Emergency call handlers, if a person is unable to give their whereabouts do you terminate the call without sending help?

I've never worked for ambulance but I did call take for other emergency services so I have some awareness of their policies, although every area has their own ambulance service and their own procedures. Your location settings are not exact (and are terrible if you live near water). Yes, if you call 999 then they should have access to your location, no this does not mean its always helpful. They may have it down to three houses, but its more likely they've got your location down to half a city. Ambulance generally won't attend without a specific location (house number, shop, junction, etc). If they can't get this for whatever reason, they are supposed to give the call to Police if it still requires assistance of any kind so they can look into where it might be (eg someone has run off and is injured). If you've already called for an ambulance at that address, it will be on the system (either linked to you, your phone or the address) but they can't see that until they have reason to look, however they cannot assume that you are there without confirmation. Postcodes are king. We always wanted postcodes. However, its an emergency service and they know that people cannot always provide that information because they are in an emergency. Sometimes you speak to children, for example, and they may not know their postcode. Or people are out and don't know where they are. So yeah, they will always want the postcode but they can get around it. If you can't give the postcode, try for your full address (eg. 3 Drury Lane, *town*). This can still be hard to find if its very common (eg there may be 6 different London Roads in your area) or something hard to spell/differenciate just from the sound (Brewery Lane / Drury Lane). This is where good location details come in to help them narrow it down (still not guarenteed). I've seen some people mention What3Words, which can be helpful but if you are at home, your home address is much easier. You might have //clean.wide.allows// but to make sure you're giving the right words, you'll probably need to spell them. Lots of words sound similar - clean sounds like gleam, is it a plural, and maybe you've spelt it, but I now need to confirm the letters with the phoenetic alphabet to make sure we're saying the same thing. W3W is best for something on roads or in fields where there isn't an exact address. Ultimately, if you make it clear you need help, they should do everything they can to get your location from you. People often panic or just refuse to give any details (I've had people just repeat "You know who I am" or "get here now." No, I don't. Tell me where you are.) so the phrase "I can't help you if you don't tell me where you are" gets said a lot. Your location is the absolute bare minimum needed to send help, they can ask the other questions after. Lots of emergency call skip straight to "where is the emergency" because of this. Being helpful, will help you. Ambulance, like other emergency services also deal with nuisance callers. These are people who do not need any services but call anyway (often repeatedly). They may just want to chat, be abusive, make things up or be *enjoying* themselves on the phone. I would have only ever really threatened to hang up on people like that (or people that need to contact the non emergency helpline and refuse). This is obviously not your situation and you can usually tell this from panic or breathing on the phone and its worth knowing. Call takers know this may be the worst day of your life, however they are at work and dealing with emergency after emergency (after nuisance, after genuine query). They're human and they can be short with people. As you've been advised in other comments, absolutely complain if you think the call taker wasn't behaving appropriately by not giving you enough time to speak. All calls are recorded. As I said, I don't work for Ambulance and I didn't listen to the call but I hope I've managed to clear something up for people.