reddit
Any updates on this? Or did they just say they were concerned and then everyone calmed down.
Ap0llo@reddit
My 9800X3D died after 1 year on ASUS 870e-e Strix. I posted it here a few weeks ago. Was on the September bios version. Went to sleep mode and never woke up. AMD shipped out a new one, but I already bought a 9950X3D to replace it.
No burn marks, temps never got above 70-75c on water cooling. My only guess is something to do with BIOS, tiny undervolt, and/or sleep mode.
To be safe, don’t use sleep mode, just shut down. Do not use PBO or undervolt, performance improvement is tiny. Update to the latest 1804 Bios.
blownawayx2@reddit
My 9950x3D just died on the same board coming up on a year. Is it AMD? Is it ASUS? We’re left in the space between… I’m not sure even they know, but I don’t love having to RMA motherboards, chips and PSUs in the span of a year. It’s not a great look. I guess this is what happens you are an early adopter.
Lesson learned?
Nah!
ExeusV@reddit
I had 5700X3D and it died after 9 months of usage, on Gigabyte motherboard.
john1106@reddit
which motherboard u are using? B550
ExeusV@reddit
I know it may sound weird, but I don't remember what model was in that build. I've changed my mobo and PSU since then
Fatigue-Error@reddit
I had one die too. I got lucky though, AMD replaced it with a 5800X3D. Hope that doesn’t die now.
Jeep-Eep@reddit
lmao if someone in this thread scores a free 9850X3D if it goes belly up on them.
-WingsForLife-@reddit
They have to buy ram though. 50/50
diak@reddit
I bought the same board last week waiting on pricing/availability of the x3d 9850. What m2 slots are you using? The ones covered by the heatpipe are sharing lanes with the x16 slot for some reason
VenditatioDelendaEst@reddit
This is an extremely cucked way to operate a computer.
Strazdas1@reddit
Sleep mode was always fucked due to how much software is allowed to issue random wakes for no good reason. I found it to be a hundred times simpler to just go into idle monitors off mode and leave it spinning.
996forever@reddit
Sleep mode (S4) and modern standby (S0) are obviously far more useful for laptops.
nosurprisespls@reddit
The only software waking up the computer is Windows trying to do updates at 3AM. Disable schedule updates and everything is fine.
HatefulAbandon@reddit
Many motherboards have had issues with sleep and wake modes for as long as I can remember going back to the early 2010s and they still do today.
I remember dealing with sleep mode issues on my Sandy Bridge PC back in 2011 and all the way up to current gen it’s still been wonky for some reason. My current MSI motherboard has issues with randomly stuttering on cold boot, and MSI doesn’t even acknowledge or say anything about the issue.
nosurprisespls@reddit
I never have problem with sleep since 2010s on desktop.
VenditatioDelendaEst@reddit
Oh, I do not doubt that poor testing and underinvestment in firmware are common, but that doesn't excuse it. A $250 motherboard shouldn't have stupid firmware bugs that cost the user an extra $25/year in electricity (in cheap places...) or alternately several minutes a day re-creating context.
scielliht987@reddit
Sleep is great on my 12600. It used to not wake up rarely in the past, but doesn't do that any more.
But I've also disabled fast shutdown and stopped Windows from updating. So I have a much more stable system.
RecaptureNostalgia@reddit
Wait by "Sleep Mode" is that just putting the PC to sleep/suspend thru the OS?
VenditatioDelendaEst@reddit
I assume that is what we are all talking about. The same part of the UI that used to expose S3 suspend when that was the only way to do it, but now exposes S0iX.
Jeep-Eep@reddit
This also raises a slight possibility that the failure mode can be blamed on some windows 11 fuckup, and we all know such a thing is entirely plausible.
nisaaru@reddit
Instability I understand but can can undervolting destroy a chip?
nosurprisespls@reddit
This post here says no undervolt and chip burned https://www.reddit.com/r/hardware/comments/1qkr8ve/asus_issues_internal_review_after_amd_ryzen_7/o1f7x9z/?context=1
Blueberryburntpie@reddit
Even with undervolting, you will still get voltage spikes depending on the workload. And there could be something in the CPU that was very sensitive to them.
A decade ago when I undervolted my laptop, I noticed that it was more reliable to put the laptop through multiple sleep-wake cycles to test the undervolt stability, than to rune Prime95. It was very easy to have an undervolt that was 24 hours Prime95 stable, and then crash as soon as it is taken out of the sleep mode.
nisaaru@reddit
Thanks, makes more sense now.
