What business phone system do you use (and would you recommend it)? Switching away from Nextiva + RingCentral... and texting is a huge part of our workflow

Posted by ethansrecedinghair@reddit | sysadmin | View on Reddit | 58 comments

Hi all, Looking for recommendations for a small-business phone system. We run a small business with a tiny team (4 people). Texting is a core part of how we run our business, and we’ve already tried both **RingCentral** and **Nextiva**... both have been horribly unreliable and support was a nightmare. **Here’s what we actually need (and why):** * We only use **ONE** business phone number * All 4 of us need to access the *same* text threads and reply from that shared number * We all need to call out from that same shared number * Desktop functionality is important **We don’t each need our own separate lines.** Our workflow depends on all of us being able to read and respond within the same text thread so communication stays consistent and we never miss anything. If you run a small business (esp that relies heavily on texting), **what system are you using and would you recommend it?** Open to any options that aren’t Nextiva or RingCentral at this point. They are terrible. I know this is pretty specific. So thanks in advance!