google is really good about negating these. the BEST STEPS, for good or bad reviews, is REAL PEOPOLES PHONES. ask to borrow it for a second to leave an asshat a review and most people will let you write it as you explain to them why.

It's also how you help your friends companies. I've done this waiting the doctors office and onparked on the interstate due to a semitruck accident waiting on police and tow trucks chatting with the other drivers also