I want to share a terrible experience I had with an accommodation in Budapest booked via Booking.com, but unfortunately not covered by them.

From the start, it was a complete disaster: filthy conditions, bedbugs, a huge cockroach I had to deal with myself, no towels, broken furniture, and unfriendly cleaning staff who seemed to expect tips just for replying to a “good morning.” To top it off, two people entered the apartment during check-in because they hadn’t received the code, and I had to help them sort it out.

But the worst part: the accommodation changed the access code without notifying me and ignored all my emergency calls and messages all day. I ended up having to sleep on the street one of the three nights I booked — with my medication and belongings locked inside.

What really makes this unforgivable is that they never apologized. Instead, they had the nerve to say, “after midnight, we’re sleeping” (lucky them) and accused me of “lurking the street,” implying I was drunk and high — which is completely false. I barely saw anyone except the cleaning staff.

This is a SCAM of monumental proportions. It’s cheap, but you get even less than what you pay for, plus they insult and judge you for simply enjoying your vacation in a beautiful city like Budapest.

Below is their response to my review, which is not only false but also offensive and unprofessional:

I have videos and screenshots proving their shady and faulty methods. I’m sharing this upon request so others don’t fall into the same trap.

If you want to see more opinions, look up other reviews — it’s clear this isn’t an isolated case.

I’m done caring about the money — I just wanted a genuine apology. But now I want the truth to be known, and I will keep sharing this story until this awful place gets exposed for what it really is.