I wish I had looked more into lastminute.com before booking with them. They are effectively a scam. They tell you to use their app but you can’t download it in the US. They offer web “chat“ but it is an infuriating AI bot that doesn’t even allow you to type anything in. You have to choose canned responses. None of which are helpful. And if you tell them it’s not helpful they just close the chat. And their US site won’t load the trip it is only visible in the Spain site. I do not speak Spanish and they offer no translation. Everything is infuriating. We purchased insurance from them in case we wanted to cancel for any reason we would get a full refund And the best I can translate from their horrid website is that they will only offer a voucher for part of the amount for future last-minute.com travel. … As if I would ever do anything with them ever again. I called the credit card provider to cancel the purchase. Caveat emptor.