Who is having 10 minute conversations with the GP receptionist?

Mine does eConsults, and I use them to avoid ringing and hogging the phones. The last three times I've used it, it's told me to ring, or I've had to anyway. One was for an insurance thing, and they told me to ring to find out the cost, which was a bit annoying as surely that's the kind of information that's easily given out via that medium and me ringing was a waste of everyone's time. The receptionist had to hunt for the information, which meant I was waiting for ages. As it was, the not insubstantial letter fee they charged was half of the ticket price, so not worth bothering. Another was for a smear test. They have it as a prefilled "do online section," so I did. Was told to ring to get an appointment. That was fairly quick, but again I was aiming to book online. One was for following up an emergency referral I'd got while being injured on holiday. I'd had the referral on the Tuesday and travelled back to my home town on the same day. Did the eConsult on the Wednesday. They messaged me asking a question, which I immediately responded to, then they didn't reply. Rang the Thursday morning and spoke to someone who said they had got my referral through, and she'd read my online consult and thought I was still away, but that they'd put me on the doctor triage list. This took a fair amount of time, as was establishing location and facts around the question they'd asked, and how I hadn't heard anything back after my response to their question. We had to go over it a couple of times. Rang again that evening, as the longer I was leaving things since my original referral, the more worried I was getting, and it turned out the woman I'd spoken to earlier in the day hadn't put me on the doctor triage list, and I had to recap everything with the new receptionist. Amusingly, I hung up, and the doctor rang almost immediately, so I can only assume he was sat looking at the screen when the receptionist hit enter on the "send to triage" form! Bless him, he rang the relevant department and I had an appointment the next morning at 8.30. I got a text later on the day of the hospital appointment from the GP saying that I needed to contact the hospital directly about my referral, presumably from the person finally responding to my reply to the eConsult message. They didn't include any of the details of the department, unlike the doctor who texted it to me during the call. If I'd not already spoken to the doctor, I'd have rung the surgery again to find out which hospital I needed to call about my referral! So, yeah, mixed experiences, as previously the eConsult has worked in my favour with a phone call from them asking me to come in, or prescribing me whatever over the phone, but last few times it has felt like they've created more work for themselves! Part of me wonders if I should contact the surgery directly and say something, like if the person sending one sentence texts in response to the eConsults included more information, they'd probably lower their workload, but, hey.