A day in the life...
Posted by brother_yam@reddit | sysadmin | View on Reddit | 34 comments
I walk into the office.
"Good morning, Jeff."
"My computer won't start."
My day begins.
Posted by brother_yam@reddit | sysadmin | View on Reddit | 34 comments
I walk into the office.
"Good morning, Jeff."
"My computer won't start."
My day begins.
ConfidentDuck1@reddit
When you have a quick second....
Asleep-Bother-8247@reddit
Your people actually tell you that they spilled liquid in their machine? Lucky
codyturntrout@reddit
Agreed. We had a physician punch his laptop could see knuckle impact points and say “it got damaged in my luggage”.
Asleep-Bother-8247@reddit
I had a user yesterday make a ticket that their laptop screen is cracked (apparently for a month) and when they brought it over they were telling me how they had "no idea" how it happened. I'd be a lot less annoyed by folks just telling me the truth than just acting like the screen magically cracked.
codyturntrout@reddit
You and me both. If you dropped it that’s fine shit happens. No reason to lie not like you are paying for it.
Moist_Lawyer1645@reddit
People lie BECAUSE they're not paying. The only way is being proactive in informing people there isnt punishment etc. for accidents and making people feel really comfortable.
itishowitisanditbad@reddit
At my workplace we have some unusually honest users.
Its almost entirely down to not 'punishing' them for shit like this. Mistakes happen, we want it fixed as much as you do and thats that.
Now if you break a few we might need to talk but please just tell me if tehre is liquid damage, I can resolve it so much faster if I know first.
Its worked well. Very rarely do people mislead issues here. Some are bluntly too honest.
But nobody gets in trouble for their dog chewing a cable, or a laptop being dropped, or spilled on etc. Fuck that, ain't nobody got time for that.
Asleep-Bother-8247@reddit
Yeah - we've never punished anyone and I make a point to tell people in orientation 'PLEASE tell us the truth if you drop it, have a spill, etc.' because we need to know that for fixes, especially liquid damage.
Sure, I'll be annoyed I have to deal with vendor support, but I'd rather get the actual truth than get them onsite only to realize the damage is more extensive and needs to be shipped out to be repaired.
At an old job we got Dell onsite and the guy opened it up and it had half-dried coffee with creamer in it and the user just shrugged - I was pissed.
Carius1@reddit
Hahaha, I thought it was only meee, I swear i miss clicked
vass0922@reddit
Funny when I was in Ops I was usually the harbinger of bad news either coming from leadership or calling leadership with bad news. When I called people I would start my call with "nothing is broke".
jpm0719@reddit
First thing this morning for me, user walks in and says my monitors won't turn on. Ok, is your docking station on, we had power outage last night and sometimes it doesn't power on check that first and let me know. Hits me on teams, it is on but monitors aren't working. Walk over to end users desk...dock is off. Power it on, and still nothing. Trace cable back to laptop, and they had "plugged" the USB C cord into a USB A port....uh, you realize that this isn't the right port right? End user, no I always plug it in there...moved over to USB C and everything fired up. End user....huh, has always worked before. Some people don't need a computer.
davy_crockett_slayer@reddit
For help desk, sure.
Break2FixIT@reddit
You mean the users don't save work for you because "your the only one that can actually fix things"?
davy_crockett_slayer@reddit
I’m more project based.
Living_Astronomer834@reddit
Very typical.. most of the time you won't even get a "Good Morning"
Break2FixIT@reddit
In lunch room, eating lunch.. to separate my work day from my off the clock time.
Mid bite... Hey Jeff, my printer is not printing, this isn't a big deal so when you are done with lunch..
I am about to go Billy Bob Thornton.
https://youtu.be/RNDcJFjOo50?si=mbTiW3yVvF7XuI1l
mgdmw@reddit
Came in today. Lady says her monitor won’t work and “I’ve tried everything” I asked her if it has been moved recently or anything changed. She said no. I checked the cables. Lo and behold it turns on. Then she mentioned she had just moved desks and “mustn’t have plugged that in”
joshghz@reddit
In my experience those messages are joined together... and then I have to awkwardly decide between fixing the issue or telling them my name isn't Jeff.
MrRenegade5051@reddit
Sounds like a good start to helpdesk Bingo...
iGotRamen@reddit
At my last job, a department literally posted a person to stand at the side-door where all the IT employees enter in the morning to grab someone the second the arrived at the office because their computer was bitlockered that morning.
M'am, it's 7:30, we have after hours support, why don't you call them
BrokenByEpicor@reddit
There was your mistake right there. You never talk to the monkeys. It gives them permission to address you back. A black hooded robe, a scalding cup of coffee, and an even more scalding stare are your standard kit.
Library_IT_guy@reddit
Job security man.
noideabutitwillbeok@reddit
For distilleries and dispensaries.
Kawasakison@reddit
Are you Jeff in this scenario, or is the end user Jeff? If you are Jeff, at least you got a "Good morning" first!
brother_yam@reddit (OP)
I am not Jeff.
Tall-Geologist-1452@reddit
Your computer won't start? That sounds bad. Let me walk you over to the help desk. I am sure these guys can give you a hand.
Agreeable-While1218@reddit
"I have people skills; I am good at dealing with people."
BlueHatBrit@reddit
This reads like the beginning of an airz23 post
vash3g@reddit
but where did the keyboards go?
PC_3@reddit
it wont be a complete day until someone says, "since your here..."
mas_tacos2@reddit
Thecp015@reddit
Oh, helloooo!
moderatenerd@reddit
Ya think?
uniitdude@reddit
/r/talesfromtechsupport