How much grief do you get in your job just for trying to do it that most people wouldnt expect?

My wife is a conveyancing solicitor and some of the grief she gets is horrendous. The conveyancing industry has been gutted by changes to legal services rules in the 1990s and 2000s which opened the market up to a load of factory firms paying paralegals minimum wage to run hundreds of cases and charging the client buttons. The problem is that this model has infected traditional solicitors as well, because they have to keep their fees low to compete, which means that they then have to run massive caseloads to turn a profit. My wife will have about 150 clients at any given time (by contrast, I'm a litigation solicitor, and I usually have less than 10 active clients at once). The problem isn't helped because the factory firms employ untrained legal assistants, often overseas, who are generally useless at anything other than reading off scripts and putting stuff into ChatGPT, meaning the actual solicitors/licenced conveyancers in the chain have to do their work for them to ensure the transaction works for their client. However, this hasn't changed clients' expectations. They want to be able to reach their solicitor any time by phone and to get a response to an email immediately, because it's a very stressful time in their life dealing with the most important transaction many of them will ever do. That isn't possible, however, when you have conveyancers responsible for a hundred plus clients. They have to prioritise urgent work. This leads to clients getting frustrated, turning up at the office to kick off, and giving the staff a load of abuse over the phone. My wife usually has 200+ unread emails and dozens of callback requests at the end of a day, and she works most evenings and quite often at the weekend as well. She has nine transactions to complete this Friday, the week before Christmas. That's nine people/families moving house for whom she is responsible! You can imagine how stressful that can get. This workload and stress in turn leads to huge staff turnover in conveyancing practices. It is very common at my wife's firm for conveyancers to hack it for 2-3 years and then go and do something else. This leads to a perception that conveyancing is mostly done by junior staff and that the conveyancers are incompetent. I don't doubt that there are incompetent conveyancers, but many of them are overworked, underpaid (a junior conveyancing solicitor in my region makes about £35k a year, whereas a junior litigator will get about 1.5x-2x that) and underappreciated. This isn't helped by conveyancers not having the time to explain to clients the process in detail, so clients don't understand what's involved, what might be holding things up, and how they can help the process. The whole model is broken for the solicitors and for the consumers, and for anyone who isn't the owner of a factory firm employing 'paralegals' in India to do the work (badly). Things are shifting slightly because traditional conveyancers are starting to increase their fees and offer a more premium service (my firm charges a percentage of the sale price, like estate agents do), aiming for quality over quantity, but it remains to be seen whether you can make a profit doing that, i.e. whether clients will pay a more substantial fee or whether they'll put up with poor service as long as it's cheap. Really I think the industry would be improved by reverting to the pre-2007 practice where conveyancing was done by solicitors and licenced conveyancers only and potentially the pre-1973 fee scale which tied the conveyancing fees to a percentage value of the property (and other fee models weren't allowed).