VenditatioDelendaEst@reddit
It's possible. If you run a power-limit-saturating workload with an undervolt, the chip is drawing more current than it does at stock. [Current density drives electromigration](https://en.wikipedia.org/wiki/Electromigration#Electromigration_reliability_of_a_wire_(Black's_equation))
puffz0r@reddit
The undervolting on amd is pretty insignificant, -30millivolt is like 3%, i highly doubt that would produce significant increases in electromigration
nisaaru@reddit
Ah, thx.
Jaz1140@reddit
Yeh highly highly unlikely, less voltage and lower temps really ain't gonna hurt a CPU.
So if you use PBO and a negative voltage curve offset like most people who know what they are doing will, I was be shocked if it caused ant issues outside of stability of you push it too far.
I run -40 negative curve offset on my 9800x3d and it sits at 55c in games non stop and 5.4ghz all day
Cole3003@reddit
What do you mean, don’t undervolt? Aren’t the best guesses for why the 9800X3Ds dying that the VSoC was too high (1.3V or more)?
Ap0llo@reddit
I had VSoC set to 1.2. Just hard set it to 1.2 then disable PBO and dont use Curve Optimizer/Shaper - it's really not worth it.
jomsjoms@reddit
this is what i did. i set it to 1.22 then disabled PBO.
Asgardisalie@reddit
Nope.
Strazdas1@reddit
of course it doesnt when the sock will randomly run the CPU at 1.55V whatever your settings are.
Jayram2000@reddit
I have a 9950X3D on the X870e-e R2, have you heard if these issues are present on the R2 version of the board at all? I can't seem to find any reason why they even made a new revision.
Jeep-Eep@reddit
This also raises a slight possibility that the failure mode can be blamed on some windows 11 fuckup, and we all know such a thing is entirely plausible.
Gullible_Goose@reddit
Could be something with the chips too. My 7800X3D died recently, after 2 years in an MSI board. Was already acting wonky for a few months with a few failed boots and all sorts of issues waking up from sleep.
ray_fucking_purchase@reddit
Seems to be an overlapping issue with AMD and sleep on these chips. Wondering if there is some sort of spike occurring that's frying these things when waking up.
i_max2k2@reddit
I’m on the Pro Art motherboard and on a older bios, wondering if I should just leave it as it is
Awakenlee@reddit
I have seen other suggestions that sleep mode is involved.
Kasilim@reddit
I'm going to lose my mind. I've bought a new motherboard, ram, and gpu now because of this failure to display on post issue. First thought was bad mobo, then failing memory initialization, then gpu issues since it won't even show bios. Turns out that the REASON I bought a 9800x3d system (my 13700K killed itself because of Intel being dumb) is just happening with AMD now. Lovely.
Bro0k@reddit
Hope that don't takes as long as Asrock and we actually get some info soon.
constantlymat@reddit
Indeed. I am nervous about my Tuf Gaming B650 Plus Wifi potentially frying my new 9800x3d...
Prozac-lover_5938@reddit
My Tuf Gaming B650m Plus wifi runs from december 2024 with 9800X3d. Bios v3279. I dont have issues at all.
nosurprisespls@reddit
Are the 600 series board affected? I got the X670E last year; pretty happy with it.
MasterClassic8118@reddit
I am using ASUS TUF Gaming X670E-Plus WiFi, my 9800x3d died in October after being installed in February of last year. First CPU I have ever had die in 25y building personal computers...
jomsjoms@reddit
did you undervolt or overclocked your cpu?
MasterClassic8118@reddit
Kept the bios default except changing RAM from 5600 to 6000
jomsjoms@reddit
bios default has PBO turned on and soc on auto right? i set a static 1.2v on my soc and turned of pbo due to this. i hope that helps.
nosurprisespls@reddit
I don't think PBO is enabled by default. You have to agree to overclocking when you go to the PBO BIOS page if I remember correctly
nosurprisespls@reddit
Now I'm a little worried. I have the X670E-PRO and 9800X3D ... for about 10 months. I have a little bit of undervolt -10mv for a bit of performance boost.
MasterClassic8118@reddit
RMA process wasnt bad with AMD, I'd only worry if you bought it used or dont have a valid warranty for some other reason. They ask for proof of purchase and a photo of the product. I gave them a PDF from a downloaded invoice from Microcenter, and a photo of the CPU on its retail box. Turnaround time was 2 weeks.
loozerr@reddit
It's got a decent warranty, no?
constantlymat@reddit
I'd prefer not to actually test how the Asus e-store where i bought my motherboard and Amazon where i bought my CPU, would coordinate liability in case both items get fried.
