What's up, Riders?

I wanted to share my recent experience with Yoloway [Jasion] and see if others have had a similar experience.

I purchased one of their electric bikes in June (received in July) with the expectation that it would be a reliable form of daily transportation. Unfortunately, my battery turned out to be defective. While Yoloway acknowledged the problem under warranty, their process for replacement has been incredibly frustrating and, honestly, customer-unfriendly:

• They require me to return the defective battery first before sending a replacement, which means I’m left stranded without my primary mode of transportation.
• The process has already dragged on for over a week with no clear ETA on when I’ll actually receive the replacement (aside from when you send us yours, we'll send ours).
• When I asked for shipping details (overnight vs. standard), the response was vague and dismissive.
• Despite being under warranty, I’m the one carrying the full burden of their defect.

To me, this resolution is unacceptable. As a paying customer, I shouldn’t be punished for a product flaw. I’ve already updated my Amazon review from 5 stars to 1 star, and I can no longer recommend the brand to friends and family (despite having referred 10+ customers before this). I have heard from the local bike shop that this is a common practice among Amazon sellers to not honor their products or to overly complicate their support.

👉 Has anyone else experienced similar issues with Yoloway? If so, please share. I think it’s important we hold companies accountable for how they handle warranty claims and customer service, especially when the product is marketed as a primary mode of transportation.

Thanks in advance to anyone who comes forward.