Regxa Hosting Deleted My Site and data, Sent Fake $99M Invoice, and Blocked Data Recovery
Posted by ProtheMiZ@reddit | sysadmin | View on Reddit | 28 comments
I was hosting my domain with Regxa. My service expired on July 3, 2025. I tried to renew and recover my data within a few days, but they sent me a fake invoice for $99,999,999 USD, making it impossible to pay or renew. https://ibb.co/BVpMDHWP
When I reached out, they told me my website data had already been permanently deleted because they only retain suspended accounts for 4 days. They admitted in writing that this 4-day policy is not mentioned in their Terms of Service, suspension emails, or any prior communication. https://ibb.co/CKMgMR5V
How was I supposed to know my data would be gone in 4 days if they never told me? And how can anyone renew when the invoice shows 99 million dollars? This is either a serious technical failure, gross negligence, or a deliberate trap to block customers from recovering data.
As a developer, I’ve worked with many hosts, and this is the worst hosting experience I’ve ever seen. No backups, no fair warning, no policy transparency, and no way to fix the issue due to a ridiculous billing error.
Avoid Regxa Hosting at all costs.
loyalekoinu88@reddit
Asa developer you should have backups.
ProtheMiZ@reddit (OP)
I do have a manual backup, but I still want to leave this as a warning to others, I lost about a week's worth of data despite that.
loyalekoinu88@reddit
I understand that but not having a minimum daily backup is bad. As a dev you could easily automate this.
Zatetics@reddit
four days after subscription expiry they full delete? sheesh, how do they retain any customers at all. Sounds incredibly shady to me.
ProtheMiZ@reddit (OP)
Exactly! and even worse, they don’t mention this anywhere in their emails, terms, or notifications.
No grace period, no real chance to act, no backups, just wiped everything.
iammiscreant@reddit
What they did is totally shitty, but no backups lands squarely on you.
ProtheMiZ@reddit (OP)
I do have a manual backup, but I still want to leave this as a warning to others, I lost about a week's worth of data despite that.
loyalekoinu88@reddit
You’re a dev but your backups are manual?
420GB@reddit
I mean why did you host a domain from a registrar that doesn't have a reservation cooldown on expired domains? Such a feature is explicitly stated in the terms and advertising of other registrars, but it's obviously not mandatory.
And then, after making that dubious choice, you let the domain expire.
Not sure how this Regxa business is to blame here.
I'm happy with Porkbun.
ProtheMiZ@reddit (OP)
Its not about the domain but hosting. Yes regxa was a bad choice to go with.
420GB@reddit
Ah, your opening sentence is:
BrainWaveCC@reddit
If anyone ever deserved a strongly worded legal email, it's this vendor...
Personally, I would speak to any legal contact I have about this...
ProtheMiZ@reddit (OP)
Exactly my thoughts. I wonder if there’s any legal authority or organization I can escalate this to and take action against them.
purplemonkeymad@reddit
It will all be up to the wording of the contract. If it says "we delete data after 30 days to allow you to recover," then you might have a point. But if it's not mentioned there is probably no violation that occurred.
BlueHatBrit@reddit
It'll be a civil case in most countries, so you'd need to hire a lawyer to deal with it.
I suspect they'd say the contract had expired though, and they were under no obligation to renew it if they didn't want to. Crappy customer experience, but nothing here screams that they've broken a law or regulation in much of the world.
BrainWaveCC@reddit
Speak to a lawyer.
They will be able to best tell you how viable a lawsuit would be.
And, in the meantime, delete the images you have posted so far. This is a public site, and the less you have floating around, the better.
informatikus@reddit
Provider backup = no backup.
Brufar_308@reddit
Had a provider take 4 days to respond to my request for a restore, saying they couldn’t do it because they only keep backups for 3 days. Umm thanks for getting back to me so quick on that request!
Yep useless.
Natfan@reddit
Domain? As in, you pointed your NS records at them, and they provided you with a panel to edit your DNS records?
You might be able to get some form of backup with dnshistory.org ^^I'm ^^not ^^an ^^affiliate, ^^just ^^a ^^fan. ^^:). It might not have everything, and it might not be up to date, but it's a start.
(I link Wikipedia articles because some people (my co-workers!) seem to have a large gap in their knowledge when it comes to DNS)
Bebilith@reddit
That’s definitely a ‘We don’t want you as a customer’ invoice.
agent_fuzzyboots@reddit
get a new hoster and restore from backups, easy peasy.
don't count that the host that you are using have backups, always make sure you have local backups of your stuff.
NightOfTheLivingHam@reddit
archive.org and get the raw website data that you can get.
mahsab@reddit
Looks like they want to get out of hosting business.
Well... Restore from backup and switch to another provider?
ProtheMiZ@reddit (OP)
Yes, I'm on that currently
Floh4ever@reddit
In my eyes they definitely had some error with that invoice but I don't think the other points are on them. Never heard of them before.
Did you reach out prior to your contract expiration to talk about the wrong invoice? This seems just like a system error and should be easily resolved with customer support.
I think for any and all cloud hosting it is reasonable to expect that once you stop paying your data will be gone. Any grace period is a bonus because it will cause cost for the hosting provider without payment in many cases.
On another note - you have like, proper backups, do you? Proper as in - independent from the hosting service.
If you didn't handle backups outside of a cloud provider that's on you honestly. I know it sucks but lesson learned I hope. If not, this may repeat with any other provider.
Also, always renew in advance!
ProtheMiZ@reddit (OP)
I did reach out to them before expiration to fix the invoice amount, but they gave no response until the hosting expired and by then, I had no chance to renew.
ProtheMiZ@reddit (OP)
Yeah, I agree we should always keep backups, that’s on us. But hosting providers also have some responsibility. If they’re going to delete all data in just 4 days, they should clearly state that upfront
In my case, they didn’t, and even support admitted there’s no mention of it anywhere, email, website, etc
https://ibb.co/rXM1D0n
Floh4ever@reddit
Yeah, that's what I meant. The expectation should be that all data will be wiped once the contract ends. Any additional time is a bonus they grant their users.