Playful_Quiet_9284@reddit
Haha. That's why I used overclockers for all my purchases LOL. 3-year warranty!
loozerr@reddit
Obviously but it's not like you're stuck with a dead cpu if it's a problematic unit
cyborgedbacon@reddit
ASRock has been pretty open about reaching out to AMD, it's just they haven't been receiving any word back. The fact ASUS is involved now, is finally pushing AMD to do something.
WranglerHot4949@reddit
fr it's like everyone hda to team up to get AMD's attention. let's hope for some quick updates now
Public-Radio6221@reddit
Everyone? ASRock(Asus) teamed up with Asus to do something? Are we being fr?
Owlface@reddit
Isn't this stuff the reason they're releasing the 9850x3d?
With the 7800x3d we didn't need a year plus of bios updates or a 7850x3d to fix it since it was genuinely board vendors over-juicing their boards.
cyborgedbacon@reddit
Exactly, instead of ragging on ASRock/ASUS/whoever, we as consumers should be happy this is forcing AMD to take action and do something. Clearly the issue stems beyond the motherboard manufactures, whether the issue lies within a flaw of the chip or in the AGESA coding for the BIOS. The fact that it took ASUS to get involved, while ASRock has been trying for nearly a year is really telling.
CVGPi@reddit
Isn't ASUS a major shareholder in AsRock and share many components?
cyborgedbacon@reddit
Not since 2007/2008. ASRock was spun off from ASUS around that time period, and became their own company. Both operate under their parent company called Pegatron, but that's as far as it goes.
excaliburxvii@reddit
Asus owns Pegatron which owns ASRock.
cyborgedbacon@reddit
No longer true, ASUS sold their stake in Pegatron in 2009. They don't have a stake in ownership of ASRock.
excaliburxvii@reddit
Pegatron is not Asus' patent company. Your initial comment is incorrect.
FlarblesGarbles@reddit
They're still a major shareholder, like they said.
cyborgedbacon@reddit
That hasn't been true since 2009, when ASUS sold off its last shares of Pegatron. They are not a shareholder.
CVGPi@reddit
I meant like yes they were spun off but still are quite related. Hell sometimes their boards have very similar defects.
cyborgedbacon@reddit
Their relation ends at the parent company, otherwise, publicly they are independently ran from one another. Which defects are you referring to, outside of the current ongoing problem?
EmekaEgbukaPukaNacua@reddit
I mean that’s like saying “they are brother and sister… their relation ends at their parents, that’s pretty much it”.
You don’t get much more related as 2 companies than having the same parent company.
dsoshahine@reddit
...means "they haven't been receiving any word back." to you?
r_a_genius@reddit
https://youtu.be/jiEv6VTDt5c?feature=shared
Start here buddy.
Canadian_Border_Czar@reddit
Reading comprehension is an essential skill for becoming a functional adult and joining the workforce. You will struggle significantly in your professional life if this is how you respond on impulse.
I highly encourage you to read books, then think about what you read, write a report for yourself, and then read more books.
cyborgedbacon@reddit
If you go back and read my first comment, I was talking about ASRock being upfront about reaching out to AMD and not hearing anything back. All you did was quote an ASUS comment from the article, which doesn't pertain to ASRock.
So let me get this straight....ASRock, ASUS, MSI, and Gigabyte are all experiencing issues with the 9000 series CPUs dying right? AMD was blaming motherboard manufactures over the Summer, and each one has released several BIOS revisions that...guess what? Aren't stopping the chips from dying.
Are you going to really sit here, and throw out the excuse that "Ohhhh r/hardware is just trying to find any reason to blame AMD and throw trash at them!!!". The fact of the matter is, the motherboard manufacturers don't know what the issue is. So clearly the issue definitely falls on AMD, because clearly nobody knows what the hell is happening.
flooftastik@reddit
What does ASUS PR statement have to do with ASRock?
Bro0k@reddit
You mean the clean the socket advice?
FlarblesGarbles@reddit
ASRock is taking long because they don't know and can't find the cause. Gamers' Nexus and Wendell from Level 1 Techs are both looking at it as well, more emphasis on Wendell. They can't find anything solid. They can't even reproduce the issue with motherboards that have had CPUs die in them already.
Flaky_Elderberry841@reddit
is this issue limited only to the Ryzen 7 9800X3D, or does it affect non-X3D Ryzen CPUs as well? What steps can I take to prevent this kind of problem?
xole@reddit
are any of these failures running stock without enabling pbo or other oc options?
