Fraudulent Company! I loved my Story Bike! At 240Km, my battery defaulted. I thought a simple call to the company would quickly resolve the issue. The only contact point on their website is a an email address. I wrote twice before I rec'd the response, "Have sent to our IT team." Nothing since then despite repeated emails. I had to do some internet snooping to get a phone number and address. I've called and left msgs and have written them. It's going on two months of SILENCE!

It didn't take long to understand something was off. I went to BBB and saw a complaint filed in 2/26 that mirrored my experience exactly (F rating on BBB). This individuals bike was still under warranty and still no response from company despite months of efforting.

There are no replacement batteries offered for sale on their website!!

I was duped, I admit, by their claim of donating one bike for every one purchased and by the picture of Oprah riding one of their bikes.

From a review website:

What to verify before you hit “buy”

Every frank Story Bikes review should end with due diligence. Here’s yours:

1. Battery details: Watt-hours, expected cycle life, replacement pricing, and availability two years out.
2. Charger safety sheets: The most recent certification docs for your market.
3. Warranty specifics: What’s covered, turnaround time for displays/controllers, and pad/rotor guidance.
4. Fit numbers: Standover and reach for your size; options to tweak stem length or bars.
5. Accessories & loads: Rack weight rating, light output, and front-rack compatibility if you need it.
6. Returns: Trial window terms, who pays shipping, and any restocking fees.
7. Donation transparency: Current partner and annual donation totals if the mission is core to your purchase.

Brands that answer these crisply tend to support customers well after the sale.