Immersive Control Panel/SystemSettings.exe Runtime Error and Crash Related to msvcrt.dll
Posted by planedrop@reddit | sysadmin | View on Reddit | 2 comments
Hoping I can get some help with this one, as I'm kinda at a loss for what to try next.
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DC just recently started spitting out a C++ Runtime Error whenever trying to open the new settings app on Server 2016, didn't seem to start after any specific changes either. After additional digging, it is only happening to one of 2 domain admin accounts when signed into this server, not sure how/why that is the case though.
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Firstly, the error pop up:
Runtime Error!
Program: C:\windows\ImmersiveControlPanel\SystemSettings.exe
This application has requested the Runtime to terminate it in an unsual way.
Please contact the application's support team for more information.
And now the Event Log portion (intentionally removed a few things):
Faulting application name: SystemSettings.exe, version: 10.0.14393.82, time stamp:
Faulting module name: msvcrt.dll, version: 7.0.14393.2457, time stamp:
Exception code: 0x40000015
Fault offset: 0x000000000000c2b2
Faulting process id:
Faulting application start time:
Faulting application path: C:\Windows\ImmersiveControlPanel\SystemSettings.exe
Faulting module path: C:\Windows\System32\msvcrt.dll
Report Id:
Faulting package full name: windows.immersivecontrolpanel_6.2.0.0_neutral_neutral_
Faulting package-relative application ID: microsoft.windows.immersivecontrolpanel
Symptoms/Reproduction:
* Only happens when opening ANY tab within the new settings app from a specific admin account on one of our DCs
* Happens immediately after opening or within 1-2 seconds, but the new settings app remains **fully** functional until the OK button on the error is clicked, which then crashes the app
* Everything else on the system seems entirely fine and the error isn't appearing when doing anything else
* Did some pretty deep digging to validate no malware or suspicious stuff is going on with this DC either so don't think it is that (aside from just running MS Safety Scanner, everything seems 100% fine in terms of running processes, etc...)
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Things I have tried:
* SFC checking (found nothing)
* DISM restore-health (successful)
* This DC is fully patched including today's patches, however the error was happening before patching occurred so it's not related to the April update, I also didn't notice it after March's updates but it's possible it's related to those since I don't really use the new settings app much
* Reinstalling all versions of C++ Redistributable that are in use on this DC (NOT just repairing, but full uninstall reinstall)
* The msvcrt.dll doesn't appear to have been modified recently in any way
* Again another domain admin account works just fine (validated several times over) so I think it's specific to this account on this DC
At this point I'm at a bit of a loss on what to try next, seems it's really related to my admin account but no clue how that would be the case since it's throwing the event log errors about the msvcrt.dll file.
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At least it's not causing any issues as far as I can tell, so I'm not crazy worried about it, just an odd issue that's been bugging me.
2 Comments
TheAmobea@reddit
planedrop@reddit (OP)