FuzzEcrack@reddit
My 9950x3d died twice less than 6 months. No overclock only thing I touched was ram expo enabled. On asus 879 tuf
ScrioteMyRewquards@reddit
IDK about ASUS but in the case of the Asrock failures they have this factor pie-charted on their thread about it: https://www.reddit.com/r/ASRock/comments/1oqzli4/9000series_cpu_failuresdeaths_megathread_3/
Last chart on the OP.
xole@reddit
So, most weren't using PBO. I was hoping that wasn't the case, so we could simply not use it and have a bit of piece of mind.
FuzzEcrack@reddit
Wonder why the 9950x3d isnt mentioned i have gone through 2 of them with no overclock no over heating. Died in 4 months on asus x870 tuf. Maybe its just less people have these ones. Luckily their rma was very quick. Amazing service. Recieved the new ones in less than 2 weeks.
SplitBoots99@reddit
Wasn't the guy who killed his 9800X3D on the latest bios??
Jewish_Doctor@reddit
Friend of mine just updated his BIOS on a Gigabyte x870 which didn't post afterwards. Thought his was another victim of this issue but luckily he was able to do a BIOS recovery and then was able to flash the newest BIOS afterwards. Super strange series of events there and he is a computer guy so I'm sure he didn't grab the wrong file or something dumb.
Winter_Pepper7193@reddit
I seem to remember ive read something about a particularity/glitch in gigabyte boards and a particular setting in bios that had been giving problems to the point of fucking up some boards for the bunch of people who had to update or modify something in the bios in order to have secure boot and be able to play battlefield 6. I think it was actually 2 settings in there and once you triggered the board would be stuck or some shit like that
I have a gigabyte board and im not planning to update the bios or change anything anytime soon but if I had to I would head down to the gigabyte reddit to ask first because Im pretty sure ive read they have some kind of unique glitch to them
maybe that was the issue your friend was having cause he somehow triggered it
Ap0llo@reddit
My 9800X3D died after 1 year on ASUS 870e-e Strix. Was on the September bios version. Went to sleep mode and never woke up. AMD shipped out a new one, but I already bought a 9950X3D to replace it.
No burn marks, temps never got above 70-75c on water cooling. My only guess is something to do with BIOS, tiny undervolt, and/or sleep mode.
To be safe, don’t use sleep mode, just shut down. Do not use PBO or undervolt, performance improvement is tiny. Update to the latest 1804 Bios.
EmilMR@reddit
maybe 9850x3D exists because 9800x3D is just flawed.
sentrypetal@reddit
Weird there doesn’t seem to be problems with the non X3D chips.
JohnyCrowley@reddit
Why?
JesusRanItBack@reddit
Just bought all my parts for my first pc build, including ab asus b850 mobo. Now I’m scared to even put the thing together…
steve09089@reddit
So all my efforts in buying a Gigabyte Motherboard specifically to avoid this problem were for naught?
ScrioteMyRewquards@reddit
They still seem to have a lower rate of reports, which is better than nothing.
Signal-Welcome-5479@reddit
Why am I not surprised it's aSus again
gusthenewkid@reddit
It’s AMD lol
Nvidiuh@reddit
I hope it isn't AMD because I would be really fucking pissed if I'm sitting on a $3,000 time bomb.
Strazdas1@reddit
If its failing on all motherboards whats the common factor?
Nvidiuh@reddit
I really hope you're wrong.
jayiii@reddit
and it was intel not too long ago also.... its almost like they are pre overclocking all the CPU with a boosts and increase voltages to hit peak clock speeds and win benchmarks in the consumer space.
We dont hear about this from either vendor in the server space as they are much more conservative in that regard as stability is #1 priority.
Sadly I think its going to become the new norm.
gusthenewkid@reddit
Only way to run CPU’s safely is the tried and method is static Vcore with a droopy LLC. Any other method clearly isn’t safe
Asgardisalie@reddit
Nope. It literally does not matter, your CPU can die on stock settings.
Strazdas1@reddit
stock settings are strongly overvolted nowadays.
gusthenewkid@reddit
Yeah?? I’m saying static Vcore with a droopy LLC is the only safe way to run CPU’s
Asgardisalie@reddit
Nope. Doesn't matter at all.
gusthenewkid@reddit
It does.
Asgardisalie@reddit
Nope.
gusthenewkid@reddit
Imagine being this thick.
Asgardisalie@reddit
Imagine being this kacap.
ClerkProfessional803@reddit
Let's see if tech media applies the same level of scrutiny now that AMD has failing cpus. Also, the new 9850x3d could be a new stepping to mitigate whatever this is.
Strazdas1@reddit
They didnt when it was 1800, they didnt when it was 5800, they didnt when it was 7800, but now that its 9800 they surely will!
Jonny_H@reddit
It all depends on numbers.
The Intel issues were big enough that they were noticed by multiple independent third parties, and pretty quickly after release.
And the target reliability can never be 100% perfection, 0.1% of a large number sold can still be a large number of cases.
This is why I'd love people to actually publish numbers, so we can really get an idea of the real chances of things going wrong, and not just a collection of anecdotes that may be amplified or ignored depending on the media cycle at the time.
cluberti@reddit
Intel issues hit volume customers, and that's why it gained traction - it had very little to do with the average consumer's experience, other than it mimicked the kinds of experiences larger datacenter operators and OEMs experienced in their own operations.
Unless the AMD issues rise to that level of impact for any extended period of time, it will likely stay quiet.
Blueberryburntpie@reddit
Also it manifested in game servers (where single-threaded performance was needed).
The real issue was that Intel issue would slowly manifest. Going from occasional software bugs/crashes (often initially reported as GPU driver crashes, which Nvidia quickly blamed Intel) and then increasingly becoming unstable.
skinlo@reddit
Same level of scrutiny as what?
CatsAndCapybaras@reddit
Likely intel's microcode killing 13th and 14th gen. It's popular in here to drag 'techtubers' because they say mean things about the mega corps.
Hothacon@reddit
I am sooooo fucking glad I ditched Asus after 20+ years and went with my first MSI mobo for my 9800X3D build a few months ago
HatefulAbandon@reddit
MSI isn’t immune either. My X870 MSI board started having issues with cold boot stutters after a BIOS update, and a lot of people are experiencing the same problem while MSI is ignoring it.
Hothacon@reddit
Guess we just die then
OverallPepper2@reddit
Impossible. I've been assured it's only an Asrock issue.
ThrottlePeen@reddit
My 9800x3D recently got fried on an ASRock. Got a replacement, bought a new motherboard... from ASUS. I want to scream.
HatefulAbandon@reddit
I updated the BIOS on my MSI board due to memory instability issues, but now there’s another problem with cold boot stutters. I wonder if AORUS/Gigabyte is doing better.
At least ASUS is acknowledging the issue unlike MSI.
TenshiBR@reddit
It's Karma, stop kicking puppies!
BarKnight@reddit
ASRock, GigaByte and ASUS having problems with these chips. I think it's time for AMD to issue a recall.
Sevastous-of-Caria@reddit
Source on the gigabyte? My search didnt yield anything substantial. Only asus and asrock are isolated case. In which asrock bios 3.25 or newer is recommended. Mindfactory rma rate for 9800x3d is close to 0.5% which isnt close to a full recall and nominal.
Asgardisalie@reddit
Literally thousands 9800x3d CPUs died on Gigabyte boards, same as AsRock, Asus or MSI.
LLMprophet@reddit
Do you have a source for the thousands?
I've seen a bunch myself but wasn't aware of that many.
Fatigue-Error@reddit
Thousands? Got any reporting for that? Because that sounds like an incredibly large number. But also, the kind of number someone would just throw out there.
jassco2@reddit
It’s always been the PBO defaults IMHO. Also, the x3d boost crap as well. The cache makes everything more sensitive to issues obviously. Happy with my b650 choice over the 850 and the offset/undervolt.
Cole3003@reddit
What are the PBO offsets, if you know? I’m on MSI which don’t seem to be having as many problems (and a 7800X3D), but I’m trying to be extra cautious lol.
Asgardisalie@reddit
MSI have the same issues like any other board maker, it's just not as popular in US and A so you have to find informations about it's issues outside reddit or twitter.
skinlo@reddit
How many are faulty vs how many have been sold?
king_of_the_potato_p@reddit
It isn’t just 9800x3d
I had 2 asus b850 e rog boards that once you updated bios it over bolted the 9700x and killed it.
2 boards, 2 9700x, swapped to msi x870 edge to and zero problems.
darth_meh@reddit
Is this like the internal review they’re doing with their laptop stuttering/UEFI issues where there haven’t been any meaningful updates or bug fixes since? Cool.
coleavenue@reddit
ASUS subsequently whacked the internal review with a pipe, said it was damaged in shipping, and engaged the auto email system demanding out of warranty payment for the internal review within 72 hours or it will be returned to the customer.
Jumpinghoops46@reddit (OP)